HR Force International Private Limited

Chief Marketing Officer

• Shape and execute the global marketing strategy aligned with business growth and international expansion.
• Elevate brand identity and position the company as a trusted leader in RegTech and compliance solutions.
• Develop and scale demand generation programs to drive qualified leads, pipeline growth, and revenue.
• Partner with product and sales teams to craft product narratives, positioning, and go-to-market strategies.
• Establish thought leadership through events, content, PR, and industry partnerships.
• Build, inspire, and mentor a high-performing marketing team focused on creativity and measurable success.
• Leverage analytics and KPIs to continuously optimize marketing performance and ROI.
• Collaborate with regional leaders to ensure consistent brand messaging and market resonance across geographies.
• Lead marketing to build strong brand presence in the Americas and drive measurable growth in revenue and market share.

Head of Marketing, AML/KYC/RegTech/IDV

Customer Success Manager

• Lead and manage customer success initiatives for RegTech & IDV clients.
• Serve as the primary point of contact for enterprise customers, ensuring their goals are met.
• Develop deep understanding of client compliance needs (AML, KYC, KYB, fraud detection).
• Drive onboarding, training, adoption, and engagement strategies for clients.
• Partner with Product, Sales, and Engineering teams to ensure customer feedback informs product improvements.
• Monitor customer health scores, usage metrics, and proactively address risks of churn.
• Build long-term relationships with clients, ensuring high retention and renewal rates.
• Create playbooks and best practices for scaling customer success in RegTech/IDV solutions.
• Mentor and guide junior customer success managers/executives.

Customer Success Lead, RegTech & IDV Solutions

• Serve as the day-to-day point of contact for assigned clients.
• Assist in onboarding and training clients on RegTech & IDV solutions.
• Monitor customer usage and proactively support adoption of features.
• Handle customer queries, resolve issues, and escalate to technical teams when needed.
• Work closely with Customer Success Leads/Managers to execute client success strategies.
• Maintain customer health metrics and prepare reports on engagement and satisfaction.
• Collect and relay customer feedback to Product & Engineering teams for improvements.
• Support contract renewals and upselling opportunities by ensuring customer satisfaction.
• Build strong client relationships and support customers to achieve success with compliance and fraud-prevention technologies.

Head of Marketing, AML/KYC/RegTech/IDV

Customer Success Lead, RegTech & IDV Solutions

Customer Success Executive, RegTech and IDV Solutions