Customer Success Representative
HR Force International Private Limited
full-time
Posted on:
Location: Virginia • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- We are seeking a Customer Success Representative with a proven background in RegTech and IDV to join our growing team at Programmers Force. In this role, you will support clients post-sales, ensuring smooth onboarding, adoption, and satisfaction with our solutions.
- Act as the first line of support for customer inquiries and issues.
- Assist with onboarding and training of new customers.
- Monitor customer health scores and escalate risks as needed.
- Partner with Customer Success Lead to drive adoption and retention.
- Document customer feedback to inform product improvements.
Requirements
- 2+ years of customer-facing experience in SaaS/FinTech.
- Knowledge of AML/KYC/IDV solutions preferred.
- Strong communication and problem-solving skills.
- Ability to manage multiple clients in a fast-paced environment.
- A customer-first mindset with attention to detail.