IT Support

• Provides proactive, high level of customer service to Terracon employees on a variety of technical and support issues including or involving the following but not limited to: company-provided computer systems, operating systems, LAN/WAN, printers and application software.
• Respond to employee inquiries, runs diagnostic programs, installs hardware and software, isolates problems and determines/implements a solution.
• Respond proactively to telephone calls, emails, and chat sent to the IT Service Desk system as the first level of assistance.
• Open and/or close work orders (via IT Service Desk software) on each call received.
• Escalate problems and requests as necessary to ensure positive resolution.
• Conduct research on relatively simple issues and escalates issues that cannot be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support.
• Create, modify and/or delete user accounts per Terracon policy and update appropriate documentation (e.g. account termination spreadsheet).
• Guide end users through troubleshooting procedures to restore technical service.
• Re-image workstations and laptops (using current image software) when required.
• Accurately document user issues and troubleshooting steps, test results and resolution information within incidents and service requests
• Maintain an increasing level of proficiency in hardware, software, networking and other technologies supported by the IT Dept.
• Participate in company technology projects as needed.
• Maintain an accurate, timely record of hours spent on Work Orders and projects in time and accounting systems.
• Follow safety rules, guidelines, and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.
• Be responsible for maintaining quality standards on all projects.

IT Service Desk Support Staff providing technical assistance and proactive customer service.

IT Service Desk Support Staff I

IT Service Desk Support Staff providing proactive technical assistance for Terracon employees. Handling technical issues including hardware, software, and user support requests.

Project Manager

• Manage all aspects of an environmental project to ensure that it is safely completed on time and within scope and budget
• Responsible for completing the project as per its contracted scope
• Monitor progress and performance against the project plan
• Troubleshoot and recommend or resolve operational problems and minimize delays
• May be responsible for resource management, project scheduling, budgets and forecasts, and working with external vendors, subcontractors or contractors
• Conduct meetings and prepares reports to communicate the status of the project to project team and client
• Set priorities, assign tasks, and coordinate project staff to meet project targets and milestones
• May have responsibilities to communicate with the client and deliver work products to satisfaction of client
• Coordinates effort with APR to make sure that APR has opportunity to engage throughout the project

Project Manager managing environmental projects for Terracon

Project Manager managing environmental projects to ensure safe and timely completion at Terracon. Overseeing budgets, external vendors, project scheduling, and performance monitoring in Grand Rapids, MI.

Full-stack Engineer

• Help refactor monoliths, build secure REST APIs and microservices, and implement event-driven integrations while leveraging Oracle Cloud Infrastructure (OCI) and learning best practices in cloud-native development and DevOps.
• Implement user stories, fix defects, and refactor legacy codebases (.NET/Java) into maintainable modules and microservices.
• Build RESTful services with ASP.NET Core, Spring Boot, or NestJS; document contracts with OpenAPI/Swagger.
• Deploy and manage applications on Oracle Cloud Infrastructure (OCI).
• Write unit, integration, and API tests (xUnit/NUnit, JUnit, Jest); maintain test data; participate in code reviews.
• Contribute to pipelines (Azure DevOps, GitHub Actions, or OCI DevOps), containerize apps with Docker, and assist with Kubernetes deployments.
• Add structured logging, tracing, and metrics; help troubleshoot incidents.
• Implement OAuth2/OIDC, role-based access, input validation, and secure secrets handling; follow secure coding standards.
• Work with relational databases (SQL Server, Oracle, PostgreSQL, and Oracle Autonomous Database on OCI); assist in data mapping, migrations, and performance tuning.
• Participate in stand-ups, backlog refinement, sprint reviews/retros; keep work items up to date and well-documented.

Software Engineer refactoring monoliths and building secure APIs on OCI

Re-Platforming Software Engineer

Software Engineer responsible for refactoring monoliths and building secure REST APIs on Oracle Cloud Infrastructure. Involves hands-on development and collaboration within agile teams.

Collections

• Deliver a superior customer experience to Card Members who use American Express for its exclusive benefits and services.
• Support responsible spending by understanding customer profiles and needs, and recommending the most suitable benefits and products while adhering to compliance guidelines.
• Resolve Card Member queries and follow established call conversation models appropriately.
• Provide alternative solutions and apply strong call-handling skills to ensure the best possible outcomes for Card Members.
• Adhere to quality and compliance standards while achieving first-call resolution.
• Make sound decisions and respond effectively to Card Member inquiries.
• Demonstrate excellent verbal communication skills.
• Maintain a strong customer focus, with the ability to resolve issues, handle objections, and manage challenging service situations.
• Exhibit strong interpersonal, communication, and listening skills, with the ability to take ownership and de-escalate situations when required.

Collections Representative assisting American Express Card Members with credit-related concerns

Collections Representative

Collections Representative at American Express assisting Card Members with account statuses and credit-related issues. Delivering exceptional service to enhance financial well-being and card usability through customer engagement.

Director

• Serve as the front door for learning consultation, partnering with Business Leaders, Business Unit Learning teams, Colleague Strategic Partners (CSPs), and CEG stakeholders to understand capability needs and identify the right learning solution.
• Consult with stakeholders on learning requests, leveraging existing solutions where possible to reduce duplication and maximize enterprise learning investments while meeting business needs
• Advise stakeholders on the AEMP18 learning vetting process, helping them navigate requirements and prepare submissions.
• Lead enterprise learning intake leveraging automated intake tools and workflows to provide a consistent, efficient experience across the organization.
• Build strong partnerships across Business Unit Learning teams to create a more connected learning ecosystem.
• Manage the Leadership & Learning roadmap by partnering across Leadership & Learning to maintain visibility into priorities, milestones, and dependencies.
• Coordinate team communications, leadership updates, and portfolio reporting.
• Help evolve the Amex U strategy by identifying opportunities based on business priorities, stakeholder feedback, and learning insights.
• Identify opportunities to simplify processes and improve how the team operates.
• Own the AEMP18 learning governance process, partnering with Legal, GABM, CA&C, and other stakeholders to ensure compliance and consistent execution.
• Lead the end-to-end planning, coordination, and facilitation of Learning Forums, including the Executive Learning Steering Committee (quarterly), Learning Working Council (monthly), and International CSP meetings (quarterly)

Director of Learning Enablement & Consulting at American Express driving enterprise learning solutions.

Director, Learning Enablement – Consulting

Director of Learning Enablement & Consulting at American Express. Lead learning consultation and governance while driving organizational capability initiatives.

Administrative Assistant

• Organizing and maintaining complex calendars using a high level of tact, influencing and integrity, including scheduling across multiple time zones
• Calendar management, including scheduling meetings with various colleagues internally and externally
• Coordinate logistics for meetings, including scheduling of conference rooms and technology support as required
• Preparing, reviewing and processing expense reports, and running expense report approvals, in line with company T&E policy and budget
• Assisting with timekeeping and payroll duties
• Providing coverage for other team-based Executive/Administrative Assistants that are on vacation or sick leave
• Handling organization charts and team rosters, onboarding for new hires, updating distribution lists, setting up group-wide team meetings, coordinating team real estate
• Processing of requisitions and other invoices, ordering supplies and handling ticket requests
• Support special projects and cross-functional initiatives while maintaining a high level of organization, confidentiality, and attention to detail

Executive Assistant providing support to Vice Presidents of IAG Technology at American Express

Executive/Administrative Assistant

Executive Assistant in Internal Audit Group supporting Vice Presidents. Requires strong organizational skills and multitasking in a fast-paced environment.

Compliance

• Audit Management – Drive and continuously enhance the audit management framework, working collaboratively with key stakeholders on the management of internal and external audits. Oversee the end-to-end lifecycle of internal and external audits, ensuring timely delivery, robust challenge, and accountability of GFCC data.
• Regulatory Interactions – Support regulatory interactions across the EMEA Financial Crimes programme. Coordinate GFCC responses to regulatory exams, audits, and inquiries, ensuring clear, consistent, and well-governed communication.
• Regulatory Reporting – Own and execute delivery of MLRO-related regulatory reporting. Ensure accuracy, completeness, and timeliness by overseeing collaboration with Regulatory Reporting teams, MCOs/LECOs (Market Compliance Officers/Legal Entity Compliance Officers), LOBCO (Line of Business Compliance Officers), and First Line of Defence teams.
• Issue Management – Drive a robust issue management framework covering issue and events. Oversee tracking, reporting, and remediation, holding stakeholders accountable and escalating risks where required.
• Risk Assessments – Steer the delivery of Money Laundering, Sanctions, and Terrorist Financing risk assessments across markets and legal entities. Ensure methodologies are effectively designed and executed in partnership with the Risk Management Office (RMO) and MCOs/LECOs.
• Reporting – Lead the delivery of consistent, high-quality Financial Crimes reporting across regions and legal entities. Ensure reporting provides clear, actionable insights for senior stakeholders and governance forums.
• Data Analysis and Validation – Govern the review, analysis, and validation of complex data sets to support regulatory and internal reporting. Drive improvements in data quality, governance, and control effectiveness.
• Policies and Procedures – Drive consistency across regional policies and procedures to meet regulatory and enterprise expectations. Ensure alignment with evolving regulatory expectations and enterprise standards, driving continuous improvement.
• Effective Challenge and Accountability – Act as a senior governance authority providing effective challenge to both First and Second Line of Defence. Hold stakeholders accountable for risk management practices, ensuring appropriate escalation and resolution of key risks.

Compliance Manager driving governance and oversight for financial crimes compliance.

Compliance Manager

Compliance Manager overseeing governance for EMEA Financial Crimes Compliance Program at American Express. Driving key initiatives for risk management, audit, and regulatory compliance.

Product Analyst

• Champion product and marketing operations across the Membership Rewards and Benefits programs within US Corporate Card portfolio’s Platinum, Gold, and Green cards.
• Support product operations such as decommissioning aspects of the Membership Rewards program, managing Operational Risk Events, and onboarding new product functionality.
• Handle marketing blocks, conducting annual reviews of marketing collateral for internal and external partners and clients.
• Assist in executing marketing campaigns to drive Membership Rewards enrollments and engagement.
• Work closely with external agency partners and internal marketing teams to build on product vision and collaborate to identify impactful marketing messaging.

Senior Analyst leading product management for Corporate Card Membership Rewards.

Senior Analyst – Product Management, Corporate Card Membership Rewards

Senior Analyst in charge of product management and marketing for Membership Rewards within Corporate Card at American Express. Collaborating with internal teams and external agencies to drive engagement and operational excellence.

Product Development

• Support the team on critical and innovative projects.
• Own a project contributing to either the launch or evolution of our card, lending, or membership services products.
• Contribute to product vision, strategy, and delivery of our digital products.
• Identify customer needs, build outstanding experiences, and lead teams across the company to launch these products.

Product Development intern supporting innovative projects at American Express

Product Development Intern, US Consumer Services

Product Development intern at American Express supporting the launch of card and membership services. Engaging in critical projects to contribute to product vision and digital delivery.

Financial Crime

• Conduct time-sensitive, meticulous initial investigations, analyzing each instance of potential money laundering activity and/or suspicious financial activity across multiple jurisdictions and countries, utilizing a wide variety of research and analytical tools.
• Produce well-written reports detailing and analyzing potentially suspicious activity for review by a secondary reviewer.
• Build strong relationships with strategic partners across the unit to ensure effective coordination of significant investigations.
• Demonstrate a keen attention to detail in investigation, analysis, and writing.
• Collaborate proactively with colleagues in a hybrid work environment to work through investigative roadblocks.
• Support coaching colleagues through peer reviews and quality evaluations of casework as appropriate based on individual capabilities and expertise.

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