Customer Support

• Gestionar llamadas de clientes y brindar soluciones relacionadas con sus productos o servicios.

Atención al Cliente

Content Marketing Manager

• Conducting research, investigating, and collecting data into a Content Database according to specific rules and procedures
• Tracking the latest information from the IT market and several other vertical markets and updating/maintaining a comprehensive reference catalog with the most up-to-date information
• Respond to requests to investigate content related issues, identify root cause, and remediate
• Relate data points from 3rd party vendors and product suppliers and ensure consistency, quality, and accuracy in our normalized database
• Advise how data drives customer value, business use cases and decision making
• Identify, analyze, and interpret trends or patterns in complex data sets
• Operate with consistency, quality, and accuracy in relation to our Content Operations standards
• Communicate effectively with Support, Engineering and Product Management regarding enrichment, defects, data alignments and gap-fill requests
• Contribute to continuous improvement initiatives and update articles on our Flexera Knowledge Base
• Confidently promote our team’s principles across the organization
• Creating tooling and systems for better maintenance and monitoring of the content services
• Understanding the system, tool, application workflows and adopt towards the same

Content Analyst

Call Center Representative

• SERVICIO AL CLIENTE
• Proporcionar soluciones efectivas y personalizadas para satisfacer las necesidades de los clientes

Asesor Call Center – Servicio al Cliente

COP 1,750,000 - COP 2,077,000 per month

Sales

• Asesorar a los clientes en la venta de productos y servicios
• Realizar cobros y recuperación de cartera
• Proveer un excelente servicio al cliente
• Trabajar en un ambiente de equipo

Asesor/a de Ventas, Cobro y Recuperación de Cartera

COP 1,750,905 - COP 2,100,000 per month

Compliance

• Contribute to preparation and delivery of regulatory submissions from a global and regional perspective
• Preparation and review of Marketing Authorization Applications & Variations for filing

Senior Regulatory Affairs Associate – CMC Biologics

Research Analyst

• Perform site management activities to ensure compliance with the protocol, monitoring plan, ICH GCP, local regulatory requirements, and sponsor SOPs
• Conduct site qualification, initiation, interim, and close-out visits, both on-site and remotely
• Partner with Clinical Trial Liaison (CTL) and other sponsor functions to support site activation and deliverables
• Establish and maintain productive professional relationships with investigator site staff
• Perform drug accountability, reconciliation, and destruction, ensuring protocol compliance
• Prepare and maintain Oversight Monitoring Plan
• Conduct Oversight Monitoring Visits at sites
• Review and report on status of study conduct at the investigator site
• Ensure site regulatory files are current and timely submission of study documentation
• Identify and record protocol deviations, escalate non-compliance, and resolve study-related issues
• Maintain ongoing communication with site personnel, study teams, and other stakeholders
• Support inspection readiness activities and ensure data integrity and protocol deliverables

Senior Clinical Research Associate – FSP

Manager

• Identify, evaluate and respond to GCP quality risks related to vendor and site engagement
• Lead quality discussions with key vendors and sites and present quality point of view at relevant oversight meetings
• Provide quality oversight reports to appropriate sponsor's management / functions
• Communicate key quality information (e.g., inspection / audit learnings) across vendors and site entities and serve as quality expert for third parties
• Validate, monitor and close out GCP-quality-related action plans
• Evaluates quality performance at an enterprise level to inform continuous improvement of quality risk management
• Informs site organization relationship owner of quality improvement considerations
• Support QMS09 BPO in the development and implementation of process updates
• Support Vendor Leads / Business Owners to ensure compliance with functional level vendor oversight requirements

Senior Quality Lead – FSP

• Manage courseware development including course design, publishing, testing, and deployment.
• Provide technical, instructional design, and operational management for programs and be accountable for meeting project commitments.
• Communicate and ensure a global understanding of training strategy and goals.
• Manage deliverables according to endorsed plans and timelines across multi-functional teams including course design, development, and deployment.
• Partner with associated business line and Subject Matter Experts (SMEs) to proactively identify training needs and development and deployment of training programs.
• Advise on processes, monitor activities related to compliance oversight of training programs, and ensure programs and projects are evaluated for effectiveness and customer satisfaction.
• Development of metrics and performance measures, reporting, and analysis to meet business needs and regulatory requirements; budget management for training projects.
• Ensure compliance to training and education regulatory requirements and consistent implementation of best practices, standards, and training globally to support inspection readiness.

Training Development Lead

Collections

• Realizas la renovación de los clientes que se te asignen a través de los skills, asegurando la debida gestión, tipificación y seguimiento.
• Recibes llamadas de los clientes a través de los distintos canales de atención con el objetivo de identificar por qué no ha renovado su producto y lograr la recuperación del saldo pendiente.
• Contactas a los clientes que no han generado la renovación de su factura e identificas el motivo por el cual no lo han realizado, logrando el recaudo.
• Garantizas la documentación de todas las interacciones.

Gestor de Retención/Fidelización/Cobranza

Sales Engineer

• Gérer l'intégralité de la démarche commerciale
• Détecter les opportunités au sein d'un vaste panel de clients industriels
• Réaliser les démonstrations de produits
• Apporter des solutions novatrices aux clients
• Défendre les offres commerciales auprès des interlocuteurs techniques et des décisionnaires
• Signer les affaires et suivre les clients pour garantir leur satisfaction

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