Director, Learning Enablement – Consulting

American Express

Director of Learning Enablement & Consulting at American Express. Lead learning consultation and governance while driving organizational capability initiatives.

Posted 8/3/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $123,000 - $215,250 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Learning & Development and Talent Development, with a strong focus on consulting with stakeholders to create scalable learning solutions. Proven ability to lead enterprise learning governance and manage complex, cross-functional initiatives within a matrixed organization.

Highest-signal resume keywords

Learning & DevelopmentStakeholder ManagementEnterprise Learning GovernanceOrganizational DevelopmentProgram Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Learning StrategyChange ManagementOperational ExcellenceLearning Governance ProcessFacilitation of Executive Forums

Soft Skills

Consulting SkillsInfluencing Without AuthorityCommunication SkillsCollaboration SkillsStrategic Thinking

Tools & Technologies

Automated Intake ToolsWorkflows

Industry Keywords

Capability NeedsLearning SolutionsBusiness PrioritiesLearning EcosystemContinuous Improvement

About the role

Key responsibilities & impact

Serve as the front door for learning consultation, partnering with Business Leaders, Business Unit Learning teams, Colleague Strategic Partners (CSPs), and CEG stakeholders to understand capability needs and identify the right learning solution.
Consult with stakeholders on learning requests, leveraging existing solutions where possible to reduce duplication and maximize enterprise learning investments while meeting business needs
Advise stakeholders on the AEMP18 learning vetting process, helping them navigate requirements and prepare submissions.
Lead enterprise learning intake leveraging automated intake tools and workflows to provide a consistent, efficient experience across the organization.
Build strong partnerships across Business Unit Learning teams to create a more connected learning ecosystem.
Manage the Leadership & Learning roadmap by partnering across Leadership & Learning to maintain visibility into priorities, milestones, and dependencies.
Coordinate team communications, leadership updates, and portfolio reporting.
Help evolve the Amex U strategy by identifying opportunities based on business priorities, stakeholder feedback, and learning insights.
Identify opportunities to simplify processes and improve how the team operates.
Own the AEMP18 learning governance process, partnering with Legal, GABM, CA&C, and other stakeholders to ensure compliance and consistent execution.
Lead the end-to-end planning, coordination, and facilitation of Learning Forums, including the Executive Learning Steering Committee (quarterly), Learning Working Council (monthly), and International CSP meetings (quarterly)

Requirements

What you’ll need

Experience in Learning & Development, Talent Development, Organizational Development, Learning Strategy, or a related discipline.
Demonstrated success consulting with senior business leaders to diagnose organizational capability needs and influence learning solutions.
Experience leading enterprise learning governance, operating models, or largescale learning initiatives.
Proven ability to lead complex, cross-functional initiatives within a highly matrixed organization.
Experience facilitating executive-level governance forums and building strong partnerships across diverse stakeholder groups.
Strong consulting and stakeholder management skills with the ability to influence without direct authority.
Strategic thinker with the ability to translate business priorities into scalable learning solutions.
Excellent communication, facilitation, and executive presentation skills.
Strong organizational and program management skills, with the ability to coordinate multiple priorities across teams.
Experience driving change, continuous improvement, and operational excellence.
Ability to build trusted relationships and collaborate effectively across a complex organization.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

Benefits

Comp & perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities