Senior Director, Customer Success
Deputy
Business Operations Manager
HR Force International Private Limited
full-time
Posted on:
Origin: • 🇸🇬 Singapore
Visit company websiteJob Level
SeniorLead
About the role
- Collaborate closely with senior leadership and stakeholders to translate strategic initiatives into actionable operational plans.
- Lead, manage, and support cross-functional teams across different departments.
- Ensure operational alignment across regional offices and implement best practices from multinational experiences.
- Drive performance improvements, optimize workflows, and eliminate inefficiencies across departments.
- Lead budgeting, forecasting, and resource planning efforts in collaboration with finance and other departments.
- Establish key operational KPIs and use data to make informed decisions and report performance metrics.
- Assist with organisational planning, headcount management, and process automation initiatives.
- Serve as a central liaison between HQ and regional teams to maintain operational consistency and cultural cohesion.
- Manage vendor relationships, external partnerships, and legal/regulatory compliance for the APAC region.
- Act as a critical partner to the CEO, ensuring strategic objectives are translated into effective day-to-day execution.
Requirements
- 7+ years of progressive experience in operations management within a multinational technology company.
- Proven track record of leading senior teams or executives and working closely with company leaders and stakeholders.
- Demonstrated experience managing or collaborating with multiple departments (Tech/Product, Sales & Marketing, HR, Finance, Legal, Customer Success).
- Strong familiarity with the APAC or North American business environment and cross-cultural operations.
- Excellent communication, leadership, and stakeholder management skills.
- Data-driven mindset with experience using tools such as Excel, Power BI, or similar for operational reporting.
- Strong organisational and project management capabilities.
- Prior experience scaling a startup or working within high-growth SaaS or product-based environments.
- Exposure to international operations with distributed teams across APAC, North America, or Europe.
- Knowledge of regulatory and compliance requirements in Singapore and APAC markets.
