Customer Success Executive, RegTech and IDV Solutions
HR Force International Private Limited
full-time
Posted on:
Location: California, New York • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Serve as the day-to-day point of contact for assigned clients.
- Assist in onboarding and training clients on RegTech & IDV solutions.
- Monitor customer usage and proactively support adoption of features.
- Handle customer queries, resolve issues, and escalate to technical teams when needed.
- Work closely with Customer Success Leads/Managers to execute client success strategies.
- Maintain customer health metrics and prepare reports on engagement and satisfaction.
- Collect and relay customer feedback to Product & Engineering teams for improvements.
- Support contract renewals and upselling opportunities by ensuring customer satisfaction.
- Build strong client relationships and support customers to achieve success with compliance and fraud-prevention technologies.
Requirements
- 2–4 years of experience in Customer Success, Account Management, or Client Support within RegTech, Compliance, or ID Verification (IDV).
- Knowledge of KYC/AML, fraud detection, compliance regulations, and ID verification processes.
- Strong communication and problem-solving skills with a customer-first mindset.
- Experience working with enterprise or fintech clients is highly desirable.
- Ability to manage multiple client accounts and maintain relationships effectively.
- Collaborative approach with the ability to work cross-functionally.