HR Force International Private Limited

Customer Success Executive, RegTech and IDV Solutions

HR Force International Private Limited

full-time

Posted on:

Origin:  • 🇺🇸 United States • California, New York

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Job Level

JuniorMid-Level

About the role

  • Serve as the day-to-day point of contact for assigned clients.
  • Assist in onboarding and training clients on RegTech & IDV solutions.
  • Monitor customer usage and proactively support adoption of features.
  • Handle customer queries, resolve issues, and escalate to technical teams when needed.
  • Work closely with Customer Success Leads/Managers to execute client success strategies.
  • Maintain customer health metrics and prepare reports on engagement and satisfaction.
  • Collect and relay customer feedback to Product & Engineering teams for improvements.
  • Support contract renewals and upselling opportunities by ensuring customer satisfaction.
  • Build strong client relationships and support customers to achieve success with compliance and fraud-prevention technologies.

Requirements

  • 2–4 years of experience in Customer Success, Account Management, or Client Support within RegTech, Compliance, or ID Verification (IDV).
  • Knowledge of KYC/AML, fraud detection, compliance regulations, and ID verification processes.
  • Strong communication and problem-solving skills with a customer-first mindset.
  • Experience working with enterprise or fintech clients is highly desirable.
  • Ability to manage multiple client accounts and maintain relationships effectively.
  • Collaborative approach with the ability to work cross-functionally.