Customer Success Representative – B2B SaaS, RegTech
HR Force International Private Limited
contract
Posted on:
Location: Virginia • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Act as a trusted advisor and main point of contact for assigned customer accounts.
- Ensure successful onboarding and adoption of the SaaS platform by enterprise clients.
- Proactively monitor customer health, usage trends, and satisfaction levels to prevent churn.
- Collaborate with product and technical support teams to resolve client issues quickly.
- Conduct regular business reviews with customers, sharing insights and best practices.
- Identify upsell and cross-sell opportunities in collaboration with the sales team.
- Maintain accurate records of customer interactions, feedback, and account status in CRM tools.
- Advocate for the customer internally, providing feedback to product and engineering teams.
- Contribute to the creation of customer resources such as FAQs, tutorials, and knowledge base articles.
Requirements
- Bachelor’s degree in Business, Marketing, IT, or a related field.
- 1–3 years of experience in customer success, account management, or client-facing roles (preferably in SaaS or tech industry).
- Strong understanding of B2B SaaS business models and customer lifecycles.
- Excellent communication, interpersonal, and presentation skills.
- Problem-solving mindset with the ability to handle escalations effectively.
- Experience using CRM or customer success tools (HubSpot, etc.).