Senior Customer Success Manager
Athennian
Customer Success Lead, RegTech & IDV Solutions
HR Force International Private Limited
full-time
Posted on:
Location: 🇬🇧 United Kingdom
Visit company websiteJob Level
Senior
About the role
- Lead and manage customer success initiatives for RegTech & IDV clients.
- Serve as the primary point of contact for enterprise customers, ensuring their goals are met.
- Develop deep understanding of client compliance needs (AML, KYC, KYB, fraud detection).
- Drive onboarding, training, adoption, and engagement strategies for clients.
- Partner with Product, Sales, and Engineering teams to ensure customer feedback informs product improvements.
- Monitor customer health scores, usage metrics, and proactively address risks of churn.
- Build long-term relationships with clients, ensuring high retention and renewal rates.
- Create playbooks and best practices for scaling customer success in RegTech/IDV solutions.
- Mentor and guide junior customer success managers/executives.
Requirements
- 5+ years of experience in Customer Success / Account Management within RegTech, Compliance, or ID Verification (IDV) sector.
- Strong understanding of AML, KYC, KYB, transaction monitoring, fraud detection, and regulatory compliance workflows.
- Hands-on experience working with global enterprise clients in financial services, fintech, or compliance-driven industries.
- Excellent communication and relationship management skills.
- Strong problem-solving mindset with the ability to translate customer needs into actionable solutions.
- Leadership skills to guide a customer success team and drive cross-functional alignment.
