HR Force International Private Limited

Customer Success Lead, RegTech & IDV Solutions

HR Force International Private Limited

full-time

Posted on:

Origin:  • 🇬🇧 United Kingdom

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Job Level

Senior

About the role

  • Lead and manage customer success initiatives for RegTech & IDV clients.
  • Serve as the primary point of contact for enterprise customers, ensuring their goals are met.
  • Develop deep understanding of client compliance needs (AML, KYC, KYB, fraud detection).
  • Drive onboarding, training, adoption, and engagement strategies for clients.
  • Partner with Product, Sales, and Engineering teams to ensure customer feedback informs product improvements.
  • Monitor customer health scores, usage metrics, and proactively address risks of churn.
  • Build long-term relationships with clients, ensuring high retention and renewal rates.
  • Create playbooks and best practices for scaling customer success in RegTech/IDV solutions.
  • Mentor and guide junior customer success managers/executives.

Requirements

  • 5+ years of experience in Customer Success / Account Management within RegTech, Compliance, or ID Verification (IDV) sector.
  • Strong understanding of AML, KYC, KYB, transaction monitoring, fraud detection, and regulatory compliance workflows.
  • Hands-on experience working with global enterprise clients in financial services, fintech, or compliance-driven industries.
  • Excellent communication and relationship management skills.
  • Strong problem-solving mindset with the ability to translate customer needs into actionable solutions.
  • Leadership skills to guide a customer success team and drive cross-functional alignment.