TIP Group

Sales

• Recruit and Activate Partners: Identify, approach, and onboard new partners within the ERP ecosystem, helping them understand and champion TRAILD’s value proposition.
• Drive Results: Generate qualified leads and new demo opportunities through partner channels, contributing directly to the region’s growth objectives.
• Build and Nurture Relationships: Develop meaningful, long-term relationships with VARs and partners. Be their go-to contact for support, enablement, and collaboration.
• Engage the Ecosystem: Represent TRAILD at industry events, conferences, and webinars — raising awareness, building connections, and positioning us as a trusted AP automation partner.
• Collaborate Cross-Functionally: Work closely with sales, marketing, and product teams to ensure seamless alignment and impactful go-to-market activity.

Sales Channel Manager

Infrastructure Engineer

• Design, implement, and scale infrastructure on Google Cloud Platform (GCP).
• Build and manage infrastructure as code using Terraform.
• Operate both Cloud Run and Kubernetes in production at scale.
• Ensure security best practices are embedded across infrastructure and deployments.
• Architect and manage cloud networking (VPCs, load balancers, service meshes, firewalls, routing).
• Collaborate with product teams to design secure, scalable microservices and event-driven architectures.
• Drive performance, resilience, and cost optimisation initiatives.

Senior Infrastructure Engineer

Customer Support

• Responding to client queries and providing first-level support for TRAILD's customers
• Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs.
• Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service.

Customer Support Specialist

Onboarding Specialist

• Effectively manage the onboarding and implementation of new clients.
• Understand customer goals and ensure they are achieving measurable value with the product.
• Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs.
• Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service.
• Build strong, trusted relationships with customer stakeholders (day-to-day champions and executives).

Customer Onboarding Manager

Account Executive

• Pipeline management: execute on leads given to you by our SDR team and via our channels.
• Self generate leads: prospect your own leads using various lead gen tools to identify and qualify leads to build your own self gen pipeline.
• Demo our product: demo TRAILD to qualified leads to convert prospects to customers.
• Understand our unique offering: stay updated with key industry trends and our continuing feature and offering developments.
• Manage and grow relationships: build fantastic relationships with SME, mid-market and large enterprise clients, demonstrating how the TRAILD product can help Streamline, Automate and Protect their Accounts Payable.
• Sales strategy: develop and execute sales strategies to meet and exceed sales targets.
• Customer first: Listen to our customers to understand their needs and pain-points and ensure we are providing effective solutions.

Sales Development Rep

• Conduct research to identify potential leads and target accounts in the EMEA region.
• Reach out to prospects through various channels (email, phone, social media) to initiate conversations with direct and partner prospects.
• Follow up on inbound leads and inquiries promptly.
• Qualify leads based on predefined criteria and pass them to the sales team.
• Build relationships with prospects and educate them on the value of our products.
• Collaborate with the sales and marketing teams to develop strategies for lead generation.
• Schedule meetings and demos for the sales team.
• Maintain and update the CRM system with accurate lead and prospect information.
• Provide regular reports on lead generation activities and outcomes.
• Continuously learn and stay updated on industry trends and product knowledge.
• Willingness to be flexible with working hours, including participating in "call jacking" sessions.

Sales Development Representative

Engineer

• Provide exceptional technical support to clients, particularly with escalated issues or complex ERP-related inquiries.
• Assist the Sales team to demonstrate how TRAILD can help prospects streamline, automate, and protect their accounts payable processes.
• Configure, test, and troubleshoot technical integrations to ensure seamless deployment and user adoption.
• Collaborate with customers to understand business requirements and deliver tailored ERP/AP solutions.
• Lead and support client implementations of TRAILD’s AP automation platform with Acumatica.
• Create and maintain clear documentation, technical notes, and knowledge base articles.
• Partner cross-functionally with Sales, Product, Customer Success, and Technology teams to ensure customer success and solution excellence.

Acumatica Functional Engineer

Accounts Payable

• Process and verify invoices accurately and efficiently, ensuring timely payment of vendor invoices.
• Reconcile accounts payable transactions and resolve discrepancies with vendors and internal stakeholders.
• Maintain accurate financial records and support month-end closing activities.
• Monitor and manage the AP inbox, responding to inquiries in a timely and professional manner.
• Collaborate with internal teams to improve AP processes and implement automation tools.
• Assist in audit preparation and provide supporting documentation as needed.
• Ensure compliance with company policies and relevant financial regulations.

Accounts Payable Specialist

Data Engineer

• Design, develop, and maintain a data lake/warehouse platform ensuring reliability, scalability, performance, and security.
• Build and optimize data pipelines to ingest, process, and consolidate data from multiple sources, including both third-party systems and internal applications.
• Implement and support both real-time streaming and batch data processing frameworks to keep the data platform up-to-date and analytics-ready at all times.
• Develop complex code-based ETL/ELT data pipelines with performance optimised data modelling.
• Collaborate with stakeholders across engineering, analytics, product, and business teams to define and execute data platform roadmaps, balancing business needs with technical sustainability.
• Champion best practices in data governance, quality, lineage, privacy, and security for all workflows and datasets.
• Proactively troubleshoot and resolve data issues, automate recurring processes, and optimize operational efficiency at scale.
• Continually research and adopt new data engineering methods and technologies, especially within the GCP ecosystem, for real-time and batch processing.

Customer Success Manager

• Own day-to-day administration, optimisation, and integration of our GTM tech stack, with a core focus on HubSpot and complementary tools (e.g., Clay, Sales Navigator, telephony, enrichment, quoting).
• Partner cross-functionally with Sales, Marketing, Customer Success and Finance to translate business needs into scalable, efficient system workflows
• Collaborate on GTM data governance efforts, identifying and resolving data integrity issues to ensure reliable reporting
• Lead the rollout of new tools and enhancements, owning documentation, testing, and change management
• Help evaluate, implement, and maintain integrated systems within the GTM stack to drive efficiency and insight across revenue teams
• Troubleshoot system issues, diagnose root causes, and implement fixes to minimize downtime and ensure smooth operation
• Support onboarding and ongoing enablement of GTM teams on tools and systems best practices

Sales CRM/System Manager

• Responding to client queries and providing first-level support for TRAILD's customers.
• Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs.
• Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service.

Customer Support Agent

• Conduct research to identify potential leads and target accounts.
• Reach out to prospects through various channels (email, phone, social media) to initiate conversations with direct and partner prospects.
• Follow up on inbound leads and inquiries promptly.
• Qualify leads based on predefined criteria and pass them to the sales team.
• Build relationships with prospects and educate them on the value of our products.
• Collaborate with the sales and marketing teams to develop strategies for lead generation.
• Schedule meetings and demos for the sales team.
• Collaborate with the sales team to schedule prospect calls, meetings, and product demos.
• Exceed monthly quotas of qualified appointments/demos scheduled.
• Maintain and update the CRM system with accurate lead and prospect information.
• Provide regular reports on lead generation activities and outcomes.
• Continuously learn and stay updated on industry trends and product knowledge.
• Willingness to be flexible with working hours, including participating in "call jacking" sessions and attending meetings that may occur outside of standard working hours, particularly during the onboarding period.

Sales Development Representative – APAC

Sales Operations Manager

• Own day-to-day administration, optimisation, and integration of our GTM tech stack, with a core focus on HubSpot and complementary tools (e.g., Clay, Sales Navigator, telephony, enrichment, quoting)
• Partner cross-functionally with Sales, Marketing, Customer Success and Finance to translate business needs into scalable, efficient system workflows
• Collaborate on GTM data governance efforts, identifying and resolving data integrity issues to ensure reliable reporting
• Lead the rollout of new tools and enhancements, owning documentation, testing, and change management
• Help evaluate, implement, and maintain integrated systems within the GTM stack to drive efficiency and insight across revenue teams
• Troubleshoot system issues, diagnose root causes, and implement fixes to minimize downtime and ensure smooth operation
• Support onboarding and ongoing enablement of GTM teams on tools and systems best practices
• Experiment with AI-powered tools to improve workflows and insights, unlocking new ways to scale outreach, automate insights, and boost performance
• Reporting to the Chief of Staff and working closely with Sales, Marketing, Customer Success and Finance

Sales Systems Manager

• Data Scraping: source and extract prospect or market data from public and third-party tools to build and enrich lead lists.
• Lead & Data Management: wash and enrich leads, prepare them for distribution, load into HubSpot, and run periodic audits to ensure data accuracy and compliance.
• Reporting & Analysis: generate sales and marketing reports, analyse lead performance (lost reasons, conversion, ERP trends, forecasting), and surface insights for leadership.
• Operational Enablement: support lead distribution, sales adherence notifications, and preparation of weekly reporting packs for senior leadership.
• System Support: assist in testing sales and marketing automations in HubSpot before launch.
• Sales Support: prepare standardised customer proposals and source new lead opportunities from online channels.
• Documentation: capture and maintain procedures in Confluence for visibility and process consistency.

Sales Operations Analyst

• Conduct research to identify potential leads and target accounts within the EMEA region.
• Reach out to prospects through email, phone, and social media to initiate conversations with direct and partner prospects.
• Follow up on inbound leads and inquiries promptly.
• Qualify leads based on predefined criteria and pass them to the sales team.
• Build relationships with prospects and educate them on the value of TRAILD products.
• Collaborate with sales and marketing teams to develop lead generation strategies.
• Schedule meetings and demos for the sales team and exceed monthly quotas of qualified appointments/demos scheduled.
• Maintain and update the CRM system with accurate lead and prospect information.
• Provide regular reports on lead generation activities and outcomes.
• Continuously learn and stay updated on industry trends and product knowledge.
• Be flexible with working hours for onboarding and "call jacking" sessions.

Recruitment

• Partner with engineering and product leaders to understand hiring needs and define role requirements.
• Own the full recruitment cycle — sourcing, outreach, screening, interviewing, and closing.
• Build diverse pipelines of top technical talent across engineering, product, and design.
• Create innovative sourcing strategies using LinkedIn, GitHub, Stack Overflow, and niche tech communities.
• Deliver an outstanding candidate experience and represent our company brand with pride.
• Use data to track hiring success and improve processes as we scale.
• Stay up-to-date with talent market trends to give us the edge in competitive hiring.
• Report to the Senior Talent Acquisition Manager and work within the People & Operations team.

Senior Talent Acquisition Partner, Technical

Full-stack Engineer

• Design and develop new products and features for TRAILD's Accounts Payable SaaS platform.
• Work on a global system running out of multiple data centres.
• Work in a microservices + event driven architecture using Google Cloud.
• Work on end to end solutions from initial discussions through to deployment.
• Integrate deeply with customers' ERP systems (SYSPRO, Acumatica, MYOB, IFS).
• Collaborate with a remote, globally distributed team to support customers and drive product forward.

Senior Software Engineer

• Design and develop new products and features.
• Work on a true global system running out of multiple data centres around the world.
• Work in a microservices + event driven architecture using Google Cloud.
• Build next-generation Accounts Payable automation solution that integrates deeply with customers' ERP systems.
• Work on whole end to end solution, from initial discussions through to deployment.
• Respond to customer feedback and drive the product forward.
• Mentor other engineers and lead technical projects.

• Design and develop new products and features for TRAILD's Accounts Payable SaaS.
• Work on a global system running out of multiple data centres using microservices and event-driven architecture on Google Cloud.
• Participate in end-to-end development from initial discussions through to deployment.
• Collaborate with a globally distributed team, respond to customer feedback, and drive product improvements.
• Integrate deeply with customers' ERP systems to support Accounts Payable automation and security.

Software Engineer

• Book Demos : Generate qualified leads through our partners and manage new demos to convert these leads into customers.
• Account Management: Deliver outstanding day-to-day account management for partner relationships, including regular meetings, check-ins, and proactive support.
• Relationship Building: Create, develop, and nurture deep connections with VARs within our ERP ecosystems, helping them understand our value proposition and motivating them to create new opportunities for demos.
• Event and Conference Engagement: Be the face of our brand at industry events and conferences, host webinars and find unique engagement points to connect with and expand our network of key partners within channels.
• Communication: Facilitate regular communication and provide timely updates to our extended ecosystem network.

NetSuite Sales Channel Manager

Implementation Specialist

TRAILD is a high-growth SaaS company that Streamlines, Automates and Protects businesses from fraud, errors and mistakes. Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more efficient and secure.
The Role: Work closely with clients to understand business requirements, configure software to meet their needs, and support implementation and onboarding.
Key Responsibilities:
Effectively manage the onboarding and implementation of new clients.
Provide user training, ongoing support and troubleshooting.
Collaborate with product and technology teams to improve the software and service.

Customer Success and Implementation Specialist

• TRAILD is a fast-growing SaaS company that streamlines, automates and protects Accounts Payable for businesses.
• New role in the payments team owning end-to-end capabilities providing seamless payment services using varied payment infrastructure (bank transfers, card networks).
• Work on highly scalable, reliable, secure and fault-tolerant systems built on micro-services and event-driven architecture using Google Cloud.
• Assist in the design and development of state-of-the-art systems and execute short- and long-term roadmaps.
• Make effective trade-offs considering business priorities, user experience, and a sustainable technical foundation.
• Drive projects from idea formulation to implementation across global infrastructure and customer base.
• Collaborate with product managers, finance/revenue teams, and other engineering teams to build impactful features and products for customers.

• Responding to client queries and providing first-level support for TRAILD's customers
• Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs.
• Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service.
• In this role, you will research, troubleshoot, and support client issues for TRAILD's clients.

Sales Channel Manager

Senior Infrastructure Engineer

Customer Support Specialist

Customer Onboarding Manager

Account Executive

Sales Development Representative

Acumatica Functional Engineer

Accounts Payable Specialist

Data Engineer

Sales CRM/System Manager

Customer Support Agent

Sales Development Representative – APAC

Customer Onboarding Manager

Sales Systems Manager

Sales Operations Analyst

Sales Development Representative

Senior Talent Acquisition Partner, Technical

Senior Software Engineer

Senior Software Engineer

Software Engineer

NetSuite Sales Channel Manager

Customer Success and Implementation Specialist

Senior Software Engineer

Customer Support Specialist - US/CAN