TIP Group

Implementation Specialist

TRAILD is a high-growth SaaS company that Streamlines, Automates and Protects businesses from fraud, errors and mistakes. Our specialised Accounts Payable software integrates with leading business ERP systems like SYSPRO, Acumatica, MYOB, and IFS to help clients make their AP process more efficient and secure.
The Role: Work closely with clients to understand business requirements, configure software to meet their needs, and support implementation and onboarding.
Key Responsibilities:
Effectively manage the onboarding and implementation of new clients.
Provide user training, ongoing support and troubleshooting.
Collaborate with product and technology teams to improve the software and service.

Customer Success and Implementation Specialist

Full-stack Engineer

• TRAILD is a fast-growing SaaS company that streamlines, automates and protects Accounts Payable for businesses.
• New role in the payments team owning end-to-end capabilities providing seamless payment services using varied payment infrastructure (bank transfers, card networks).
• Work on highly scalable, reliable, secure and fault-tolerant systems built on micro-services and event-driven architecture using Google Cloud.
• Assist in the design and development of state-of-the-art systems and execute short- and long-term roadmaps.
• Make effective trade-offs considering business priorities, user experience, and a sustainable technical foundation.
• Drive projects from idea formulation to implementation across global infrastructure and customer base.
• Collaborate with product managers, finance/revenue teams, and other engineering teams to build impactful features and products for customers.

Senior Software Engineer

Customer Support

• Responding to client queries and providing first-level support for TRAILD's customers
• Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs.
• Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service.
• In this role, you will research, troubleshoot, and support client issues for TRAILD's clients.

Customer Success and Implementation Specialist

Senior Software Engineer

Customer Support Specialist - US/CAN