Inbound Mortgage Customer Service Specialist
Allied Solutions
Customer Support Specialist - US/CAN
TIP Group
full-time
Posted on:
Location: Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $75,000 per year
Job Level
JuniorMid-Level
Tech Stack
ERP
About the role
- Responding to client queries and providing first-level support for TRAILD's customers
- Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs.
- Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service.
- In this role, you will research, troubleshoot, and support client issues for TRAILD's clients.
Requirements
- 2+ years of experience in a B2B customer support/success role within a Saas company
- Experience with ERP or accounting systems (eg. SYSPRO, Acumatica, IFS) is a plus
- Prior experience thriving in a fast-paced startup/scale up environment
- Exceptional people and communication skills
- Intrapreunership and proactiveness
- Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.
