TIP Group

Customer Support Specialist - US/CAN

TIP Group

full-time

Posted on:

Origin:  • 🇺🇸 United States • Colorado

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Salary

💰 $65,000 - $75,000 per year

Job Level

JuniorMid-Level

Tech Stack

ERP

About the role

  • Responding to client queries and providing first-level support for TRAILD's customers
  • Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs.
  • Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service.
  • In this role, you will research, troubleshoot, and support client issues for TRAILD's clients.

Requirements

  • 2+ years of experience in a B2B customer support/success role within a Saas company
  • Experience with ERP or accounting systems (eg. SYSPRO, Acumatica, IFS) is a plus
  • Prior experience thriving in a fast-paced startup/scale up environment
  • Exceptional people and communication skills
  • Intrapreunership and proactiveness
  • Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.