Senior Customer Service Coordinator – Bilingual, Spanish, Collections
Capital One
Customer Support Specialist
TIP Group
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado, Illinois, Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $75,000 per year
Job Level
JuniorMid-Level
Tech Stack
ERP
About the role
- Responding to client queries and providing first-level support for TRAILD's customers
- Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs.
- Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service.
Requirements
- 2+ years of experience in a B2B customer support/success role within a Saas company
- Experience with ERP or accounting systems (eg. SYSPRO, Acumatica, IFS) is a plus
- Prior experience thriving in a fast-paced startup/scale up environment
- Exceptional people and communication skills
- Intrapreunership and proactiveness
- Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.
Benefits
- Flexibility: We offer a range of remote, hybrid and flexible working options.
- Global team: We are growing across APAC, AMER and EMEA and have team all across the world.
- Our team genuinely loves working at TRAILD: We scored a 78 on our 2025 eNPS survey.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B customer supportSaaSERP systemsaccounting systemsSYSPROAcumaticaIFS
Soft skills
communication skillscollaborationintrapreneurshipproactivenessadaptabilitygrowth mindsethands-on execution
