TIP Group

Customer Support Specialist

TIP Group

full-time

Posted on:

Location Type: Remote

Location: Remote • Colorado, Illinois, Tennessee • 🇺🇸 United States

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Salary

💰 $65,000 - $75,000 per year

Job Level

JuniorMid-Level

Tech Stack

ERP

About the role

  • Responding to client queries and providing first-level support for TRAILD's customers
  • Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs.
  • Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service.

Requirements

  • 2+ years of experience in a B2B customer support/success role within a Saas company
  • Experience with ERP or accounting systems (eg. SYSPRO, Acumatica, IFS) is a plus
  • Prior experience thriving in a fast-paced startup/scale up environment
  • Exceptional people and communication skills
  • Intrapreunership and proactiveness
  • Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.
Benefits
  • Flexibility: We offer a range of remote, hybrid and flexible working options.
  • Global team: We are growing across APAC, AMER and EMEA and have team all across the world.
  • Our team genuinely loves working at TRAILD: We scored a 78 on our 2025 eNPS survey.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
B2B customer supportSaaSERP systemsaccounting systemsSYSPROAcumaticaIFS
Soft skills
communication skillscollaborationintrapreneurshipproactivenessadaptabilitygrowth mindsethands-on execution