Customer Onboarding Specialist I
The Standard
Customer Onboarding Manager
TIP Group
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Colorado, Illinois, Tennessee • 🇺🇸 United States
Visit company websiteSalary
💰 $90,000 - $120,000 per year
Job Level
Mid-LevelSenior
Tech Stack
ERP
About the role
- Effectively manage the onboarding and implementation of new clients.
- Understand customer goals and ensure they are achieving measurable value with the product.
- Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs.
- Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service.
- Build strong, trusted relationships with customer stakeholders (day-to-day champions and executives).
Requirements
- Proven experience in a software implementation and customer support role
- Ability to problem solve and be resourceful
- Experience with ERP or accounting systems (eg. SYSPRO, Acumatica, IFS) is a plus
- Prior experience thriving in a fast-paced startup/scale up environment
- Exceptional people and communication skills
- Intrapreunership and proactiveness
- Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.
Benefits
- Flexibility: We offer a range of remote, hybrid and flexible working options.
- Global team: We are growing across APAC, AMER and EMEA and have team all across the world.
- We are growing at an exponential rate, this is an opportunity to get involved with a true rocketship with all the excitement and opportunities that comes with it.
- Our team genuinely loves working at TRAILD: We scored a 85 on our 2025 eNPS survey.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
software implementationcustomer supportproblem solvingresourcefulnessERP systemsaccounting systemsSYSPROAcumaticaIFS
Soft skills
exceptional communication skillsintrapreneurshipproactivenesscollaborationadaptabilityhands-on executiongrowth mindset
