Support Specialist
Groombuggy
Customer Support Agent
TIP Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
JuniorMid-Level
Tech Stack
ERP
About the role
- Responding to client queries and providing first-level support for TRAILD's customers.
- Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs.
- Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service.
Requirements
- 2+ years of experience in a B2B customer support/success role within a Saas company.
- Experience with ERP or accounting systems (eg. SYSPRO, Acumatica, IFS) is a plus.
- Prior experience thriving in a fast-paced startup/scale up environment.
- Exceptional people and communication skills.
- Intrapreunership and proactiveness.
- Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.
Benefits
- Flexibility: we offer a range of remote, hybrid and flexible working options.
- Global team: we are growing across APAC, NA and EMEA and have team all across the world.
- Opportunity to get involved with a true rocketship with all the excitement and opportunities that come with it.
- Team satisfaction: we scored an 85 on our 2025 eNPS survey.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B customer supportSaaSERP systemsaccounting systemsSYSPROAcumaticaIFS
Soft skills
communication skillscollaborationintrapreneurshipproactivenessadaptabilitygrowth mindsethands-on execution
