TIP Group

Customer Onboarding Manager

TIP Group

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

Tech Stack

ERP

About the role

  • Effectively manage the onboarding and implementation of new clients.
  • Understand customer goals and ensure they are achieving measurable value with the product.
  • Provide user training, ongoing support and troubleshooting to ensure the software is working correctly and meeting the client needs.
  • Collaborate with our product and technology teams to ensure our clients are getting the most out of the software and to help improve the service.
  • Build strong, trusted relationships with customer stakeholders (day-to-day champions and executives).

Requirements

  • Our ideal candidate will have a background in customer success supporting a payments roll out
  • Proven experience in a software implementation and customer support role
  • Ability to problem solve and be resourceful
  • Experience with ERP or accounting systems (eg. SYSPRO, Acumatica, Epicor) is a plus
  • Prior experience thriving in a fast-paced startup/scale up environment
  • Exceptional people and communication skills
  • Intrapreunership and proactiveness
  • Strong collaborator with an attitude embracing growth, hands-on execution, adaptability, and the scale-up spirit.
Benefits
  • Flexibility: we offer a range of remote, hybrid and flexible working options.
  • Global team: we are growing across APAC, NA and EMEA and have team all across the world.
  • We are growing at an exponential rate, this is an opportunity to get involved with a true rocketship with all the excitement and opportunities that comes with it.
  • Our team genuinely loves working at TRAILD: we scored a 85 on our 2025 eNPS survey.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
software implementationcustomer supportproblem solvingresourcefulnessERP systemsaccounting systemsSYSPROAcumaticaEpicor
Soft skills
communication skillscollaborationintrapreneurshipproactivenessadaptabilityrelationship buildingcustomer successmeasurable valuehands-on executiongrowth mindset