NICE

Customer Success Manager

• Manage the entire client lifecycle from initial implementation to long-term relationship building
• Process renewals on time, including pricing in accordance with contractual requirements
• Identify upsell and cross-sell opportunities; close smaller transactions and engage account executives on larger opportunities
• Ensure high levels of customer satisfaction by assisting customers with product usage and escalating issues when needed
• Become the trusted advisor to assigned accounts and work in concert with Sales and Technical Support
• Maintain working knowledge of Actimize products, competitive product lines, differentiators, and industry trends
• Develop and present customized presentations quantifying product/service usage, benefits, achievements, opportunities, and next steps
• Provide client feedback to Actimize product management to drive product enhancement and development
• Collaborate with Implementation team to support smooth customer implementations and provide post turn-up feedback
• Measure success via tracking of client retention and revenue growth
• Follow company Code of Ethics and Actimize policies and procedures and communicate professionally with customers

Customer Success Manager, Premier

Solutions Engineer

• Act as the primary liaison to support NiCE CXone customers through custom deployment projects
• Elicit, document, and prioritize business, functional, and system-level requirements for Statements of Work for Enterprise Customers
• Engage with clients early in the sales cycle and provide best practices consulting from premise to cloud solutions
• Stay involved through the onboarding process, assisting with the solution life-cycle to ensure a seamless customer journey
• Manage customer expectations and satisfaction and configure CXone solutions based on customer requirements and industry best practices
• Assist with the development of business cases, project proposals, and SOWs as part of new business opportunity development
• Perform data, process, and fit/gap analysis to help stakeholders define the scope of new solutions
• Help inform and drive business process engineering and change management recommendations and planning
• Prepare and deliver presentations to clients and stakeholders in the form of solution approaches, impact assessments, and project readouts
• Serve as the solution expert during the CXone pre-sales and implementation cycles and ensure desired business outcomes are achieved
• Speak to the capabilities of the CXone Product Suite and assist with technical product configuration and scripting as required
• Assist with process, data and object modeling in various application and database environments
• Provide technical architecture leadership, analysis, design, development and enhancement
• Maintain expertise and currency in industry leading contact center technologies
• Assist with the project management of the end-to-end solution life-cycle
• Conduct comprehensive cost/benefit analysis and prepare solution cases for projects

Senior Solutions Architect

Consultant

• Lead consulting projects to drive process improvement and ensure business readiness for NICE self-service and AI solutions.
• Consult with clients to understand their current business and technical processes, self-service needs, and AI implementation requirements.
• Provide best practice recommendations to design and implement self-service and AI software solutions.
• Collaborate with product development teams to provide feedback and suggest improvements based on client experiences.
• Own and manage senior stakeholder relationships, ensuring active participation and sponsorship throughout the engagement.
• Build long-term relationships with customers and act as a trusted advisor.
• Organize and guide application and data consultants through program leadership, acting as the consulting engagement quarterback.
• Manage consulting programs with continuous alignment with the entire product implementation program.
• Establish and monitor progress toward business success criteria for each product and business unit.
• Map business cases into action items and solution designs.
• Align launch strategies with use cases and value priorities.
• Secure buy-in from different stakeholders (internal and external).
• Provide input into technical project plans, ensuring business requirements and best practices are fully captured.
• Develop and deliver presentations to demonstrate the value and capabilities of NICE software solutions.
• Analyze client data to identify opportunities for process improvement, increased software adoption, and AI-driven insights.

Senior Business Consultant

Project Manager

• Manage, coordinate, and support AI product-related projects through regular status meetings, communications, and monitoring
• Work with various business stakeholders to define and document scope, requirements, timelines, expectations, and potential risks
• Create and manage project plans, timelines, risks, and status communication methods
• Drive creation of process-related documentation, including training documents, knowledge articles, project plans, etc.
• Serve as primary point of contact for business stakeholders, product owners, and the larger project team
• Multi-task multiple projects concurrently and ensure deadlines are met
• Communicate effectively and professionally with stakeholders and customers inside and outside of inContact
• Provide guidance and collaboration to Product teams preparing for new product introduction, pricing, end of life strategy and migration
• Identify process needs to support effective product rollouts and assist in updates and delivery to business
• Assist in business stakeholder management to ensure launch requirements are being met
• Follow the company Code of Ethics and inContact policies and procedures at all times
• Interact with product managers, support teams, marketing, release management, operations, and leaders across the business

Senior Project Manager

Accountant

• Report to a Client Relationship Manager and form a client team with CRM
• Deliver Management Information, Bookkeeping and VAT returns within client deadlines
• Prepare Management Accounts including PL comparisons and Balance Sheet reconciliations
• Prepare UK VAT quarterly returns
• Prepare statutory accounts and corporation tax filings
• Perform bookkeeping using Xero and Dext
• Ensure top quality service to delight clients and support business decisions
• Work mid shift (3:00 PM to 11:30 PM PH time) from a work-from-home setup

Management Accountant

• Part of client services team concentrating mainly on compliance work for sole traders, partnerships and small limited companies
• Ensure exceptional client care standards are maintained
• Maintain regular meetings with the UK offices
• Prepare draft accounts for manager review from source documents or a balanced computerised trial balance
• Undertake larger limited company accounts with relevant support
• Clear routine queries with the client
• Prepare tax computations based on the draft accounts
• Finalise figures for the manager and prepare paperwork for client approval
• Deal with ad hoc client queries
• Prepare and submit quarterly VAT Returns for clients using bridging software
• Provide general support to both clients and directors
• Assist/support trainees with their queries and development
• Track time spent on jobs and achieve budgeted hours

Senior Accountant

Sales

• Preside over the booking, revenue and operations of a team of 5 account executives focused on hunting and acquiring new logos.
• Develop, refine, and deploy sales strategy and processes.
• Forecast and present sales data to VP and C-suite.
• Coach account executives on effectively analyzing clients’ business needs to position NICE.
• Work cross-functionally and lead the sales, presales, engineering and support efforts for the account to achieve business goals.
• Develop and maintain high-level relationships with VP, CIO and CEO levels.
• Attend tradeshows.
• Build trust and rapport with current and potential customers.
• Regularly close deals and build future pipeline within or exceeding goals.
• Complete all NICE paperwork timely - expense reports, sales call logs, etc.
• Travel required 50%.

RVP, Sales, CX

Analyst

• Identify and investigate suspicious activities related to money laundering, terrorist financing, and other financial crimes
• Monitor and analyze transaction data and review merchants flagged by the client's transaction monitoring system
• Conduct complex investigations including reviews of multiple associated accounts
• Take appropriate actions to mitigate risk (contact merchants, retain funds, terminate agreements, raise SARs)
• Perform data analysis using Excel and other tools and generate regular and ad-hoc reports for management
• Evaluate and assess transaction and customer profile risks and escalate high-risk cases to senior management
• Assist in maintaining and updating operational procedures and processes
• Communicate with internal and external stakeholders, providing expert advice and education on risk and fraud matters

Transaction Monitoring Analyst

• Prepare high-quality annual financial statements in accordance with NZ IFRS and NZ tax legislation for New Zealand clients
• Complete income tax, GST, FBT, and other returns as required
• Assist with management accounts and periodic reporting
• Prepare and review workpapers to ensure accuracy and completeness
• Reconcile bank accounts, debtors, creditors, GST, payroll, and other control accounts
• Liaise with onshore managers regarding job progress, queries, and additional information requirements
• Ensure client records are maintained to high standards
• Follow firm workflows, templates, and review procedures and proactively flag issues to managers
• Maintain confidentiality and data security standards at all times
• Stay updated with NZ tax law changes and accounting standards and contribute to continuous improvement of processes
• Meet performance KPIs including turnaround time, accuracy (minimal rework), compliance with firm processes, and positive feedback from onshore managers

Intermediate Accountant

Account Executive

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.
• Coordinate and lead all sales activities to achieve business goals.
• Ensure the proposed sales and solutions capitalize on NICE Actimize strengths and can be implemented successfully.
• Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.
• Develop and maintain high-level relations with ‘C ’levels
• Create and maintain a high-level presence and a network of relationships to facilitate sales. Initiate, support, develop, and monitor purchasing agreements between NICE Actimize and the customer.

Account Executive, AML

Customer Support

• Primary driver of sales for NICE AI solutions, owning the entire sales process from targeting to close and ensuring adoption and expansion post-implementation.
• Manage entire sales process for NiCE AI solutions from targeting opportunities and engagement with decision makers through purchase order and implementation; coordinate engineering and support efforts.
• Uncover and drive sales opportunities; nurture and grow assigned products from early-stage rollout to maturity.
• Grow the ecosystem by selecting Business Partners to onboard, establishing growth action plans, and providing sales support.
• Engage with prospects to position solutions through strategic value-based selling, business case definition, ROI analysis, references, and analyst data.
• Contribute to pipeline generation activities; speak at conferences and webinars as a subject matter expert.
• Develop and maintain high-level relations with VP, CIO, and CEO levels.
• Provide accurate monthly forecasting.

Solutions Sales Executive, Customer Service Automation & AI

• Work strategically to win new business across the Southern Africa region
• Exceed revenue quotas through generation of new logo sales across NICE's CX, CCaaS, AI & Digital products
• Understand customers' needs and articulate innovative digital solutions and tailored use cases
• Define strategies aligned to customers' strategic objectives
• Regularly close deals and build pipeline within or exceeding goals
• Assist and support sales partners in sales calls and closing efforts
• Maintain product knowledge through continuous sales training
• Attend industry events
• Build and maintain relationships with potential and current customers and sales partners
• Maintain familiarity with CCaaS, Digital & AI competitors and their strengths/weaknesses
• Act as a trusted advisor engaging customers in business, strategy and ROI-based discussions

Pre-sales Engineer

• Contribute to presale function success for NICE’s Customer Service Automation portfolio focused on AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, Models, Intelligent Routing and Digital Engagement solutions
• Define technical solution strategies that align with customer strategic objectives
• Interface with sales, engineering, and product stakeholders to incubate and build innovative solutions
• Augment and enhance customer self-service experience in voice and digital channels for new and existing customers
• Prepare and deliver demonstrations of NICE’s Customer Service Automation solutions focusing on conversational AI, knowledge management, messaging channels and analytics
• Evaluate, understand, and document prospect infrastructure including CCaaS, Automation, Messaging, and Knowledge solutions
• Lead and participate in discovery calls to identify areas of opportunity for NICE solutions
• Partner closely with Sales, engineering, product, and design teams to support sales efforts and respond to RFIs/RFPs
• Act as a trusted advisor to business leaders and IT executives and tell compelling technology-grounded stories

Senior Product Pre-Sales Engineer

Engineer

• Installation and integration of NICE software solutions remotely, while following defined methodology, processes, system requirements, and customer specific needs.
• Work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center.
• Ensure that all components of the technical architecture are properly integrated and implemented.
• Communicate and reconcile any design flaws found during the delivery of NICE Solutions.
• Assist customers and their vendors with configuration requirements for all NICE Integration points in their environment.
• Provide technical expertise of the entire NICE product suite, implementation methodology, and/or related technology.
• Conduct systems testing for performance and reliability.
• Report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management; as appropriate.
• Provide basic application overview, technical support, and technical quality control throughout all stages of the project.
• Effectively manage time, maintain regular communication, and updates to both customer and management.
• Flexibility towards after hours and weekend activities.
• Document and add lesson learned and resolutions to the NiCE Knowledge Base
• Communicate with R&D/product support about customer technical feedback on implementation of product related enhancements and fixes.

Senior Professional Services Engineer

• As Solution Sales Executive you will possess the knowledge and the aptitude to understand new and existing customers’ needs for our digital solutions portfolio, improving their customer’s experience while articulating new and innovative ways of solving the customers’ business challenges. You will help define strategies that fit their strategic objectives while satisfying their customers using NiCE solutions; using tailored use cases which clearly articulate the value and potential of the Platform.
• You will have a consultative nature, and can identify the problems your customers have, while skillfully positioning your comprehensive digital arsenal to solve those problems.
• This is a sales position; an understanding of data strategy, microservices, and cloud computing trends will be helpful; CCaaS expertise preferred in enterprise software or SI organizations.
• Have you got what it takes? Regularly closes deals and builds pipeline within or exceeding goals; assist and supports sales partners; attends tradeshows; responds to RFIs and RFPs.
• Education/experience: Bachelor’s degree in a related technology field; MBA preferred; 7+ years of consulting or customer engagement; 5+ years of contact center experience.

Solutions Sales Executive, CX

Technical Account Manager

• Design, configure, and maintain integrations across internal systems, client platforms, and third-party applications.
• Develop and manage automation workflows using tools such as Zapier, Pipedream, or similar platforms.
• Work with RESTful APIs and webhooks to connect applications and ensure accurate data synchronization.
• Troubleshoot integration issues, identify root causes, and implement timely resolutions.
• Collaborate with product, engineering, and client success teams to gather requirements and deliver effective integration solutions.
• Document integration processes, technical specifications, and support materials for internal and client use.
• Ensure integration solutions are reliable and compliant with company standards.
• Monitor and optimize existing integrations to improve performance and reduce manual effort.

Technical Account Manager, Integrations, CX

• The Solution Engineer is the primary technical resource for the field sales force, responsible for actively driving and managing the technology evaluation stage of the sales process up to point-of-sale. The Solution Engineer engages externally with client decision-makers and internally in tight collaboration with other Solution Engineers, Solution Sales Executives, Account Executives and Product Management.
• How will you make an impact?
• Effectively articulate technology and product positioning to both business and technical audiences, while leading strategic technical initiatives throughout the sales process to demonstrate NICE’s technical advantages.
• Professionally and independently conduct discovery conversations and needs analysis for technical topics.
• Navigate the technical sales process with a coordinated focus on solution development through discovery and requirements gathering, personalized demonstrations, validation and documented design.
• Manage and interpret customer requirements and use targeted questioning skills to understand, anticipate and match NICE customer technical capabilities to the products.
• Create and deliver compelling, customer centric technical presentations and demonstrations by connecting technical features to customer business capabilities and drivers.
• Identify challenges of the customer to assure complete customer satisfaction through all stages of the sales process.
• Collaborate with the sales team and provide a team approach for customer engagements.
• Respond to functional and technical elements of RFIs/RFPs.
• Interact directly with Product Management to understand how the roadmap might fulfill customer needs.
• Have you got what it takes?
• Advanced knowledge of WFM principals and fundamentals.
• Experience using WFM software (NICE WFM a plus).
• Ability to manipulate data using common Microsoft tools such as Excel or MS Access to create custom reports for data analysis.
• Understanding of relational databases such as MSSQL and Oracle.
• Exceptional communication and presentations skills. Highly articulate and able to confidently explain complex models in a clear simplified manner.
• Strategic thinker with a strong technical aptitude and distinctive passion for seeking technical depth and complete understanding.
• Collaborative team oriented approach to selling with the ability to develop relationships with the ‘C’ or VP level business users to sell based on business value and influencing on technical issues.
• Excellent organizational skills with the ability to manage multiple complex sales opportunities simultaneously.
• Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities and processes to achieve revenue results.
• Experience in selling enterprise level software is a plus.
• Knowledge of ACD environments and routing rule concepts.
• What’s in it for you? Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
• Requisition ID: 8389
• Reporting into: Director of Solution Engineering
• Role Type: Individual Contributor
• About NiCE
• NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
• Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
• NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

Solution Engineer

• Exemplify subject matter expertise in two or more technical areas
• Exemplify expertise and maintain currency in telecommunications, contact center, and related technologies

Principal Technical Account Manager

• The Maintenance Sales Manager, CX will be accountable for assisting customers, Suite Account Managers (SAM), and Account Executives (AE) with contract renewals and negotiations of these renewals.\n• Specifically, this position is responsible for retaining customers during the negotiation process, growing and retaining revenue with annual or CPI increases and specific product additions, and meeting team and individual goals related to their tasks.\n• Prepare and analyze financial reports and contractual documents ahead of internal renewal meetings to facilitate informed discussions.\n• Engage directly with clients to understand their goals and desired outcomes for contract renewals, ensuring alignment with business objectives and customer expectations.\n• Negotiating contract terms, pricing, and other details to achieve favorable outcomes for both the company and the customer, which will maintain and increase revenue through effective contract negotiations\n• Partner with SAMs, AEs, Technical Account Managers (TAMs) and the Finance team to represent the best interest of NiCE and revenue retention goals\n• Partner with the finance team to ensure healthy price points\n• Extending contracts for multiple years\n• Become intimately familiar with customer contracts and NiCE billing methods\n• Maintain working knowledge of competitors and what strategy NiCE should develop for counter offers and retaining the customer.\n• Maintain working knowledge of NiCE products/services\n• Partner with TAMs, SAMs, and AEs to ensure consistent messaging to the customer\n• Measure success via tracking of client retention and revenue growth with multiple sources such as Salesforce and Excel.\n• Communicate effectively and professionally with internal and external stakeholders.\n• Investigate areas of risk and prepare course of action/recommendations to minimize risk\n• Create and prepare contract documents, presentations, emails, and spreadsheets to support contract management activities

Maintenance Sales Manager, CX

• The Sales Executive will be responsible for establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances. Drive NICE Actimize's response to customers’ critical business problems; improve NICE Actimize’s position for current proposals while enhancing long-term relationships.\n• How will you make an impact? \n• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.\n• Coordinate and lead all sales activities to achieve business goals.\n• Ensure the proposed sales and solutions capitalize on NICE Actimize strengths and can be implemented successfully.\n• Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.\n• Develop and maintain high-level relations with ‘C’levels\n• Create and maintain a high-level presence and a network of relationships to facilitate sales. Initiate, support, develop and monitor purchasing agreements between NICE Actimize and the customer.\n• You will have an advantage if you also have: Experience selling Fraud, Anti-Money Laundering, or Brokerage Compliance Solutions a plus.

• As a Scripting Technical Account Manager, you will craft natural, helpful, and action-oriented SMS conversations using our proprietary AI scripting platform. Your work will directly shape how our customers interact with AI agents that represent their brand and voice across industries such as lending, real estate, insurance, and home services.
• You’ll play a critical role in defining and maintaining the tone, flow, and personality of AI-powered conversations, ensuring they drive engagement, qualify leads, and deliver value to end users.
• You’ll collaborate closely with Engineering, Concierge Operations, Customer Success, Account Management, and customers to continuously optimize, test, and refine scripted content.
• This role is ideal for someone who thrives at the intersection of UX writing, behavioral design, and AI-driven communication—and is passionate about building intuitive, human-like messaging experiences at scale.
• How will you make an impact?
• Design and script intelligent, courteous, and efficient SMS conversations that drive measurable customer outcomes (e.g., booking appointments, qualifying leads).
• Use our internal scripting tool to build, edit, and optimize conversation flows for specific verticals and customer use cases.
• Partner with Customer Success Managers and customers to understand goals and tailor scripts accordingly—ensuring tone, style, and outcomes align with customer needs.
• Collaborate with client teams—including executives, marketing, sales, and engineering—to align conversation strategies with business goals and brand voice.
• Optimize flows based on success metrics (e.g., conversion rates, drop-off points).
• Translate customer, concierge, and CSM feedback into clear script changes that improve the user experience.
• Assist in training internal teams on how to navigate, edit, and understand conversation design decisions.
• Build and maintain a scalable, categorized library of script templates and reusable conversation modules for each supported industry.
• Champion conversation design best practices internally, including tone guidelines, personalization techniques, and ethical considerations.
• Collaborate cross-functionally with Engineering on scripting system improvements and experience optimization.
• Conduct pre- and post-launch QA to ensure flows are logical, on-brand, and error-free—spotting broken logic, dead ends, and optimization opportunities.
• Use metrics such as response rates, drop-off points, and conversion data to guide ongoing iteration and improvement of conversation flows.
• Edit or configure campaign scripts in JSON as needed for deployment.
• Have you got what it takes?
• (The requirements above enumerate the expectations for this role.)

Technical Account Manager, Scripting, CX

• Role: Solution Engineer - GSI will lead the functional and technical sales process with a coordinated focus on solutions development across NiCE’s portfolio through discovery and requirements gathering, validation and demonstration.
• The Solution Engineer must be able to articulate NiCE solutions’ value and position NiCE’s products to both business and technical users.
• Working with our GSI partners, this role will also lead product training, product update sharing, Demo BU health and configuration support, and act as a liaison to advocate the GSI’s needs to internal NiCE stakeholders.
• Deliver demonstrations that align the NiCE portfolio with the customer’s business challenges.
• Identify all functional and technical challenges of assigned accounts.
• Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs.
• Influence and educate clients that NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value.
• Lead in all technical aspects of the sales process.
• Assist with the definition and execution of successful proof of concepts (POC), where appropriate.
• Actively contribute to a team approach with account executives and overlay teams.
• Able to promptly respond to functional and technical elements of RFIs/RFPs.
• Provide Product Training and Product update information to our GSI Partners.
• Review our Partner’s Demo BU’s and help configure and make recommendations to improve their demo capabilities.
• Champion our GSI Partner’s perspectives and needs with internal NiCE Stakeholders.