NICE

Technical Account Manager, Integrations, CX

NICE

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

CloudERPGraphQLSOAP

About the role

  • Design, configure, and maintain integrations across internal systems, client platforms, and third-party applications.
  • Develop and manage automation workflows using tools such as Zapier, Pipedream, or similar platforms.
  • Work with RESTful APIs and webhooks to connect applications and ensure accurate data synchronization.
  • Troubleshoot integration issues, identify root causes, and implement timely resolutions.
  • Collaborate with product, engineering, and client success teams to gather requirements and deliver effective integration solutions.
  • Document integration processes, technical specifications, and support materials for internal and client use.
  • Ensure integration solutions are reliable and compliant with company standards.
  • Monitor and optimize existing integrations to improve performance and reduce manual effort.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent practical experience.
  • Proven experience with integration platforms (e.g., Zapier, Pipedream, Workato, Make/Integromat, etc.).
  • Strong knowledge of APIs (REST, SOAP, GraphQL), JSON, and XML.
  • Hands-on experience with webhooks and API authentication methods (OAuth, API keys, etc.).
  • Familiarity with SaaS platforms such as CRM, ERP, and marketing automation tools.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication skills with the ability to work effectively across teams and with clients.
  • Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.