Technical Account Manager
Ambient Security
CloudLinuxSwitching
Technical Account Manager, Integrations, CX
NICE
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
CloudERPGraphQLSOAP
About the role
- Design, configure, and maintain integrations across internal systems, client platforms, and third-party applications.
- Develop and manage automation workflows using tools such as Zapier, Pipedream, or similar platforms.
- Work with RESTful APIs and webhooks to connect applications and ensure accurate data synchronization.
- Troubleshoot integration issues, identify root causes, and implement timely resolutions.
- Collaborate with product, engineering, and client success teams to gather requirements and deliver effective integration solutions.
- Document integration processes, technical specifications, and support materials for internal and client use.
- Ensure integration solutions are reliable and compliant with company standards.
- Monitor and optimize existing integrations to improve performance and reduce manual effort.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field, or equivalent practical experience.
- Proven experience with integration platforms (e.g., Zapier, Pipedream, Workato, Make/Integromat, etc.).
- Strong knowledge of APIs (REST, SOAP, GraphQL), JSON, and XML.
- Hands-on experience with webhooks and API authentication methods (OAuth, API keys, etc.).
- Familiarity with SaaS platforms such as CRM, ERP, and marketing automation tools.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills with the ability to work effectively across teams and with clients.
- Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.
