NICE

Senior Business Consultant

NICE

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

Tech Stack

Cloud

About the role

  • Own customers’ business case to drive increased adoption and bottom-line ROI value
  • Provide best practice guidance for optimizing business processes
  • Design change strategies across people, process & technology
  • Serve as a consulting program leader and own business cases
  • Build long-term relationships with customers and provide assurance of value realization

Requirements

  • Strong mix of consulting and operations experience
  • Proven ability to influence cross-functional teams
  • Experience in managing strategic advisory engagements
  • Strong understanding of Contact Center/CCaaS Analytics
  • Technical savvy and subject matter expertise
Benefits
  • Join an ever-growing, market disrupting, global company
  • Work in a fast-paced, collaborative, and creative environment
  • Endless internal career opportunities across multiple roles, disciplines, domains, and locations
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CCaaS Analyticsbusiness process optimizationchange managementstrategic advisoryconsulting
Soft Skills
influencingrelationship buildingleadershipcommunicationconsulting