NICE

Account Executive

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.
• Coordinate and lead all sales activities to achieve business goals.
• Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths and can be implemented successfully.
• Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.
• Develop and maintain high-level relations with ‘C’ levels.
• Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer.

Strategic Account Executive – Supply Chain/Logistics

Financial Crime

• Assisting with the collection, review, and organisation of KYC/AML documentation.
• Maintaining accurate and up-to-date records in line with regulatory requirements.
• Supporting the remediation of client files and ensuring completeness of documentation.
• Liaising with internal stakeholders to gather missing information or clarify discrepancies.
• Tracking progress, logging outstanding items, and escalating issues where necessary.
• Ensuring consistency and accuracy across all administrative outputs and documentation.
• Supporting additional administrative tasks related to the wider compliance project.

KYC Administrator – Mid Shift

Artificial Intelligence

• Act as the Healthcare Provider SME
• Serve as the primary Healthcare Provider subject matter expert within the AI Adoption COE
• Bring deep understanding of provider operations, patient access, service workflows, and operating models into internal and customer-facing conversations
• Help internal teams speak credibly to healthcare provider priorities, service challenges, and transformation opportunities
• Identify high-value opportunities for AI across provider service environments, including patient access, appointment scheduling, referral management, authorizations, billing inquiries, care navigation, nurse triage support, and digital self-service
• Advise on where AI can automate workflows, augment staff, reduce friction, and improve patient experience
• Connect NiCE AI capabilities to business goals, operational KPIs, and service improvement opportunities
• Help customers and internal teams understand practical considerations for AI adoption in highly sensitive and regulated patient environments
• Participate in executive briefings, workshops, QBRs, and strategic account conversations as an industry advisor
• Support account planning and adoption conversations with industry-specific insight and executive-ready recommendations
• Help shape practical, high-impact AI narratives for healthcare provider customers
• Educate consultants, leaders, and cross-functional teams on provider trends, patient service models, AI opportunities, and operational realities
• Contribute to industry playbooks, messaging, point of view content, and best practices
• Surface recurring customer needs, market shifts, and industry opportunities to product, strategy, and adoption leaders
• Success in this role will be measured by improved industry credibility in healthcare provider customer engagements, stronger alignment between NiCE AI solutions and healthcare provider priorities, higher quality industry-specific adoption strategies, use case recommendations, and executive narratives, increased internal readiness and fluency in healthcare provider and AI-related conversations, meaningful contribution to customer outcomes, workflow improvement, and AI value realization.

Principal AI Consultant, Healthcare Services

Financial Planning and Analysis

• Serve as the primary Financial Services subject matter expert within the AI Adoption COE
• Bring deep understanding of Financial Services operations, customer journeys, business processes, and operating models into internal and customer-facing conversations
• Help internal teams speak credibly to Financial Services priorities, service challenges, and transformation opportunities
• Identify high-value opportunities for AI across Financial Services service environments, including account servicing, lending, collections, fraud-related servicing, claims, policyholder support, and digital self-service
• Advise on where AI can automate workflows, augment employees, reduce friction, and improve customer experience
• Connect NiCE AI capabilities to business goals, contact center KPIs, and operational improvement opportunities
• Participate in executive briefings, workshops, QBRs, and strategic account conversations as an industry advisor
• Support account planning and adoption conversations with industry-specific insight and executive-ready recommendations
• Help shape practical, high-impact AI narratives for Financial Services customers
• Educate consultants, leaders, and cross-functional teams on Financial Services trends, service models, AI opportunities, and operational realities
• Contribute to industry playbooks, messaging, point of view content, and best practices
• Surface recurring customer needs, market shifts, and industry opportunities to product, strategy, and adoption leaders.

Principal AI Consultant, Financial Services – AI COE

• Serve as the primary Insurance Services subject matter expert within the AI Adoption COE
• Bring deep understanding of insurance service operations, policyholder journeys, claims support processes, and operating models into internal and customer-facing conversations
• Help internal teams speak credibly to insurance priorities, service challenges, and digital transformation opportunities
• Identify high-value opportunities for AI across insurance service environments, including claims servicing, policy servicing, billing and payments, policy changes, underwriting support, FNOL (First Notice of Loss), and digital self-service
• Advise on where AI can automate workflows, augment agents, reduce service friction, and improve policyholder experience
• Connect NiCE AI capabilities to business goals, operational KPIs, and service improvement opportunities
• Help customers and internal teams understand practical considerations for AI adoption in regulated and trust-sensitive environments
• Participate in executive briefings, workshops, QBRs, and strategic account conversations as an industry advisor
• Support account planning and adoption conversations with industry-specific insight and executive-ready recommendations
• Help shape practical, high-impact AI narratives for insurance customers
• Educate consultants, leaders, and cross-functional teams on insurance trends, customer service models, AI opportunities, and operational realities
• Contribute to industry playbooks, messaging, point of view content, and best practices
• Surface recurring customer needs, market shifts, and industry opportunities to product, strategy, and adoption leaders.

Principal AI Consultant, Insurance Services

Sales Engineer

• Support strategic opportunities across the WEST region (Spain as primary, plus Italy and Portugal).
• Partnering with the sales team to plan, prepare and execute on strategic deals within the sales cycle.
• Participating in discovery calls and technical deep dives.
• Creating and delivering powerful presentations and customized product demonstrations
• Design and recommend solutions that meet customer specific needs and business requirements, highlighting the benefits, capabilities and value proposition of NiCE Cognigy.
• Discover and analyze customer requirements, understand their pain points, and provide recommendations on how NiCE Cognigy can address these needs.
• Collaborating with relevant stakeholders to communicate customer requirements and further enhancements.
• Provide technical support to the sales team before and during the sales process, answering technical questions, demonstrating NiCE Cognigy to potential customers, and providing product information.
• Stay up-to-date on the competitive landscape and perform technical comparisons between the company's software and other conversational AI products on the market.
• Provide internal training to other teams across the company

Senior Sales Engineer, AI

• Leads the global strategy for modernizing the Partner Relationship Management (PRM) ecosystem, ensuring systems align with partner needs and future business requirements.
• Drives the development and deployment of AI‑enabled partner transformation initiatives that improve partner experience, automation, insights, and efficiency.
• Oversees the full lifecycle of partner systems innovation including requirements gathering, solution design, implementation, optimization, and long‑term roadmap planning.
• Collaborates with Product, Engineering, Data, and Partner Operations teams to ensure partner systems are integrated, scalable, and aligned with organizational strategy.
• Identifies system gaps, inefficiencies, and opportunities to enhance workflows, data quality, partner engagement, and overall system usability.
• Evaluates new technologies, tools, and AI solutions to enhance partner management capabilities and support digital transformation.
• Translates partner and business requirements into detailed system functionality needs, ensuring high‑quality solution delivery.
• Provides ongoing insights and recommendations based on partner feedback, system analytics, and market trends to drive continuous improvement.
• Partners with readiness and enablement teams to ensure partners understand how to effectively use system tools and features.

AI & Partner Systems Strategy Manager

Sales

• Develop, refine, and deploy sales strategy and processes.
• Forecast and present sales data to VP and C-suite.
• Coach account executives on effectively analyzing clients’ business needs to position NiCE.
• Work cross-functionally and lead the sales, presales, engineering and support efforts for the account to achieve business goals.
• Develop and maintain high-level relationships with VP, CIO and CEO levels.
• Attends tradeshows.
• Build trust and rapport with current and potential customers.
• Regularly closes deals and builds future pipeline within or exceeding goals.
• Completes all NiCE paperwork timely - expense reports, sales call logs, etc.
• Travel required 50%.

Senior Sales Director – SLED Central

Solutions Engineer

• Partner with business stakeholders to map current workflows, identify ROI-backed opportunities (reduced effort, improved employee experience, measurable efficiency gains), and define future-state AI-enabled processes.
• Design, build, and iterate on AI solutions and automations in n8n, Copilot Studio, and other AI/automation tools; create reliable agents and assistants that remove manual work.
• Understand and work within NiCE internal processes and systems (e.g., CRMs, knowledge bases, ticketing/support tools, and operational platforms) to ensure solutions fit real-world constraints.
• Collaborate with IT and Developers when needed to overcome technical obstacles, integrate securely with enterprise systems, and scale solutions.
• Enable and upskill internal support teams to use AI effectively—through reusable patterns, playbooks, coaching, and hands-on problem solving.
• Maintain expertise in modern AI approaches and apply them pragmatically to internal operations, including LLMs, RAG, GPT-based assistants, Copilot ecosystems, MCP servers, APIs, JSON, and light scripting. Use AI tools to debug and resolve workflow or code errors.

Senior Solutions Architect – AI Automation, Augmentation

Consultant

• Provides best practice guidance to optimize business processes
• Designs change strategy across people, process & technology
• Serves as lead consulting program leader
• Builds long-term relationships with customers
• Organizes and guides application and domain business consultants
• Identifies opportunities for additional engagements

Principal Portfolio Business Consultant

• Represent NiCE Cognigy, create awareness, generate new ARR
• Achieve ARR & ACV booking targets
• Close deals via direct & partner ecosystem
• Build and maintain a qualified pipeline
• Close large enterprise deals
• Run full sales cycles from account planning to close
• Coordinate responses to RFPs/RFIs
• Represent Cognigy at trade fairs and industry events.

Account Executive, Enterprise AI

• Represent NiCE Cognigy, create awareness, generate new ARR
• Achieve ARR & ACV booking targets
• Close deals via direct & partner ecosystem
• Build and maintain a qualified pipeline
• Close large enterprise deals
• Run full sales cycles from account planning to close
• Coordinate responses to RFPs/RFIs
• Represent Cognigy at trade fairs and industry events

Account Executive, Strategic

Marketing

• Drive regional demand generation, pipeline growth, and revenue through high-impact field marketing programs
• Own end-to-end execution of field programs — from industry events and executive engagements to integrated campaigns
• Partner closely with sales leadership on territory plans, account engagement, and pipeline acceleration
• Plan and execute integrated programs including events, roadshows, executive roundtables, webinars, and account-based initiatives
• Manage end-to-end program execution: planning, budgeting, logistics, promotion, execution, and follow-up
• Drive demand generation through targeted campaigns and high-impact experiences
• Collaborate with partner marketing on joint events and co-marketing initiatives
• Work cross-functionally with digital, content, and product marketing to ensure aligned messaging and execution
• Analyze program performance and pipeline impact; report on ROI and optimize accordingly
• Manage budgets and external vendors to maximize program effectiveness

Senior Field Marketing Manager

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.
• Coordinate and lead all sales activities to achieve business goals.
• Ensure the proposed sales and solutions capitalize on NICE CxOne's strengths and can be implemented successfully.
• Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances.
• Develop and maintain high-level relations with ‘C’levels.
• Initiate, support, develop, and monitor purchasing agreements between NICE CxOne and the customer.

SLED Account Executive

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements.
• Coordinate and lead all sales activities to achieve business goals.
• Ensure the proposed sales and solutions capitalize on NiCE CXone Mpower's strengths.
• Establishing new strategic relationships while maintaining existing ones.
• Develop and maintain high-level relations with ‘C’ levels.
• Initiate, support, develop and monitor purchasing agreements between NiCE CXone Mpower and the customer.