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NICE

Solutions Architect

NICE

Solutions Architect at NICE delivering customer training and configuration for CXOne products. Responsible for customer engagement and achieving business outcomes in technical and consultative capacities.

Posted 7/22/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in CXOne Agent products and contact center methodologies, providing tailored training and consultative support to drive customer success and ROI. Proficient in managing customer engagements and leveraging Salesforce to meet service level agreements.

Highest-signal resume keywords
CXOne Agent ProductsCustomer EngagementQuality ManagementSalesforceConsulting Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical ConfigurationBest Practice GuidanceCustomized TrainingQuality AnalysisContact Center Methodologies
Soft Skills
Public SpeakingConsultative SkillsStrategic Alignment
Industry Keywords
Customer Support OperationsCall Center EnvironmentBusiness OutcomesROI

About the role

Key responsibilities & impact
  • Provide technical configuration, best practice guidance and customized training to customers for the CXOne Agent products
  • Assist customers to achieve desired business outcomes and ROI for implemented products
  • Engage internal product management organizations as necessary to ensure customer requirements are prioritized and incorporated into product roadmaps
  • Maintain expertise and currency in industry leading contact center methodologies, processes, and technologies surrounding the use of Agent products
  • Serve in a consultative capacity with the CXone project team, driving a successful customer/partner engagement lifecycle, ensuring appropriate internal resources are engaged as needed
  • Manage assigned case load in Salesforce to ensure customer SLAs are satisfied

Requirements

What you’ll need
  • BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required
  • 8+ years of customer engagement and industry experience beyond education requirements above
  • 1-3 years of experience in Contact/Call Centers or Technical & Customer Support operations
  • 3-5+ years of experience with Quality Management/Analysis in a call center environment.
  • Professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker
  • Strong consulting skill set to uncover, strategize, and align client goals and objectives with a product solution

Benefits

Comp & perks
  • Competitive salary
  • Flexible working hours
  • Professional development opportunities
  • Home office setup allowance
  • Global team events