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NICE

Product Pre-Sales Engineer, CX

NICE

Product Pre-Sales Engineer working with high-growth accounts at NiCE. Collaborate with sales and engineering to drive customer engagement and enhance self-service experiences.

Posted 7/13/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in Customer Service Automation solutions, with a strong focus on AI-Driven Intelligent Virtual Agents, Analytics, and Digital Engagement. Proven ability to engage with stakeholders and enhance customer self-service experiences across voice and digital channels.

Highest-signal resume keywords
Customer Service Automation SolutionsAI-Driven Intelligent Virtual AgentsAnalytics SolutionsWeb Programming SkillsContact Center Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Solutions EngineeringSolution ArchitectureData ManagementChatbot SolutionsAutomation SolutionsConversational AIEnterprise SaaS ApplicationsHTMLJavaScriptCSS
Soft Skills
Interpersonal SkillsPresentation SkillsProject ManagementProblem SolvingMulti-Tasking
Tools & Technologies
Knowledge ManagementAsynchronous MessagingAPIsIntegrationsBrowser Developer Tools
Certifications & Qualifications
Bachelor's Degree in Technology FieldMBA Preferred
Industry Keywords
CCaaSDigital Self-Service SolutionsTelephonyCloud PlatformsCustomer Engagement

Tech Stack

Tools & technologies
CloudJavaScript

About the role

Key responsibilities & impact
  • You will obsess over enabling our customers to create solutions working backwards from our customers’ business challenges.
  • You will define technical solution strategies that fit their strategic objectives using NiCE’s Customer Service Automation portfolio focused on AI Driven Intelligent Virtual Agents, Knowledge Management, Analytics, Models, Intelligent Routing and Digital Engagement solutions.
  • You will interface with sales, engineering, and product stakeholders to incubate and jointly build highly innovative and forward-thinking solutions.
  • You should have a multi-faceted background to succeed in this position including an understanding of the CCaaS space emphasizing our analytic and digital self-service solutions powered by AI.
  • This is a technical sales position and requires a solid technical background of omnichannel virtual agents, customer & agent self-service solutions, analytics, and web programming skills.
  • As part of this role, you’ll be one of the Digital & Analytics domain experts at NiCE. Your job will be to become a trusted advisor to both business leaders and IT executives.
  • Your primary function is to augment and enhance the customer self-service experience in voice and digital channels for new and existing NiCE customers.
  • You will help support our Sales team by utilizing your deep product knowledge and technical expertise to demonstrate how companies can use and deploy our customer service automation solutions, realize business value, and deliver exceptional results.

Requirements

What you’ll need
  • Bachelor's degree in a related technology field. MBA Preferred.
  • At least 7+ years of experience in hands-on practical technical experience in (solutions engineering, solution/ sales architecture, and/or data) that was engaged in planning, executing, and managing of complex software sales.
  • 7+ years of consulting or customer engagement experience
  • 5+ years of contact center experience
  • Successful track record in best-of-class solutions with a portfolio of strong work examples
  • Analytically minded with strong interpersonal, presentation, project management, problem solving, and communication skills
  • Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines between multiple technologies and tools across various clients
  • Knowledge of chatbot, automation, and/or conversational AI solutions.
  • Familiarity with knowledge management, asynchronous messaging, and analytics solutions
  • Experience with Enterprise SaaS applications, architecture, APIs and integrations
  • Understanding of web technologies including HTML, JavaScript, CSS, DOM, browser developer tools, etc.
  • Ability to manage deliverables across multiple projects and meet tight deadlines.
  • Build internal relationships within CX sales and other areas to evangelize the Customer Service Automation solutions.
  • Maintain knowledge of modern technologies across AI, Digital, Analytics, Telephony and Cloud platforms.

Benefits

Comp & perks
  • Health insurance
  • Professional development opportunities