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NICE

Lead Client Services Project Manager, CX

NICE

Lead Client Services Project Manager responsible for project delivery and customer satisfaction at NICE. Driving solutions, managing diverse teams, and ensuring high service quality.

Posted 7/22/2026full-timeRemote • 🇨🇦 CanadaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Project Management practices, including Scope, Time, Cost, and Quality Management, while ensuring high levels of customer satisfaction and effective communication with stakeholders. Proficient in managing geographically diverse teams and developing proactive solutions to project risks and issues.

Highest-signal resume keywords
Project ManagementRevenue ForecastingCustomer ServicePMP CertificationCall Center Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Scope ManagementTime ManagementCost ManagementQuality ManagementRisk ManagementIssue ManagementProcurement ManagementProject PlanningProject ExecutionProfessional Services Delivery
Soft Skills
Leadership AbilitiesCommunication SkillsTeam BuildingProblem SolvingCustomer Relationship Management
Tools & Technologies
NICE Project Management MethodologyTeamLine
Certifications & Qualifications
PMP Certification
Industry Keywords
IT Professional ServicesCall Center OperationsClient ServiceStakeholder Management

Tech Stack

Tools & technologies
PMP

About the role

Key responsibilities & impact
  • Drive timely project execution and closure for invoicing and revenue recognition per the revenue forecast.
  • Ensure implementation of projects per client requirements. Create and facilitate Project/Program Steering Meetings as required.
  • Responsible for the delivery and management of all project scope with a focus on ensuring high levels of customer satisfaction.
  • Responsible for End-to-end management of Projects or Program(s) including:
  • Project or Program definition, estimation, and planning, potentially including Projects managed by other Project Managers
  • Scope Management
  • Time Management
  • Cost Management
  • Quality Management
  • Human Resource/ Personnel Management – including geographically diverse teams
  • Communications Management
  • Risk & Issue Management
  • Procurement/Subcontractor Management
  • Revenue Forecasting
  • Customer and NICE Stakeholder Management
  • Effective adoption of NICE project management methodology, processes, tools, techniques, and templates as required.
  • Develop, manage, and maintain detailed project plans and schedule throughout the project life-cycle, assuming complete ownership of all aspects of the solution delivery.
  • Team building and team motivation to achieve Project or Program objectives.
  • Act as a single point of contact and trusted advisor for assigned customers and build effective working relationships with key customer stakeholders resulting in strong CSAT at the project and relationship levels.
  • Develop proactive and creative solutions to Risks and Issues, provide visibility to key stakeholders and escalate as required.
  • Contribute to team efforts to continually improve services delivery methodology and tools including TeamLine.
  • Be able to identify opportunities and partner with Services Sales cultivate opportunities to sell services within the portfolio of accounts.

Requirements

What you’ll need
  • Strong knowledge about client service. Experience in an IT Professional Services organization is preferred.
  • Experience in PMI Standards and approach. PMP certification is preferred but not a requirement.
  • Experience in Call Center Operations and related Products/Software is preferred but not a requirement.
  • Good management and leadership abilities
  • Excellent communication and presentation skills
  • Ability to grasp the requirements of clients and ensure they are addressed through the project execution.
  • Strong knowledge of Project Management practices and Professional Services delivery
  • Ability to review project risk factors and suggest alternative solutions.
  • In-depth project management and technical experience.
  • Ability to identify when customer need translates into opportunity for selling additional services.

Benefits

Comp & perks
  • Collaborative team environment
  • Opportunity for professional development
  • Health insurance
  • Remote working arrangements