Front-End Developer, Marketing
TD
CloudJavaScript
Senior Product Pre-Sales Engineer
NICE
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
CloudJavaScript
About the role
- Contribute to presale function success for NICE’s Customer Service Automation portfolio focused on AI-driven Intelligent Virtual Agents, Knowledge Management, Analytics, Models, Intelligent Routing and Digital Engagement solutions
- Define technical solution strategies that align with customer strategic objectives
- Interface with sales, engineering, and product stakeholders to incubate and build innovative solutions
- Augment and enhance customer self-service experience in voice and digital channels for new and existing customers
- Prepare and deliver demonstrations of NICE’s Customer Service Automation solutions focusing on conversational AI, knowledge management, messaging channels and analytics
- Evaluate, understand, and document prospect infrastructure including CCaaS, Automation, Messaging, and Knowledge solutions
- Lead and participate in discovery calls to identify areas of opportunity for NICE solutions
- Partner closely with Sales, engineering, product, and design teams to support sales efforts and respond to RFIs/RFPs
- Act as a trusted advisor to business leaders and IT executives and tell compelling technology-grounded stories
Requirements
- Bachelor's degree in a related technology field (MBA Preferred)
- At least 7+ years of hands-on practical technical experience in solutions engineering, solution/sales architecture, and/or data engaged in planning, executing, and managing complex software sales
- 7+ years of consulting or customer engagement experience
- 5+ years of contact center experience
- Successful track record in best-of-class solutions with a portfolio of strong work examples
- Analytically minded with strong interpersonal, presentation, project management, problem solving, and communication skills
- Strong multi-tasking skills with the ability to adapt to shifting priorities, demands, and timelines
- Knowledge of chatbot, automation, and/or conversational AI solutions
- Familiarity with knowledge management, asynchronous messaging, and analytics solutions
- Experience with Enterprise SaaS applications, architecture, APIs and integrations
- Understanding of web technologies including HTML, JavaScript, CSS, DOM, browser developer tools
- Ability to manage deliverables across multiple projects and meet tight deadlines
- Build internal relationships within CX sales and other areas to evangelize the Customer Service Automation solutions
- Maintain knowledge of modern technologies across AI, Digital, Analytics, Telephony and Cloud platforms
