Pre Sales Consultant
Service Express
Senior Pre-Sales Engineer – IT & DEX Solutions
TeamViewer
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
CloudITSM
About the role
- Become a subject matter expert on TeamViewer’s IT and DEX product portfolio.
- Deliver engaging product demonstrations, workshops, and webinars tailored to customer pain points.
- Articulate the technical and business value of our solutions to both technical and non-technical audiences.
- Conduct detailed discovery sessions to understand customer challenges and objectives.
- Design and propose customized solutions that align with customer needs and leverage TeamViewer’s capabilities.
- Develop solution proposals, statements of work (SOWs), and technical documentation.
- Lead POV/POC and pilot engagements to validate solution effectiveness in customer environments.
- Provide hands-on technical guidance and support throughout the validation process.
- Analyze results and deliver actionable recommendations.
- Partner with sales teams throughout the sales cycle, providing technical expertise and support.
- Respond to RFx documents with accurate and compelling technical responses.
- Collaborate with Product Management, Engineering, and Customer Success to ensure customer satisfaction and continuous improvement.
- Stay current on industry trends, competitive offerings, and emerging technologies.
- Provide feedback to internal teams to influence product roadmap and innovation.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field (or equivalent experience).
- 5+ years in technical pre-sales, solutions engineering, or enterprise IT consulting.
- Deep understanding of enterprise IT environments, including endpoint management, remote connectivity, and DEX platforms.
- Experience with SaaS applications such as RMM, ITSM, Asset Management, and Observability tools.
- Hands-on experience with APIs, scripting, virtualization, cloud computing, and security protocols.
- Proven ability to engage with C-level stakeholders and translate complex technical concepts into business value.
- Strong presentation, communication, and documentation skills.
- Willingness to travel up to 30% of the time.
- Exceptional interpersonal skills – you excel at building trust and rapport with stakeholders at all levels, from IT professionals to C-level executives. You’re confident presenting complex solutions in a clear, compelling way.
- Strong technical acumen – you have deep knowledge of enterprise systems management, modern device management, and end-user computing. You understand the challenges of large, complex IT environments and can speak the language of enterprise IT fluently.
- Collaborative mindset with independent drive – you thrive both as a self-starter and as a team player. You know how to work effectively with sales professionals and cross-functional teams to achieve shared goals.
- Professional presence and attention to detail – you bring a polished, reliable approach to every customer interaction, ensuring high-quality outcomes and experiences.
- Excellent communication skills – your verbal, written, and presentation abilities are top-tier, enabling you to clearly convey technical concepts and business value to diverse audiences.
Benefits
- Competitive compensation including stock-based options
- Flexible PTO and paid holidays
- 401(k) with employer matching
- Comprehensive Health insurance package including 100% employer-paid medical coverage
- Up to 12 weeks of Parental Leave
- Basic Life Insurance, Short-Term & Long-Term Disability, 100% employer-paid
- Quarterly teambuilding events, leadership luncheons, and companywide “All Hands” meetings
- Open door policy and business casual dress code
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
solution engineeringtechnical documentationAPIsscriptingvirtualizationcloud computingsecurity protocolsendpoint managementremote connectivitySaaS applications
Soft skills
presentation skillscommunication skillsinterpersonal skillscollaborative mindsetattention to detailability to engage with C-level stakeholdersability to translate technical conceptsself-starterteam playercustomer interaction
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in Information Systems
