NICE

Senior Professional Services Engineer

NICE

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Senior

Tech Stack

AWSAzureCitrixCloudMS SQL ServerSQLVMware

About the role

  • Installation and integration of NICE software solutions remotely, while following defined methodology, processes, system requirements, and customer specific needs.
  • Work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center.
  • Ensure that all components of the technical architecture are properly integrated and implemented.
  • Communicate and reconcile any design flaws found during the delivery of NICE Solutions.
  • Assist customers and their vendors with configuration requirements for all NICE Integration points in their environment.
  • Provide technical expertise of the entire NICE product suite, implementation methodology, and/or related technology.
  • Conduct systems testing for performance and reliability.
  • Report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management; as appropriate.
  • Provide basic application overview, technical support, and technical quality control throughout all stages of the project.
  • Effectively manage time, maintain regular communication, and updates to both customer and management.
  • Flexibility towards after hours and weekend activities.
  • Document and add lesson learned and resolutions to the NiCE Knowledge Base
  • Communicate with R&D/product support about customer technical feedback on implementation of product related enhancements and fixes.

Requirements

  • Minimum 2 years’ experience with Product implementation & integration.
  • Excellent English verbal and writing communication skills
  • Microsoft SQL Server Installation and Configuration
  • Microsoft Security – Active Directory, Security Policies, Hardening, Encryption
  • Maintenance – Backups and Recovery, Security
  • Network Principles – 7 Layer OSI Model, TCP, UDP
  • Microsoft Windows Server Installation and Configuration – IIS
  • Network Devices – NICs, Switches, Routers
  • Troubleshooting – Sniffers and various other Network Testing and Analysis tools
  • Scripting – Basic Query and Update knowledge
  • Well versed with Customer engagement.
  • Understanding Project Delivery working model & terms.
  • Excellent communication and problem-solving skills
  • Team Player – Proven ability to work in a team environment
  • Ability to communicate with multi-cultural teams in other countries
  • Able to learn and adapt a new technology independently and fast.
  • Able to work in dynamic environments.
  • Works methodologically and follows process
  • Experience with Networking and IP/SIP communication analysis, strong telephony background, knowledge in IP communication
  • Experience with Advanced Solutions – Recording/Telephony Integrations (PBX- Switch and ACD Vendors – Avaya, Cisco, MS Teams, and Amazon Connect), MDC , LDAP, SSO, ACD, DB migrations, Disaster Recovery or HA solutions. (preferred)
  • E. in Computer Science, Electrical Engineering, Information Technology, or related technical degree preferred.
  • CCNA and MCSE Certifications preferred
  • AWS, Azure, VMWare, and Citrix certifications and/or experience are a plus