Senior Forensic Engineer
The Vertex Companies LLC
Senior Professional Services Engineer
NICE
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Senior
Tech Stack
AWSAzureCitrixCloudMS SQL ServerSQLVMware
About the role
- Installation and integration of NICE software solutions remotely, while following defined methodology, processes, system requirements, and customer specific needs.
- Work directly with the implementation team to assist with any technical questions regarding the solution from kick-off of the project until handover of the delivered solution to our support center.
- Ensure that all components of the technical architecture are properly integrated and implemented.
- Communicate and reconcile any design flaws found during the delivery of NICE Solutions.
- Assist customers and their vendors with configuration requirements for all NICE Integration points in their environment.
- Provide technical expertise of the entire NICE product suite, implementation methodology, and/or related technology.
- Conduct systems testing for performance and reliability.
- Report issues found during implementation and engage support teams for assistance, as well as escalate to higher tiers and management; as appropriate.
- Provide basic application overview, technical support, and technical quality control throughout all stages of the project.
- Effectively manage time, maintain regular communication, and updates to both customer and management.
- Flexibility towards after hours and weekend activities.
- Document and add lesson learned and resolutions to the NiCE Knowledge Base
- Communicate with R&D/product support about customer technical feedback on implementation of product related enhancements and fixes.
Requirements
- Minimum 2 years’ experience with Product implementation & integration.
- Excellent English verbal and writing communication skills
- Microsoft SQL Server Installation and Configuration
- Microsoft Security – Active Directory, Security Policies, Hardening, Encryption
- Maintenance – Backups and Recovery, Security
- Network Principles – 7 Layer OSI Model, TCP, UDP
- Microsoft Windows Server Installation and Configuration – IIS
- Network Devices – NICs, Switches, Routers
- Troubleshooting – Sniffers and various other Network Testing and Analysis tools
- Scripting – Basic Query and Update knowledge
- Well versed with Customer engagement.
- Understanding Project Delivery working model & terms.
- Excellent communication and problem-solving skills
- Team Player – Proven ability to work in a team environment
- Ability to communicate with multi-cultural teams in other countries
- Able to learn and adapt a new technology independently and fast.
- Able to work in dynamic environments.
- Works methodologically and follows process
- Experience with Networking and IP/SIP communication analysis, strong telephony background, knowledge in IP communication
- Experience with Advanced Solutions – Recording/Telephony Integrations (PBX- Switch and ACD Vendors – Avaya, Cisco, MS Teams, and Amazon Connect), MDC , LDAP, SSO, ACD, DB migrations, Disaster Recovery or HA solutions. (preferred)
- E. in Computer Science, Electrical Engineering, Information Technology, or related technical degree preferred.
- CCNA and MCSE Certifications preferred
- AWS, Azure, VMWare, and Citrix certifications and/or experience are a plus
