Program Manager, Retail Communications
Arc'teryx Equipment
Cloud
Job Level
Senior
Tech Stack
CloudGo
About the role
- Manage, coordinate, and support AI product-related projects through regular status meetings, communications, and monitoring
- Work with various business stakeholders to define and document scope, requirements, timelines, expectations, and potential risks
- Create and manage project plans, timelines, risks, and status communication methods
- Drive creation of process-related documentation, including training documents, knowledge articles, project plans, etc.
- Serve as primary point of contact for business stakeholders, product owners, and the larger project team
- Multi-task multiple projects concurrently and ensure deadlines are met
- Communicate effectively and professionally with stakeholders and customers inside and outside of inContact
- Provide guidance and collaboration to Product teams preparing for new product introduction, pricing, end of life strategy and migration
- Identify process needs to support effective product rollouts and assist in updates and delivery to business
- Assist in business stakeholder management to ensure launch requirements are being met
- Follow the company Code of Ethics and inContact policies and procedures at all times
- Interact with product managers, support teams, marketing, release management, operations, and leaders across the business
Requirements
- Bachelor’s degree in Business Management, IT, or related field or equivalent work experience
- Experience with Gen AI project delivery
- 5-6 years’ experience in project management
- Excellent customer service and people skills
- Excellent problem-solving skills
- Expert using SharePoint, MS Office Suite, and MS Project/other cloud-based project tools
- Ability to meet deadlines
- Effective communicator with superior interpersonal skills
- Ability to manage multiple projects at a time
- Ability to work with and to interpret technical information to non-technical individuals
