Job Level
Junior
Tech Stack
AWSAzureCloud
About the role
- Role: Solution Engineer - GSI will lead the functional and technical sales process with a coordinated focus on solutions development across NiCE’s portfolio through discovery and requirements gathering, validation and demonstration.
- The Solution Engineer must be able to articulate NiCE solutions’ value and position NiCE’s products to both business and technical users.
- Working with our GSI partners, this role will also lead product training, product update sharing, Demo BU health and configuration support, and act as a liaison to advocate the GSI’s needs to internal NiCE stakeholders.
- Deliver demonstrations that align the NiCE portfolio with the customer’s business challenges.
- Identify all functional and technical challenges of assigned accounts.
- Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs.
- Influence and educate clients that NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value.
- Lead in all technical aspects of the sales process.
- Assist with the definition and execution of successful proof of concepts (POC), where appropriate.
- Actively contribute to a team approach with account executives and overlay teams.
- Able to promptly respond to functional and technical elements of RFIs/RFPs.
- Provide Product Training and Product update information to our GSI Partners.
- Review our Partner’s Demo BU’s and help configure and make recommendations to improve their demo capabilities.
- Champion our GSI Partner’s perspectives and needs with internal NiCE Stakeholders.
Requirements
- 7+ years of experience supporting multiple software products (portfolio sales) and services into sophisticated accounts
- 1+ years supporting Conversational AI and or Digital Transformation solutions into enterprise account
- Exceptional presentation and demo capabilities
- Experience customizing and building the storyboard for demos and POC
- Demonstrated success in achieving strategic deal wins
- Ability to manage multiple, complex sales opportunities simultaneously
- Ability to communicate from C-level executives down to Agent/Front Line level employees
- Experience/knowledge of CCaaS, CX, and Conversational AI solutions.
- Experience/knowledge selling a full suite of SaaS products.
- Certifications and knowledge of cloud technologies (AWS, Azure, Google)