NICE

Solution Engineer - GSI

NICE

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Junior

Tech Stack

AWSAzureCloud

About the role

  • Role: Solution Engineer - GSI will lead the functional and technical sales process with a coordinated focus on solutions development across NiCE’s portfolio through discovery and requirements gathering, validation and demonstration.
  • The Solution Engineer must be able to articulate NiCE solutions’ value and position NiCE’s products to both business and technical users.
  • Working with our GSI partners, this role will also lead product training, product update sharing, Demo BU health and configuration support, and act as a liaison to advocate the GSI’s needs to internal NiCE stakeholders.
  • Deliver demonstrations that align the NiCE portfolio with the customer’s business challenges.
  • Identify all functional and technical challenges of assigned accounts.
  • Manage and interpret customer requirements and use astute questioning skills to understand, anticipate and exceed customer needs.
  • Influence and educate clients that NiCE’s solution will best satisfy their needs in terms of ease of use, quality, benefit, and value.
  • Lead in all technical aspects of the sales process.
  • Assist with the definition and execution of successful proof of concepts (POC), where appropriate.
  • Actively contribute to a team approach with account executives and overlay teams.
  • Able to promptly respond to functional and technical elements of RFIs/RFPs.
  • Provide Product Training and Product update information to our GSI Partners.
  • Review our Partner’s Demo BU’s and help configure and make recommendations to improve their demo capabilities.
  • Champion our GSI Partner’s perspectives and needs with internal NiCE Stakeholders.

Requirements

  • 7+ years of experience supporting multiple software products (portfolio sales) and services into sophisticated accounts
  • 1+ years supporting Conversational AI and or Digital Transformation solutions into enterprise account
  • Exceptional presentation and demo capabilities
  • Experience customizing and building the storyboard for demos and POC
  • Demonstrated success in achieving strategic deal wins
  • Ability to manage multiple, complex sales opportunities simultaneously
  • Ability to communicate from C-level executives down to Agent/Front Line level employees
  • Experience/knowledge of CCaaS, CX, and Conversational AI solutions.
  • Experience/knowledge selling a full suite of SaaS products.
  • Certifications and knowledge of cloud technologies (AWS, Azure, Google)