Customer Support

• Primary driver of sales for NICE AI solutions, owning the entire sales process from targeting to close and ensuring adoption and expansion post-implementation.
• Manage entire sales process for NiCE AI solutions from targeting opportunities and engagement with decision makers through purchase order and implementation; coordinate engineering and support efforts.
• Uncover and drive sales opportunities; nurture and grow assigned products from early-stage rollout to maturity.
• Grow the ecosystem by selecting Business Partners to onboard, establishing growth action plans, and providing sales support.
• Engage with prospects to position solutions through strategic value-based selling, business case definition, ROI analysis, references, and analyst data.
• Contribute to pipeline generation activities; speak at conferences and webinars as a subject matter expert.
• Develop and maintain high-level relations with VP, CIO, and CEO levels.
• Provide accurate monthly forecasting.

Solutions Sales Executive, Customer Service Automation & AI

Customer Support

Senior Manager – Customer Services Major Initiatives

Senior Manager, Customer Services Model Office

Head of Customer Service Excellence – Operational Optimisation

Customer Support