NICE

Principal Technical Account Manager

NICE

full-time

Posted on:

Location: 🇺🇸 United States

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Job Level

Lead

Tech Stack

Cloud

About the role

  • Exemplify subject matter expertise in two or more technical areas
  • Exemplify expertise and maintain currency in telecommunications, contact center, and related technologies

Requirements

  • 10 years in a Technical/Service role in software, telecommunications or in customer service, call/contact center and/or service delivery
  • Demonstrated technical problem solving proficiency
  • Excellent analytical and advanced troubleshooting skills with end-users/customers
  • Excellent customer service and communication skills, both verbal and written
  • Extensive software, telecommunications and IP Telephony
  • Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter
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