Senior Manager, Solutions Engineering
PandaDoc
CloudPandas
Customer Success Manager, Premier
NICE
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Manage the entire client lifecycle from initial implementation to long-term relationship building
- Process renewals on time, including pricing in accordance with contractual requirements
- Identify upsell and cross-sell opportunities; close smaller transactions and engage account executives on larger opportunities
- Ensure high levels of customer satisfaction by assisting customers with product usage and escalating issues when needed
- Become the trusted advisor to assigned accounts and work in concert with Sales and Technical Support
- Maintain working knowledge of Actimize products, competitive product lines, differentiators, and industry trends
- Develop and present customized presentations quantifying product/service usage, benefits, achievements, opportunities, and next steps
- Provide client feedback to Actimize product management to drive product enhancement and development
- Collaborate with Implementation team to support smooth customer implementations and provide post turn-up feedback
- Measure success via tracking of client retention and revenue growth
- Follow company Code of Ethics and Actimize policies and procedures and communicate professionally with customers
Requirements
- 4+ years applicable experience in the CSM function
- Working technical knowledge of fighting financial crimes software/design/functionality
- Experience in managing the business aspects of mid-to-large size customers
- Demonstrated experience in a fast-paced environment and meeting customer time constraints
- Demonstrated experience working independently with little to no daily supervision
- Competency negotiating and upselling products and services offerings
- Bachelor’s Degree in Information Technologies or Business Administration or related field or equivalent work experience required
- Demonstrated sales proficiency, primarily to an installed base of customers (preferred)
- Experience/knowledge of AML or Fraud solutions (advantage)
