Customer Success Manager

• Manage the entire client lifecycle from initial implementation to long-term relationship building
• Process renewals on time, including pricing in accordance with contractual requirements
• Identify upsell and cross-sell opportunities; close smaller transactions and engage account executives on larger opportunities
• Ensure high levels of customer satisfaction by assisting customers with product usage and escalating issues when needed
• Become the trusted advisor to assigned accounts and work in concert with Sales and Technical Support
• Maintain working knowledge of Actimize products, competitive product lines, differentiators, and industry trends
• Develop and present customized presentations quantifying product/service usage, benefits, achievements, opportunities, and next steps
• Provide client feedback to Actimize product management to drive product enhancement and development
• Collaborate with Implementation team to support smooth customer implementations and provide post turn-up feedback
• Measure success via tracking of client retention and revenue growth
• Follow company Code of Ethics and Actimize policies and procedures and communicate professionally with customers

Customer Success Manager, Premier

Head of Customer Success

Senior Customer Success Manager

Customer Success Manager, Large & Enterprise

Customer Success Associate

Customer Success Associate