PandaDoc

Senior Manager, Solutions Engineering

PandaDoc

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Senior

Tech Stack

CloudPandas

About the role

  • Lead and mentor a diverse team of Solutions Engineers, setting clear goals and performance metrics to ensure successful customer outcomes
  • Develop and implement strategies to scale solutions engineering capabilities, including hiring, training, and professional development of the team
  • Collaborate with Sales, Product, and Engineering to ensure alignment between business needs and technical solutions
  • Transform the team of engineers to support revenue growth by building upon their communications, problem-solving, and technical skillset
  • Oversee the execution of complex pre-sales problems, integrations, and custom solutions for customers
  • Work hands-on with customers and the Solutions Engineering team to provide sponsorship and problem-solving on deals
  • Drive technical excellence within the Solutions Engineering team, ensuring team members are equipped with necessary skills and resources
  • Partner with the Sales team to provide technical expertise during the sales cycle, including technical discovery sessions, solution presentations, and demonstrations
  • Develop and maintain strong relationships with key stakeholders to ensure customer satisfaction and success
  • Establish and refine internal processes to improve efficiency, including documentation and knowledge sharing
  • Monitor industry trends, customer feedback, and competitor activities to inform product development and improve offerings
  • Provide regular reporting on team performance, customer success metrics, and other KPIs to senior leadership
  • Be an exceptional coach and leader - fostering collaboration, scalability, and providing a great place to work
  • Accountable for shaping how PandaDoc supports customers through technical expertise, integrations, and solutions; oversee a group of 7 solutions engineers across the US and EU

Requirements

  • 4+ years of experience in a technical leadership role, in a fast-paced, high-growth environment
  • Proven track record of leading and scaling high-performing technical teams, including managers and individual contributors
  • Strong technical background with experience in SaaS, document automation, or related fields
  • Excellent understanding of solution architecture, integrations, and the software development lifecycle
  • Ability to influence and collaborate with cross-functional teams, including Sales, Product, Engineering, and Customer Success
  • Strong problem-solving skills and the ability to think strategically while also executing tactically
  • Exceptional communication, leadership, and interpersonal skills
  • Experience in managing complex customer engagements, including technical sales support, solutioning, and post-sales implementation
  • Ability to thrive in a fast-paced, high-growth environment and adapt to shifting priorities
  • Preferred: Experience with PandaDoc or similar document automation platforms
  • Preferred: Familiarity with API-based integrations and advanced technical solutions
  • Preferred: Strong background in enterprise software or cloud-based solutions
  • Preferred: Experience with CPQ, CLM, and other document management tools