PandaDoc

Product Manager

• Own the acquisition product roadmap
• Define and execute PandaDoc's top-of-funnel product strategy, from freemium entry points to AI-native discovery surfaces
• Own the roadmap for acquisition-related product surfaces: From MCPs and skills to sharing mechanics and new entry points
• Partner with engineering, design, and data to ship product changes that move acquisition metrics
• Build acquisition loops, not just features
• Design growth systems that compound: product loops, integrations, template distribution, sharing mechanics, and workflow ecosystems
• Identify ways PandaDoc naturally spreads through collaboration, workflows, and document sharing
• Turn user behavior and product capabilities into scalable acquisition engines
• Explore and validate new distribution surfaces
• Develop product strategy for emerging acquisition channels including generative search (GEO), AI discovery surfaces, MCP servers, agent marketplaces, and ecosystem integrations
• Identify new ways PandaDoc can be surfaced, recommended, and activated within AI workflows and automation ecosystems
• Run scoped product experiments to validate new distribution mechanics before committing to full builds
• Drive a high-velocity experimentation practice
• Maintain a rigorous experimentation roadmap for acquisition loops and onboarding entry points
• Define hypotheses, instrument experiments, analyze results, and translate learnings into product decisions
• Balance quick experiments with longer-horizon product investments
• Use data to drive decisions
• Own the acquisition funnel metrics: traffic, signups, activation, and channel-level conversion
• Work with analytics to build clear measurement frameworks for new acquisition initiatives
• Identify the leading indicators that predict sustainable growth
• Partner across the company
• Work closely with engineering, design, marketing, and GTM to execute acquisition initiatives
• Align leadership around evolving acquisition strategies and emerging opportunities
• Represent the acquisition roadmap in planning processes and to executive stakeholders

Senior Product Manager, Acquisition

• Own the acquisition product roadmap
• Define and execute PandaDoc's top-of-funnel product strategy, from freemium entry points to AI-native discovery surfaces
• Own the roadmap for acquisition-related product surfaces: From MCPs and skills to sharing mechanics and new entry points
• Partner with engineering, design, and data to ship product changes that move acquisition metrics
• Design growth systems that compound: product loops, integrations, template distribution, sharing mechanics, and workflow ecosystems
• Identify ways PandaDoc naturally spreads through collaboration, workflows, and document sharing
• Turn user behavior and product capabilities into scalable acquisition engines
• Develop product strategy for emerging acquisition channels including generative search (GEO), AI discovery surfaces, MCP servers, agent marketplaces, and ecosystem integrations
• Identify new ways PandaDoc can be surfaced, recommended, and activated within AI workflows and automation ecosystems
• Run scoped product experiments to validate new distribution mechanics before committing to full builds
• Maintain a rigorous experimentation roadmap for acquisition loops and onboarding entry points
• Define hypotheses, instrument experiments, analyze results, and translate learnings into product decisions
• Balance quick experiments with longer-horizon product investments
• Own the acquisition funnel metrics: traffic, signups, activation, and channel-level conversion
• Work with analytics to build clear measurement frameworks for new acquisition initiatives
• Identify the leading indicators that predict sustainable growth
• Work closely with engineering, design, marketing, and GTM to execute acquisition initiatives
• Align leadership around evolving acquisition strategies and emerging opportunities
• Represent the acquisition roadmap in planning processes and to executive stakeholders.

• Own the acquisition product roadmap.
• Define and execute PandaDoc's top-of-funnel product strategy, from freemium entry points to AI-native discovery surfaces.
• Own the roadmap for acquisition-related product surfaces: From MCPs and skills to sharing mechanics and new entry points.
• Partner with engineering, design, and data to ship product changes that move acquisition metrics.
• Design growth systems that compound: product loops, integrations, template distribution, sharing mechanics, and workflow ecosystems.
• Identify ways PandaDoc naturally spreads through collaboration, workflows, and document sharing.
• Turn user behavior and product capabilities into scalable acquisition engines.
• Develop product strategy for emerging acquisition channels including generative search (GEO), AI discovery surfaces, MCP servers, agent marketplaces, and ecosystem integrations.
• Identify new ways PandaDoc can be surfaced, recommended, and activated within AI workflows and automation ecosystems.
• Run scoped product experiments to validate new distribution mechanics before committing to full builds.
• Maintain a rigorous experimentation roadmap for acquisition loops and onboarding entry points.
• Define hypotheses, instrument experiments, analyze results, and translate learnings into product decisions.
• Balance quick experiments with longer-horizon product investments.
• Own the acquisition funnel metrics: traffic, signups, activation, and channel-level conversion.
• Work with analytics to build clear measurement frameworks for new acquisition initiatives.
• Identify the leading indicators that predict sustainable growth.
• Work closely with engineering, design, marketing, and GTM to execute acquisition initiatives.
• Align leadership around evolving acquisition strategies and emerging opportunities.
• Represent the acquisition roadmap in planning processes and to executive stakeholders.

Customer Success Manager

• Provide responsive and strategic support to help customers onboard smoothly
• Lead personalized onboarding sessions, including launch plan meetings, training, and integration setup
• Proactively drive product adoption through tailored consultations, product updates, and hands-on training
• Lead strategic business conversations with customers to connect PandaDoc's capabilities to their core workflows
• Partner closely with Account Management to share critical insights

Social Media Manager

• Own PandaDoc's social strategy, including content pillars, platform priorities, tone of voice, and how it ladders to GTM goals
• Plan and execute organic social content across channels including LinkedIn, YouTube, Instagram, X, and others, with a heavy emphasis on LinkedIn for B2B reach
• Produce your own visual and video content — shooting and editing short-form video, creating graphics and social assets, and pulling in the Brand Studio team for high-priority work
• Build and manage our influencer program: working with Paid Media on paid partnerships while developing a point of view on where organic influencer campaigns could extend our reach
• Support the EGC (executive-generated content) program, including ghostwriting for senior leaders and building LinkedIn content that feels human, not corporate
• Own social listening and community engagement: know what people are saying about our category, our competitors, and our brand, and be an active voice in those conversations
• Partner with Paid Media so organic and paid social are aligned and amplify each other
• Build and run a performance reporting cadence: what worked, what didn't, and what we're testing next — proactively shared with leadership and the team
• Experiment systematically: test formats, hooks, and timing, document what you learn, and share it with the team

Senior Social Media Manager

Data Scientist

• Design, build, and deploy foundational GTM models, including Customer Lifetime Value (LTV) forecasting, Marketing and Sales Attribution, and Propensity models.
• Partner with GTM teams to design and analyze controlled experiments across various channels, including website A/B testing, pricing experiments, and marketing campaign effectiveness.
• Execute proactive, complex analytical deep dives to discover latent user behavior and root causes of changes in GTM metrics, translating findings into actionable recommendations.
• Support the interpretation of Marketing Mix Modeling (MMM) results to help maximize marketing ROI and assess the feasibility of future in-house modeling.
• Define, instrument, and govern a unified Key Performance Indicator (KPI) framework that maps GTM activities to high-level business outcomes.
• Translate complex statistical findings and model outputs into compelling business narratives for cross-functional partners.
• Work closely with Data Engineering to ensure data quality, reliable instrumentation, and the development of reusable predictive assets like model feature stores.
• Provide technical guidance to peers and stakeholders on best practices for data exploration, ML modeling, and causal methodologies.

Senior GTM Data Scientist

• Own the mobile product vision, roadmap, and launch — translating strategy into a sequenced, shippable plan that expands where and when PandaDoc gets used
• Own the product direction for our design system, frontend framework, and shared navigation patterns
• Drive alignment between mobile and the shared foundations so PandaDoc feels like one product regardless of surface
• Define how those foundations evolve to serve both human builders and the AI tools increasingly assisting them
• Set governance standards for how teams prototype and ship on shared infrastructure as velocity increases
• Build the case for foundational investment — what it unlocks, and what breaks without it
• Partner with engineering leads on system design trade-offs

Principal Product Manager, Mobile & UI Platform

Principal Product Manager – Mobile, UI Platform

Account Manager

• Directly report to the Senior Director, Account Management
• Manage the growth, training, career development and performance of up to eight Account Managers, within our SMB and Commercial segments (primarily based in the EMEA region)
• Report and own the weekly, monthly and quarterly forecast of your direct reports
• Foster an environment of sales excellence by having fun, learning and enabling your team to achieve their goals
• Lead from the front with honesty, integrity, grit and passion
• Develop reps by identifying strengths and weaknesses and build sustainable teams
• Work cross-departmentally to solve problems, both inside and outside of your lane
• Take ownership of and identify core problems and hard challenges
• Take ownership for mistakes and drive home solutions
• Partner with Customer Success, as well as other key functions to drive adoption, retention and growth within our customer base

Account Management Manager

Business Development Rep

• Build outbound pipeline through cold calling, email, and video prospecting into 200+ FTE ICP accounts
• Convert inbound MQLs with speed and precision as a secondary motion
• Qualify prospects and hand off well-researched opportunities to your AE team
• Live in Salesforce, Gong Engage, Nooks, Chilipiper, ZoomInfo, and LinkedIn Sales Navigator daily
• Hit a monthly quota of qualified meetings
• Use AI tools (including Claude) to research accounts, personalise outreach, and work smarter

Business Development Representative

Customer Support

• Deliver happy experiences in every customer interaction across chat, email, and other support channels.
• Become a PandaDoc product expert, able to resolve Tier 2 (medium to high complexity) cases with confidence.
• Effectively manage multiple customer issues simultaneously, demonstrating exceptional multitasking abilities and maintaining composure under pressure.
• Collaborate with Tier 1 and Tier 3 teams to ensure smooth handoffs, efficient escalations, and timely resolutions.
• Own technical investigations end-to-end by reproducing issues, applying strong analytical thinking to identify root causes, and effectively communicating clear workarounds or solutions to resolve complex customer inquiries.
• Troubleshoot issues related to CRM integrations and API behavior with autonomy.
• Maintain high performance across support KPIs (CSAT, SLA, Case volume, Schedule adherence, and QA score).
• Share feedback and insights with the Product and Engineering teams to help shape future product improvements.
• Act as a mentor for new hires and junior agents, whether helping during onboarding or sharing best practices.
• Identify opportunities and execute effective hand-offs to the Revenue team from inbound customer interactions, ensuring efficient cross-team collaboration.

Customer Support Specialist

• Drive significant revenue growth within your assigned Commercial portfolio by consistently exceeding monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunities.
• Partner closely with our Customer Success team to ensure exceptional customer adoption, proactively address their needs, and collaboratively identify opportunities for growth within their organizations.
• Minimize customer churn and maximize retention by consistently delivering value, building strong relationships, and acting as a trusted advisor to your clients.
• Conduct regular account health reviews with customers, clearly communicating the value they are receiving and outlining strategies for continued partnership and growth.
• Develop a deep understanding of your clients' businesses, challenges, and goals to uncover opportunities for our solution to drive their success and foster long-term strategic partnerships.
• Collaborate effectively with cross-functional teams (Customer Success, Legal, Accounting, Product, etc.) to ensure seamless customer experiences and address any client needs efficiently.
• Provide accurate and timely weekly revenue forecasts to leadership, contributing to predictable business outcomes.
• Maintain meticulous CRM hygiene by consistently updating opportunities and account information to ensure data accuracy and facilitate effective sales management.
• Serve as a passionate advocate for PandaDoc, confidently demonstrating the product's value and articulating its benefits to our Commercial customers.
• Act as a key conduit for customer feedback, effectively communicating feature requests and product insights to our Product team and facilitating necessary meetings.
• Participate in ongoing enablement and company-provided training to enhance your product knowledge, sales skills, and industry expertise.

Senior Product Manager, Acquisition

Senior Product Manager, Acquisition

Senior Product Manager, Acquisition

Customer Success Manager

Senior Social Media Manager

Senior GTM Data Scientist

Principal Product Manager, Mobile & UI Platform

Principal Product Manager, Mobile & UI Platform

Principal Product Manager – Mobile, UI Platform

Principal Product Manager, Mobile & UI Platform

Principal Product Manager, Mobile & UI Platform

Account Management Manager

Business Development Representative

Customer Support Specialist

Account Manager, Commercial