Account Manager, Commercial

PandaDoc

Account Manager driving revenue growth for Commercial clients in the SaaS industry at PandaDoc. Collaborating cross-functionally to build relationships and ensure customer success.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $135,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

account managementrevenue forecastingcustomer retentionsales strategyquota achievementrenewal cycle managementdata accuracysales skillscustomer adoptionstrategic partnership

Soft Skills

relationship buildingcommunicationcollaborationproblem-solvingcustomer advocacytrustworthinessproactivenessadaptabilityorganizational skillsleadership

Tools & Technologies

GongSlackSalesforceSalesLoftPandaDocCRM systemsdata management toolsaccounting softwareproduct management toolscustomer success platforms

Industry Keywords

SaaSCommercial marketNet Dollar Retention (NDR)customer successsales targetsaccount health reviewsclient needsbusiness projectionsexpansion opportunitiescustomer churn

About the role

Key responsibilities & impact

Drive significant revenue growth within your assigned Commercial portfolio by consistently exceeding monthly Net Dollar Retention (NDR) targets through strategic account management and proactive identification of expansion opportunities.
Partner closely with our Customer Success team to ensure exceptional customer adoption, proactively address their needs, and collaboratively identify opportunities for growth within their organizations.
Minimize customer churn and maximize retention by consistently delivering value, building strong relationships, and acting as a trusted advisor to your clients.
Conduct regular account health reviews with customers, clearly communicating the value they are receiving and outlining strategies for continued partnership and growth.
Develop a deep understanding of your clients' businesses, challenges, and goals to uncover opportunities for our solution to drive their success and foster long-term strategic partnerships.
Collaborate effectively with cross-functional teams (Customer Success, Legal, Accounting, Product, etc.) to ensure seamless customer experiences and address any client needs efficiently.
Provide accurate and timely weekly revenue forecasts to leadership, contributing to predictable business outcomes.
Maintain meticulous CRM hygiene by consistently updating opportunities and account information to ensure data accuracy and facilitate effective sales management.
Serve as a passionate advocate for PandaDoc, confidently demonstrating the product's value and articulating its benefits to our Commercial customers.
Act as a key conduit for customer feedback, effectively communicating feature requests and product insights to our Product team and facilitating necessary meetings.
Participate in ongoing enablement and company-provided training to enhance your product knowledge, sales skills, and industry expertise.

Requirements

What you’ll need

4+ years of proven success in a quota-carrying Account Manager or Account Executive role, ideally within the SaaS industry.
Experience owning and managing the full renewal cycle.
Strong computer skills, previous Gong, Slack, Salesforce, SalesLoft and/or PandaDoc experience.
Proven ability to accurately forecast revenue and contribute to reliable business projections.
A consistent track record of exceeding sales targets and achieving measurable results.
Familiarity with the Commercial market and the unique challenges and opportunities within this segment.

Benefits

Comp & perks

An honest, open culture that emphasizes feedback and promotes professional and personal development
An opportunity to work with a global team, distributed worldwide
6 self care days per year
Opportunity to participate in SPIF (sales contests) monthly!
Incredible promotion opportunities
And much more!