Perforce Software

Principal Professional Services Engineer

Perforce Software

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $141,898 - $170,000 per year

Job Level

Lead

Tech Stack

AWSAzureCloudGoogle Cloud PlatformPythonShell ScriptingSQL

About the role

  • Design and deliver the Architectural Blueprint to deploy the company’s On-prem and in Cloud (AWS/GCP/Azure) in partnership with Customer Enterprise/Solution architects
  • Implement the Standard post-sales package for new clients: kick off, architecture review, install and config, optimize, train, document
  • Deliver complex (multi-month) implementations in conjunction with Customer Success
  • Troubleshoot performance and configuration issues for the company’s clients
  • Support Sales efforts as a Subject Matter Expert (SME) with a Business Perspective
  • Improve Services Offerings by integrating field observations and solutions into the methodology
  • Provide feedback regarding client and sales functional needs to Engineering as actionable enhancement requests
  • Align individual interests with business needs and goals
  • Troubleshoot difficult client issues with Engineering and Support teams
  • Generate White Papers for advanced software solutions
  • Create and enhance Training Materials
  • Develop scripts that leverage Perforce’s CLI/API
  • Foster and maintains a strong culture of customer service and responsiveness
  • Identify and implement changes to methods, processes, systems, and technologies to improve customer's Time to Value
  • Contribute to the strategic direction of the Professional Services organization through leading and participating in internal initiatives
  • Work Location: Remote – US. Up to 10% domestic travel

Requirements

  • Bachelor's degree in Computer Science, Engineering or Information Technology (IT), or related technical field and 7 years of experience as a Solution Architect, Database Administrator, or related technical role; or, in the alternative, a Master's degree in Computer Science, Engineering or Information Technology (IT), or related technical field and 5 years of experience as a Solution Architect, Database Administrator, or related technical role.
  • 3 years of experience with Cloud (AWS/GCP/Azure)
  • 7 years of database administration experience
  • 2 years of development experience using python or similar languages
  • 5 years of scripting experience with any scripting language, for example, shell scripting
  • 5 years of experience in Solution Architecture
  • 2 years of project management experience
  • 2 years of experience drafting White Papers
  • 7 years of experience with SQL to access and manipulate data
  • Work Location: Remote – US. Up to 10% domestic travel.
  • Location: The position is located at Perforce Software, Inc., 400 First Avenue North, Suite 400, Minneapolis, MN 55401.