Forward Deployed Engineer
MONQ
AWSAzureCloudDockerERPETLGoogle Cloud PlatformGraphQLJavaScriptKafkaKubernetesOracle+4 more
SaaS Engineer, Productivity and Collaboration
Dropbox
full-time
Posted on:
Location: 🇵🇱 Poland
Visit company websiteSalary
💰 PLN 150,000 - PLN 202,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSPython
About the role
- Manage, optimize, and maximize value from Dropbox’s SaaS ecosystem
- Administer SaaS platforms: user management, security, permissions, workflows, integrations
- Proactively evaluate new SaaS features and run pilots/adoption programs
- Measure and report on adoption and usage trends across collaboration platforms
- Identify opportunities to leverage AI, automation, and integrations for smarter collaboration
- Troubleshoot and resolve SaaS-related incidents, documenting best practices
- Deliver documentation, training, and communication to drive user enablement
Requirements
- 5+ years experience administering enterprise SaaS platforms (Google Workspace, Slack, Zoom, Dropbox preferred)
- Experience with automation/scripting (Python, Bash, PowerShell, AWS Lambda)
- Familiarity with SaaS APIs, integrations, and CI/CD pipelines
- Strong analytical skills for usage data, adoption metrics, and feature impact
- Excellent troubleshooting, problem-solving, and cross-functional communication skills
- Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders
- Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides
- Certifications in Google Workspace or Slack administration (preferred)
- Experience with SaaS adoption programs and driving user engagement (preferred)
- Familiarity with AI/ML-powered SaaS features (preferred)
- Background in SaaS spend optimization and vendor management (preferred)
