Dropbox

SaaS Engineer, Productivity and Collaboration

Dropbox

full-time

Posted on:

Origin:  • 🇵🇱 Poland

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Salary

💰 PLN 150,000 - PLN 202,000 per year

Job Level

Mid-LevelSenior

Tech Stack

AWSPython

About the role

  • Manage, optimize, and maximize value from Dropbox’s SaaS ecosystem
  • Administer SaaS platforms: user management, security, permissions, workflows, integrations
  • Proactively evaluate new SaaS features and run pilots/adoption programs
  • Measure and report on adoption and usage trends across collaboration platforms
  • Identify opportunities to leverage AI, automation, and integrations for smarter collaboration
  • Troubleshoot and resolve SaaS-related incidents, documenting best practices
  • Deliver documentation, training, and communication to drive user enablement

Requirements

  • 5+ years experience administering enterprise SaaS platforms (Google Workspace, Slack, Zoom, Dropbox preferred)
  • Experience with automation/scripting (Python, Bash, PowerShell, AWS Lambda)
  • Familiarity with SaaS APIs, integrations, and CI/CD pipelines
  • Strong analytical skills for usage data, adoption metrics, and feature impact
  • Excellent troubleshooting, problem-solving, and cross-functional communication skills
  • Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders
  • Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides
  • Certifications in Google Workspace or Slack administration (preferred)
  • Experience with SaaS adoption programs and driving user engagement (preferred)
  • Familiarity with AI/ML-powered SaaS features (preferred)
  • Background in SaaS spend optimization and vendor management (preferred)