Conduent

Support Engineer

• Work along with development team to estimate, design, develop identified features/modules
• Design, develop, test and maintain web applications using .NET, VB6.0, VB.NET, C#, Web API, and ASP.NET
• Creates technical specifications based on conceptual design and stated business requirements
• Analyzes codes to find causes of errors and revise programs as needed
• Review app and feature coding and plan future website upgrades with the development team
• Follow the Development and Process Standards
• Create/maintain documentation for the software development life cycle
• Establish good clear communication within the team and with other teams working on the product/application

Application Development and Support Engineer II

QA Engineer

• Key Tasks & responsibilities
• Defining Standard delivery processes (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations
• Providing High Quality Business analytics support to Management team
• Identifying improvement opportunities along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities
• Ensure effectiveness of Customer issue tracking, root cause analysis, corrective and preventive actions, and management accountability for customer issues
• Leading high impact Six Sigma and Lean projects
• Coach green belt and smaller/lower complexity projects across the business.
• Mentoring Green Belts/Yellow Belts
• Business Process matrices & Reporting:
• To define & develop Process Metrics Scorecard (Client – Domain level) – both for existing key clients and new clients and Tracking performance around these metrics
• Tracking of SLAs & identifying concern (RED) areas to raise Early Warning Signals

Senior Manager, Quality Assurance

Call Center Representative

• Handle inbound calls for the New Jersey Department of Human Services Office of Child Support and the services it provides
• Address and research customer inquiries and provide appropriate and accurate information
• Respond to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call
• Answer questions on child support payments history and account histories
• Reset Personal identification of callers unable to self-serve in the Interactive Voice Response system
• Gather information, research/resolves inquiries, and appropriately document customer calls
• Read and interpret documents on file
• Understand and retain a large amount of information
• Professionally answer and respond to escalated calls when they arise
• Communicate appropriate options for resolution promptly
• Review the customer needs and inform customers of services and resources available to them
• Participate in 7-week paid training (8:30 am-5 pm M-F) and work M-Thursday hours after training

Call Center Agent, Child Support

• Handle claims inquiries or debit card denials
• Answer questions regarding requested documentation from members
• Assist members with website registration, forgotten usernames/passwords, and lockouts
• Assist members placing Commuter Orders
• Respond to member balance inquiries and questions about eligible expenses
• Address member inquiries about Plan Year, deadlines, and HSA contributions
• Assist with member account closures, transfers, or rollovers
• Update member profiles (address, phone number, etc.)
• Respond to member inquiries regarding Tax Forms
• Assist members with setting up distributions from their HSA and opening new HSAs
• Handle member rewards and online navigation questions
• Manage an average of 30-40 calls per day while navigating multiple systems
• Participate in virtual training and Nesting before full job duties; maintain 100% attendance

Customer Support

• Performs business support or technical work using data organizing and coordination skills.
• Performs tasks based on established procedures; follows standardized procedures and practices.
• Assesses calls to provide immediate service, transfer, or follow-up for client resolution.
• Identifies customer needs by referring to case notes; performs routine call center activities concerning products and services.
• Uses standard scripts and established guidelines to meet SLAs; provides customers with specialized information in a warm empathetic manner.
• Gathers necessary information to update the database; escalates issues to senior levels when needed.
• Explains company policies to customers; complies with all policies and standards; performs other duties as assigned.

Customer Service Representative, Italian and English

Business Analyst

• Conduent is the world’s largest provider of diversified business process services with capabilities in transaction processing, automation, analytics, and constituent experience.
• Lead large, complex enterprise-wide projects or multiple medium-scale ones; coordinate with PMO and project team members.
• Ensure project results meet agreed scope, cost, schedule, and benefit objectives; manage integration, scope, schedule, cost, quality, resources, communication, risk and procurement.
• Apply established PMO methodology, governance, and status reporting; enable initiating, planning, executing, monitoring, controlling, and closing to achieve benefits.
• Maintain relationships with IT and Business Unit leads to manage expectations of service, work products, timing, and delivered value.
• Proactively identify and manage risks and issues; track progress of program activities and consolidated project benefits.
• Support portfolio management decision process through creation of charters, scope statements, risk assessments, budgets and value discussions.
• Support the PMO in implementing standard program/project management practices, templates, tools, and team leadership.

Senior Project Management Analyst

• Nach ausführlicher Einarbeitung im Büro ist auch das Arbeiten im Home Office möglich; Hybrid-Arbeitsmodell
• Unterstütze das Team in Thessaloniki und betreue Vodafone-Kunden zu Internet, Telefon und TV
• Im Inbound Kundenservice nimmst du telefonische Anfragen der Kunden entgegen
• Beantworte Fragen zu Rechnungen, Tarif und Kundenkonto
• Beratung und Verkauf von Produkten sowie Optimierung nach Anliegenklärung
• Dokumentation der Kundenkontakte und Maßnahmen in der jeweiligen Datenbank
• Schichtarbeit, Arbeitszeiten zwischen 8:30 und 23:00, verfügbar Montag–Sonntag
• Unbefristeter Arbeitsvertrag in Voll- oder Teilzeit

Mitarbeiter Kundenservice, Inbound Care, m/w/d

• As an Application Support Engineer, you'll play an integral role in building the roadmap of the company's technology strategy.
• Participating in day-to-day operations and maintenance of our product hosting infrastructure.
• Participating in medium to large scale projects.
• Acting as lead resource in small to medium scale projects.
• Making recommendations of processes and technologies that will improve efficiency and effectiveness to the team.
• Acting as a second level resource to investigate and resolve daily incidents and problems escalated by various teams.

Application Development and Support Engineer III

Accounts Payable

• Performs tasks based on established procedures and works autonomously within established procedures.
• Applies accounting and systems understanding to solve unusual accounting issues.
• Applies understanding of accounting principles to properly record financial and/or regulatory transactions.
• Processes reconciliations and validates journal entries; manages payment runs.
• Maintains operational data updated in standard templates and owns process documentation.
• Maintains first-level ownership of Error Data banks and provides input for corrective action.
• Provides training to new team members and conducts refresher training; serves as team lead and allocates work.
• Analyzes and summarizes information to present as required; suggests improvements to processes and methods.
• Manages small groups to ensure completion of tasks and complies with all policies and standards.

Accounts Payable Associate IV

Operations

• Manages the software development function
• Develops and implement business plans, policies, and procedures
• Collaborate with other departments to prioritize software development needs including design, development, and documenting and testing new and existing software
• Evaluates results within work area to determine if organizational objectives are being met
• Analyzes and resolves software development issues and needs in terms of the software's full life cycle
• Lead a team of engineers and accountable for all production support activities for Payment Integrity

Technology Operations Manager

• We are seeking a skilled IT Testing Engineer III with strong experience in QA testing to join our dynamic team. The ideal candidate will be responsible for designing, reviewing, and executing manual and automated test cases, ensuring high-quality deliverables across projects.
• Review and enhance test cases created by test analysts; provide constructive feedback and implement necessary changes.
• Analyze functional and non-functional requirements in coordination with Business Analysts (BAs) and Subject Matter Experts (SMEs).
• Identify test conditions and develop detailed test cases and test data for comprehensive test coverage.
• Execute manual and automation tests as per approved Test Plans using appropriate testing tools.
• Work closely with Test Leads to resolve issues and clarify requirements.
• Provide weekly status reports on testing progress and escalate risks as needed.
• Support clients during User Acceptance Testing (UAT) in collaboration with the Test Lead.
• Ensure compliance with Global Testing Standards (GTS) processes in daily activities.
• Complete all assigned training and upskilling within defined timelines.

IT Testing Engineer III

Auditor

• Seeking a detail-oriented Price Variance Auditor to audit parts-related base prices and contract adjustments.
• Conduct thorough audits of base part prices, contract price changes, and supporting documentation for new supplier contracts.
• Verify pricing accuracy and ensure adjustments align with contractual terms and client policies.
• Assess the validity and sufficiency of evidence supporting pricing changes.
• Utilize advanced Excel formulas and tools to compute price changes, identify discrepancies, and report on variances.
• Prepare and deliver clear, concise reports on audit findings, highlighting risks, inconsistencies, or cost-saving opportunities.
• Lead or participate in regular review meetings with clients to discuss Price Change Reports and variance findings.
• Collaborate with procurement teams to formulate strategic approaches to supplier negotiations and price reductions.
• Maintain documentation of audit processes, methodologies, and conclusions to ensure transparency and traceability.

Business Operations Analyst II – Price Variance Auditor

Accounting Manager

• Lead, coach, and develop first-line managers and senior professional staff.
• Guide operations of Accounting teams to ensure SLA/KPI compliance and operational effectiveness.
• Manage hiring, termination, training, and performance management activities.
• Create high-performance work cultures and ensure rigor in implementation of best practices.
• Handle team activities with focus on adherence to SLAs and SOPs.
• Participate in business discussions with clients and internal teams and perform other duties as assigned.
• Ensure compliance with company policies and standards.

Senior Manager, Accounting Services

Design and develop comprehensive Power BI reports and dashboards that provide actionable insights into business operations and performance. Proficient in Complex DAX: Deep understanding of Data Analysis Expressions (DAX), including advanced functions for filtering, calculations, and time intelligence.
Analyze large datasets using advanced Excel functions to identify trends, issues, and opportunities for process improvement.
Ensure data accuracy, integrity, and consistency across all business intelligence reports and dashboards.
Automate workflows and optimize business processes using Power Automate and Macros.
Collaborate with cross-functional teams to gather and interpret business requirements, translating them into analytical solutions.
Create and maintain detailed documentation of business processes, workflows, and data analysis models.
Continuously monitor and refine operational processes to enhance efficiency and performance.
Present data findings and insights to senior management, providing clear recommendations for business improvement with clarity in thought process and excellent communication skills.

Manager, Business Analyst

• Provide Pharmacy Rebate SME knowledge
• Create test models for release testing including identification, collection and/or creation of test data
• Create test plans, test estimates, test schedules and test strategies
• Lead coordination and execution of release testing as appropriate
• Assist with configuring drug plan benefits using Conduent PBM system
• Define Release Test Plans and criteria for user acceptance including entry/exit criteria
• Develop, update and maintain quality testing standards and procedures
• Communicate effectively with customers and software vendors as appropriate
• Assist in planning, creation and control of the test environment(s)
• Follow standard testing methodology frameworks and co-ordinate testing specific release activities
• Determine and meet time estimates and schedules for testing efforts
• Preparation of Defect Status Reports and Daily/Weekly Status Reports
• Participate in Lessons Learned, Testing Demonstrations, and other Agile tasks
• Identify defects and manage defects through to closure
• Triage and solve complex problems using structured troubleshooting methodologies
• Work independently and collaboratively in a team environment

IT Test Engineer III

• Remote Customer Service Representative – first point of contact for client customers
• Efficiently manage a high volume of inbound calls in a fast-paced environment
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies
• Assist cardholders with inquiries regarding transactions and account statuses
• Listen actively to understand customer needs and offer clear, accurate information
• Process transactions via web-based applications and handle research requests with precision
• Maintain in-depth knowledge of company and client programs, policies, and technology
• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations
• Support team operations during peak times or absences to help maintain seamless service

• Performs business support or technical work, using data organizing and coordination skills.
• Performs tasks based on established procedures.
• Provides customers with specialized information communicated in a warm, empathetic manner.
• Assesses calls to provide service immediately, transfer, or require follow-up for client resolution.
• Identifies customer needs by referring to case notes and examining each case specifically.
• Handles escalated transactions where the front line has exhausted all options or when the customer requests a manager.
• Gathers all necessary information to update the database.
• Explains company policies to customers as required.
• Guides end-to-end resolution of customer issues seamlessly and efficiently.
• Supports and mentors less experienced team members.
• Serves as a team head and may allocate work; may give subject matter guidance to junior team members.
• Proposes improvements to processes and methods.
• Complies with all policies and standards.

Customer Experience Associate IV

Sales

• Daily maintenance and continuous improvement of the sales onboarding program and SalesHub which run on Knowledge Connection (Conduent's proprietary LMS)
• Maintain a complete catalog of the learning materials on SalesHub
• Solicit feedback from Sales & Account Management Leadership semi-annually to evolve curriculum material
• Proactively gather new training materials from solution leaders, marketing managers and SMEs on a quarterly basis
• Schedule, host and follow-up on new joiner onboarding for Sales Execs, Account Managers, Client Partners and General Managers
• Maintain reports for tracking onboarding, learner engagement, and completion rates
• Manage multiple training support mailboxes efficiently and effectively
• Design and/or curate eLearning modules, videos, quick guides, job aids, and other instructional materials for onboarding and continuous training including materials from 3rd party vendor partners
• Manage learner registration and progress tracking across various learning paths
• Build and edit SalesHub pages, utilizing basic HTML and web editing tools to structure and format content ensuring ease of navigation and accessibility
• Consolidate Conduent’s external content Sharepoint hub (SalesToolCentral) into SalesHub
• Monitor external trends in learning and sales enablement and integrate insights to enhance internal processes
• Act as lead Admin for LinkedIn Sales Navigator including management of license roster and communications
• Maintenance of Client Engagement Playbook including development of a Quarterly Business Review template (specific for Commercial Solutions Business)
• Coordinate weekly PODcast agenda including prep meeting scheduling, call recording and post call wrap-up

Sales Onboarding and Education Analyst I

• IT Testing Engineer to conduct tests on Conduent software systems to ensure functional and optimal performance
• Analyze user needs and test software solutions using agile methodology
• Create test models for release testing (plans, data and scripts) including identification, collection and/or creation of test data
• Lead coordination and execution of release testing as appropriate; determine and meet time estimates and schedules for testing efforts
• Define Release Test Plans and criteria for user acceptance including entry/exit criteria; develop, update and maintain quality testing standards and procedures
• Assist in the planning, creation and control of the test environment(s); update and test release installation procedures
• Identify defects and questionable functionality; manage defects through to closure; prepare Defect Status Reports and Daily/Weekly Status Reports
• Triage and solve complex problems using structured troubleshooting methodologies; participate in lessons learned and peer reviews
• Communicate effectively with customers and software vendors as appropriate and resolve issues with unclear requirements

IT Test Engineer II

Business Development Rep

• About the Role: As a Senior Sales Executive supporting Commercial Solutions you will play a crucial role in driving our growth by utilizing your consultative sales expertise to secure new contracts and foster existing client relationships.
• Initiating relationships and securing contracts with new customers that meet assigned sales quotas and targets.
• Nurturing and expanding relationships with current clients through cross-selling new services and collaborating with Account Management.
• Managing the entire sales cycle, from initial customer engagement to closing deals.
• Evaluating prospects against company criteria for ideal customers and sales opportunities.
• Engaging with prospects about their business challenges and requirements, and presenting options and cost benefits.
• Effectively presenting to senior managers and decision-makers.
• Crafting and delivering compelling proposals.
• Collaborating with technical staff and product specialists to address customer requirements.
• Developing and maintaining territory plans to meet sales targets.
• Partnering with Account Management to create key account plans and identify opportunities.
• Collaborating with solutions leaders to enhance service delivery focus and align with Conduent's offerings.
• Recommending and initiating improvements to sales and marketing operations.
• Ensuring accurate and timely use of CRM to track pursuit activities and solution details.
• Providing timely submission of progress reports, forecasts, quotations, and pipeline development efforts.
• Supporting the development of marketing plans to appeal to a global customer base and aid sales and profit objectives.
• Participating in product and pipeline development strategy sessions.

Senior Sales and Business Development Consultant

• Provide quality customer service in the KanCare Contact Center as part of the KanCare Clearinghouse Program
• Gather thorough documentation and enter information into various systems
• Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
• Answer questions about the eligibility process and provide general program information for Family Medical and E&D/LTC Programs
• Respond to calls courteously, accurately, and concisely
• Provide high-quality customer service and focus on the accuracy of information provided
• Evaluate information received through phone contact, ask appropriate follow-up questions, solicit additional information, and evaluate potential impact
• Use standard technology: telephones, e-mail, and web browsers
• Maintain up-to-date knowledge of regulations, policies, and guidelines
• Complete all assigned training as necessary

Customer Care Associate, Medicaid

Consultant

• Supporting various aspects of M&A transaction execution, including due diligence, signing, and closing activities
• Collaborating with business leaders to plan, prioritize, and execute M&A transactions across a subset of enterprise businesses
• Identifying and building process improvements, best practices, and tools to increase efficiency, effectiveness, and quality of transition services
• Partnering with legal, finance, tax, and other functional experts, as well as external advisors, to ensure smooth transaction execution
• Leading senior management stakeholder expectations, reporting, and engagement which requires significant discovery and analysis
• Managing post-signing separation/integration efforts, ensuring that cross-functional teams meet their respective transition requirements and the overall Company objectives
• Preparing and delivering high-quality presentations for senior leadership

Senior Mergers & Acquisitions Consultant

Events

• Defining and driving the reporting and analytics through detailed data analysis and investigation into suspected and confirmed fraudulent activity within our debit card programs.
• Providing structured and ongoing analysis of vulnerabilities, control weaknesses, and gaps to drive rapid mitigation and remediation of attacks, and to recommend action on significant risk issues, trends, loss events, and best practices.
• Building the process and tools to provide ongoing feedback loops into fraud and risk products, control frameworks, data instrumentation, and detection processes, to proactively influence priorities and roadmaps for improving our ability to protect clients.
• Participate in meetings with state representatives and investigators regarding fraud trends within their respective states.
• Constructing reporting that provides early intelligence and data signals to use as indicators of progressive fraud trends.
• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
• Defining and monitoring success metrics to ensure speed and effectiveness of investigations, and our ability to drive action based on investigation findings and incoming trends.
• Continuously monitoring for emerging fraud trends using real-time data, including analysis of outliers in key fraud risk metrics.
• Identifying patterns and anomalies within large datasets and making appropriate recommendations to mitigate risk.
• Making risk-based sample selections targeting high fraud risk files for review.
• Evaluating the efficacy of fraud detection and prevention tools and services through cost & fraud loss analysis.
• Conducting advanced analyses and acting as a steward of prepared operations reports on data and trends; developing recommendations where applicable.
• Preparing monthly reports for Senior and Executive management regarding incoming trends, strategy effectiveness, and loss impacts.

Director, Fraud Prevention

• The Quality Assurance Analyst will monitor processes and call quality to ensure compliance with applicable Performance Standards. Utilizes data analysis and process improvement skills to identify, implement, and monitor operations for adherence and operational efficiency. As a member of the team, you will be responsible for performing tasks such as Auditing calls, coaching, and training your team. This position is considered a production-oriented position, which includes adherence to Client based service level agreement goals.
• Conduct call audits to ensure quality and compliance.
• Offer coaching and constructive feedback to team members.
• Manage and resolve escalated customer issues.
• Generate and review monthly quality reports.
• Identify key trends and present findings to management.

Quality Assurance Analyst

Call Center Customer Service Representative to assist Medicaid recipients and healthcare providers.
Learn Medicaid benefits, eligibility and claims analysis.
Respond to Virginia Medicaid member and provider inquiries in a call center using standard scripts and procedures.
Gather information, assess caller needs, research and resolve inquiries and document calls.
Provide clear and concise information regarding eligibility, claim status and provider enrollment status.
Follow documented policies and procedures including call handling and escalations.
Act as an advocate for Medicaid recipients and providers to ensure their needs are met.
Additional Duties: Verify documents and images; Complete required training.
Preferred Experience: Medicaid, Medicare, or Health Insurance; data entry and database documentation; call center or professional office experience; MMIS knowledge; bilingual Spanish preferred.

Application Development and Support Engineer II

Senior Manager, Quality Assurance

Call Center Agent, Child Support

Call Center Representative

Application Development and Support Engineer II

Customer Service Representative, Italian and English

Senior Project Management Analyst

Mitarbeiter Kundenservice, Inbound Care, m/w/d

Application Development and Support Engineer III

Accounts Payable Associate IV

Technology Operations Manager

IT Testing Engineer III

Business Operations Analyst II – Price Variance Auditor

Senior Manager, Accounting Services

Manager, Business Analyst

IT Test Engineer III

Call Center Representative

Customer Experience Associate IV

Sales Onboarding and Education Analyst I

IT Test Engineer II

Senior Sales and Business Development Consultant

Customer Care Associate, Medicaid

Senior Mergers & Acquisitions Consultant

Director, Fraud Prevention

Quality Assurance Analyst

Call Center Associate - Medicaid