Functional Tester – US Healthcare
Gainwell Technologies
Senior Manager, Quality Assurance
Conduent
full-time
Posted on:
Location: 🇮🇳 India
Visit company websiteJob Level
Senior
Tech Stack
SQLTableau
About the role
- Key Tasks & responsibilities
- Defining Standard delivery processes (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations
- Providing High Quality Business analytics support to Management team
- Identifying improvement opportunities along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities
- Ensure effectiveness of Customer issue tracking, root cause analysis, corrective and preventive actions, and management accountability for customer issues
- Leading high impact Six Sigma and Lean projects
- Coach green belt and smaller/lower complexity projects across the business.
- Mentoring Green Belts/Yellow Belts
- Business Process matrices & Reporting:
- To define & develop Process Metrics Scorecard (Client – Domain level) – both for existing key clients and new clients and Tracking performance around these metrics
- Tracking of SLAs & identifying concern (RED) areas to raise Early Warning Signals
Requirements
- Key Tasks & responsibilities
- Defining Standard delivery processes (along with defining interfaces across SBUs/Leverage services/Contact Center) with operational/leadership metrics, QA Checks for ongoing operations
- Providing High Quality Business analytics support to Management team
- Identifying improvement opportunities along with the respective Leaders & Process Heads and facilitating launch of projects around these opportunities
- Ensure effectiveness of Customer issue tracking, root cause analysis, corrective and preventive actions, and management accountability for customer issues
- Leading high impact Six Sigma and Lean projects
- Coach green belt and smaller/lower complexity projects across the business.
- Mentoring Green Belts/Yellow Belts
- Business Process matrices & Reporting:
- To define & develop Process Metrics Scorecard (Client – Domain level) – both for existing key clients and new clients and Tracking performance around these metrics
- Tracking of SLAs & identifying concern (RED) areas to raise Early Warning Signals
- Knowledge & Skills
- Six Sigma Green Belt or Black Belt certifications
- Knowledge of SQL and Data Visualization tools (like Power BI & Tableau)
- Excellent presentation skills, including strong oral and writing capabilities; ability to clearly communicate compelling messages to senior leadership team.
- Strong analytical and problem-solving skills with sound business Knowledge
- Possess excellence, project management, and people management skills.
- Qualifications
- Graduate in any stream, Engineering Graduates are preferred.
- At least 5 Years of relevant experience in the field of Quality
- 8-10 years of experience in managing quality in manufacturing, IT and BPO for multiple customers.
