Conduent

Software Engineer

• Support the full enterprise solution that covers healthcare / health insurance claims processing
• Develop applications using C#.Net, ASP.Net and MS SQL Server
• Review / write design specifications
• Design views that meet user interface requirements
• Analyze data to implement functional system changes
• Communicate effectively with internal software team members and customers through strong verbal, written and interpersonal skills
• Remain flexible to changes in priorities with the ability to multi-task

Senior Database/Application Developer

Administration

• Responding to client specific inquiries through multiple channels including telephone and web correspondence.
• Assisting participants with the information needed to make informed decisions
• Completing transaction(s) related to the customer’s inquiry with limited supervision while meeting timeliness and accuracy standards
• Explaining the appropriate participant forms and provides guidance on completion
• Completing follow up and call backs in a timely manner and escalate as appropriate
• Gathering information to keep customer profiles and accounts up to date
• Providing great customer service.

Benefits Administration Services Associate II

• In charge of designing, developing, and supporting Siebel CRM solutions that meet business requirements.
• Configuration, scripting, integration, performance optimization, and ongoing maintenance of the Siebel CRM Call Center.
• Implementation for Conduent Payments.
• Design, configure, and customize Siebel CRM applications using Siebel Tools and related technologies.
• Develop and enhance Siebel workflows, business services, applets, views, and integration components.
• Implement integrations with external systems using EAI, web services, and REST/SOAP APIs.
• Troubleshoot and resolve application defects, performance issues, and production incidents.

Siebel Developer

Operations

• Lead and manage multi-country fraud operations teams, including managers, supervisors, and analysts
• Oversee workforce management to meet or exceed KPIs and SLAs
• Partner with client workforce teams, recruiting, and HR to ensure appropriate staffing levels
• Provide coaching, performance management, and development for leaders and frontline staff
• Lead monthly performance reviews focused on SLA attainment and operational results
• Develop and implement operational strategies to improve fraud detection effectiveness and customer experience
• Monitor emerging fraud trends and partner with clients to adjust detection methodologies
• Ensure compliance with internal policies, client policies, and regulatory requirements
• Manage client relationships and provide clear, accurate, and timely performance communication
• Collaborate cross-functionally to improve operational efficiency and customer experience
• Use data and analytics to identify fraud trends, staffing needs, and performance improvement opportunities
• Report fraud metrics, trends, and operational performance to clients and senior leadership

Fraud Operations Manager

IT Support

• Provide Technical Help Desk support for all customer-escalated issues and bugs, with ongoing research and investigation
• Respond to phone, email and systematic alerts and monitoring
• Create and manage tickets for service requests, alerts, issues and incidents and follow through until service is restored
• Responsible for researching and resolving alerts, problems and incidents as they occur
• Work with Operations Management, Level 2 and 3 support personnel to ensure proper steps are taken to resolve those problems and incidents
• Coordinate with application support staff to ensure monitoring of production systems
• Responsible for following procedures for processing batch files, troubleshooting file movement and reporting errors

Technical Helpdesk Analyst I

Application Engineer

• Support EDMS/ECM, Report or Letter Generation Systems, and/or OCR tools such as DocFinity or Onbase, xPression or IBM Cognos Analytics, or FormWorks/FIS Document Capture Manager and their supporting applications and utilities
• Perform User Administration (new user accounts, permissions, password reset) and security implementations.
• Attend and participate in troubleshooting triages and document root cause analyses
• Analyze new releases and provide recommendations for upgrades
• Install applications, patches and upgrades and configure system settings
• Perform code migration/deployments
• Work with other technical, functional, or development teams to support the applications
• Understand and abide by security policies and procedures.
• Ensure systems are performing at peak levels and system resources are appropriately monitored
• Work well under pressure
• Create and update documentation and diagrams
• Participate in an on-call rotation for after-hours and weekend support (approximately once a month)

ECM/EDMS Application Support Engineer

Backend Engineer

• Participate in the full software development lifecycle (analysis, design, development, testing, deployment)
• Design and develop React-based UI applications and Java/Spring Boot APIs
• Develop scalable, secure, and high-performance cloud-based applications
• Perform unit and integration testing (Junit, Jest)
• Debug and troubleshoot application issues using IDEs (IntelliJ/Eclipse/NetBeans)
• Collaborate with business analysts, SMEs, testers, and DevOps teams
• Ensure adherence to coding standards, best practices, and compliance guidelines
• Provide status updates and technical insights to management

Java Developer

Project Manager

• Lead cross-functional, global teams to achieve positive outcomes for clients.
• Plan, organize, direct, control, and deliver complex projects and/or programs.
• Communicate project scope, goals, and responsibilities to project teams.
• Establish clear stakeholder expectations.
• Monitor performance in project and program control activities.
• Identify project risks and develop solid mitigation plans.
• Engage with senior business and technology leaders.

IT Program and Project Management Consultant

Full-stack Engineer

• Work on application development, enhancement, and maintenance of existing & new applications that involve planning, designing, coding, unit testing, preparation of code deployment components, Code Reviews and assisting with deploying code to higher environments.
• Review existing application functionalities and suggest improvements to existing system and processes.
• Interact with clients on Requirement discussions, perform Requirement analysis, prepare effort estimation, Code, test, and prepare functional documentation.
• Migrate code to newer versions of Linux/Red Hat & UniVerse in new environments.
• Integrate applications with external systems.
• Work on major and minor enhancements to meet client requirements and support the production system involving troubleshooting production incidents, analyzing and fixing application performance issues.
• Conduct post deployment review to identify the root cause of defects and develop strategy to eliminate in next development cycle.
• Support existing and new automated processes (transaction processing, interfaces, etc.).

Linux Developer

Database Administrator

• Ensure Database availability.
• Administer Oracle Databases on different operating systems including but not limited to: RHEL and Windows.
• Install and configure Oracle Server 12c/19c/21c RAC on multi node systems.
• Configure and maintain Oracle Cloud Control.
• Upgrade Oracle database.
• Create a reliable backup strategy.
• Apply Oracle patches that involve security patches / bug fixes in non-production and production environments.
• Implement Security measures include SSL and encryption.
• Develop and support database maintenance scripts.
• Develop and maintain database design and support documentation.
• Configure Active Data guard and automatic failover using Data guard Broker.
• Configure container and pluggable databases.
• Provide 24x7 on-call support.

Senior Oracle Database Administrator

QA Engineer

• Analyze user needs and test software solutions using agile methodology
• Create test models for release testing (plans, data and scripts) including the identification, collection and/or creation of test data
• Lead co-ordination and execution of release testing as appropriate
• Determine and meet time estimates and schedules for testing efforts
• Define Release Test Plans and criteria for user acceptance including entry/exit criteria
• Develop, update and maintain quality testing standards and procedures
• Communicate effectively with customers and software vendors as appropriate
• Assist in the planning, creation and control of the test environment(s)
• Follow standard testing methodology frameworks, testing processes as a standard
• Co-ordinate testing specific release activities
• Create test models for release testing (plans, data and scripts) and participate in structured walk-through and peer reviews
• Participate in the coordination and execution of release testing
• Update and test release installation procedures
• Participate in Lessons Learned as appropriate
• Identify defects and questionable functionality; manage defects through to closure
• Resolve issues with unclear requirements and achieve a successful result
• Triage and solve complex problems using structured troubleshooting methodologies
• Quick learner, work independently as well as work collaboratively in a team environment

IT Testing Engineer II

Engineer

• Handling service tickets for account creation, password resets,
• task creation and modifications of file transfers
• Troubleshooting MOVEit Automation and Transfer applications
• General Windows administration

Managed File Transfer Engineer

DevOps Engineer

• Design, implement, and maintain CI/CD pipelines using Jenkins, Azure DevOps, and GitLab CI
• Automate infrastructure provisioning and configuration using Ansible, Terraform, PowerShell, and Bash
• Support and manage IIS-hosted Microsoft applications across development, QA, and production environments
• Perform system migrations and decommissioning of legacy applications with minimal business disruption
• Administer Windows and Linux servers, including patching, upgrades, and baseline security configuration
• Monitor system performance using SolarWinds and AppDynamics; proactively troubleshoot production issues
• Manage database deployments and support data migration activities (SQL Server, Oracle)
• Implement security best practices including access controls, credential management, and compliance adherence
• Collaborate with development, QA, database, and infrastructure teams to ensure smooth release cycles
• Conduct root cause analysis and provide resolution for application and infrastructure-related incidents

• Administrators will be assigned retirement cases daily and will log them
• Make a 10-day courtesy call to ensure participant receives pension package
• Offer to assist participant with completing pension package
• Set expectations for payment processing
• Responsible for cases from beginning to end when first payment is processed
• After payment processes, administrator will close the case

Retirement Case Administrator

• Support and execute all data conversion and data mapping activities prior to go-live
• Develop, test, execute, and document repeatable data migration and transformation processes
• Create and maintain detailed data mapping documentation and version-controlled artifacts
• Collaborate with vendors, IT teams, and business stakeholders to gather and analyze requirements
• Understand healthcare workflows and how modules integrate across systems
• Perform business data analysis to validate accuracy, completeness, and compliance
• Develop and maintain SSRS reports; support basic SSIS packages for data transformation
• Provide post-go-live production support and troubleshoot data-related issues
• Assist in managing ETL deployments in collaboration with DevOps teams
• Ensure adherence to project timelines and milestone commitments
• Document data quality issues and recommend remediation strategies