Conduent

General

• Performs tasks based on established procedures.
• Uses data organizing and coordination skills to support the business and perform technical work.
• Impacts team through quality of service and sharing of information.
• Proposes improvements to work procedures and practices to improve efficiency.
• Serves as a team lead.
• Allocates work to team members, as appropriate.
• Provides subject matter guidance to junior team members.
• Provides solutions to problems based on existing challenges or procedures.
• Effectively exchanges information and ideas.
• Reviews and verifies the accuracy of journal entries and accounting classifications.
• Extracts data for dashboards on process/reconciliation metrics.
• Assists with audits by providing supporting records and documentation.
• Ensures that adequate and updated process documentation and desktop procedures exist.
• Contributes towards quality efforts and guides the quality verifiers team.
• Participates in first-level tasks and quality checks.
• Performs other duties as assigned.
• Complies with all policies and standards.

Assistente de Benefícios – IV

Accounting Manager

• Lead end-to-end Accounts Payable and General Ledger operations within an international environment.
• Review and validate incoming invoices against Purchase Orders (POs), agency data, cost centers, and General Ledger (GL) coding for accuracy, completeness, and compliance with internal policies.
• Execute weekly payment runs, manage payment blocks, and conduct regular reviews of on-hold invoices.
• Troubleshoot and resolve voucher issues, recycling items, and approval bottlenecks.
• Identify and analyze potential duplicate invoices and implement corrective actions.
• Process manual journal entries associated with invoices and adjustments.
• Prepare, maintain, and reconcile monthly balance sheet accounts, investigating and resolving variances promptly.
• Manage, recalculate, and post recurring and non-recurring journal entries for accruals and reversals.
• Maintain thorough supporting documentation for manual accrual calculations, management approvals, and operational workflows to ensure audit readiness.
• Complete daily/monthly tasks on schedule, pulling and analyzing financial reports across system sources.
• Reconcile commission accrual accounts and investigate discrepancies.
• Support commission payment processing and post corresponding GL accounting entries.
• Work closely with the Purchasing department to resolve PO, pricing, and cost center discrepancies.
• Communicate via email and phone regarding payment status updates, missing invoices, and statement reconciliations.
• Provide timely resolution to internal stakeholder and end-user inquiries.

Senior Accounting Services Analyst

Customer Support

• Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
• Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
• Accurately document enrollment requests and status changes.
• Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
• Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Customer Experience Associate I

Trainer

• Planning, designing and delivering onboarding trainings for new employees
• Conducting technical refresher trainings, soft-skill and upskilling sessions, as well as coaching
• Analyzing knowledge gaps and deriving targeted training measures
• Working closely with team leadership, quality assurance and project management
• Supporting the creation and maintenance of training materials, e-learning modules and knowledge bases

Trainer – Service Industry

• Assists with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required.
• Assists with supervisor call backs
• Assists with agent chat assistance
• Assists with the call center floor to assist representatives with questions or difficult telephone calls.
• Answers inquiries regarding general dispute process
• Data entry of disputes when necessary
• Assist department supervisor and manager in implementation of work assignments. Act as department supervisor without supervisor/manager.
• Performs all other duties as assigned.

Customer Experience Associate III

Support Engineer

• Lead the design and development of customized solutions within the Dynamics 365 environment (Customer Service & Sales Module).
• Oversee coding, unit testing, and debugging of applications.
• Manage development efforts for Microsoft Dynamics 365 projects.
• Ensure projects are delivered on time and meet quality standards.
• Act as the primary point of contact for technical discussions related to Dynamics 365.
• Provide mentorship and guidance to junior developers on best practices and technical skills.
• Analyze and resolve technical issues, performing root cause analysis to provide long-term solutions.
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.

App Dev & Support Engineer II

Processor

• Process BLIS and Outsort items
• Research data in customer service applications to find existing claim match
• Capture index data from images

Part Time Disability Transaction Processor

Disability Transaction Processor

QA Engineer

• Creates a quality checklist to determine potential defects.
• Reviews transactions and selects samples for auditing.
• Performs risk assessments related to performance monitoring and financial operations.
• Understands the connectivity of up-stream and down-stream processes with respect to the process they are auditing.
• Validates audit findings with operations personnel to concur with root cause analysis (RCA).
• Performs other duties as assigned.
• Complies with all policies and standards.
• Typing Speed Requirement 20WPM

Quality Assurance Associate III

Call Center Representative

• Support participants by answering inbound calls related to pension and retirement benefits
• Assist callers with questions regarding defined benefit pension plans, payments, account information, required documentation, and next steps
• Deliver professional and empathetic customer service in a fast-paced call center environment

Retirement Benefits Call Center Representative

Project Manager

• Lead infrastructure implementation projects from planning through delivery, ensuring initiatives are completed on time, within scope, and aligned with organizational goals.
• Collaborate with cross-functional teams to manage timelines, budgets, and technical resources for successful project outcomes.
• Provide project management for multiple concurrent Infrastructure projects developing pragmatic delivery and implementation plans with project resources.
• Responsible for adhering to PMO best practices, standards and framework for projects.
• Design, develop and maintain a detailed work breakdown of project milestones, deliverables and tasks to be accomplished for the initiative and ensure that tasks are accomplished on time and within budget.
• Leads and communicates project scope, goals and responsibilities to project team.
• Establish clear project sponsor and stakeholder expectations and engagement model which is then managed throughout the project life cycle.
• Proactively lead and manage program tollgates, risks, issues, mitigation plans, dependencies and continuous improvement actions.
• Monitors work of technical personnel, such as network, compute and storage engineers, providing support and direction to meet objectives as needed.
• Develops and maintains reporting procedures and monitors performance in project control activities; prepares and distributes reports related to project activities, health, risk, issues and budget.
• Drive collaboration and accountability with Tower Leads, Service Managers, Global Operations personnel, and Suppliers to develop and implement infrastructure projects in a complete and timely manner consistent with business needs.

IT Program & Project Management Consultant

Human Resources

• Investigate and determine the correct Coordination of Benefits (COB) for members with multiple health insurance plans
• Review insurance eligibility, policy coverage, and documentation to verify the proper payer order
• Contact insurance carriers, Medicare (CMS), employer groups, healthcare providers, and members by phone, email, fax, and mail to validate coverage information
• Research complex healthcare eligibility issues and apply Medicare CMS and NAIC guidelines to determine primary and secondary coverage
• Document findings accurately in company systems while maintaining complete and detailed records
• Review Explanation of Benefits (EOBs) and other insurance documentation to support payment determinations
• Process incoming COB correspondence and updating eligibility records as needed
• Handle inbound and outbound calls related to Coordination of Benefits inquiries
• Meet established productivity, quality, and turnaround time goals
• Maintain HIPAA compliance and adhere to all federal, state, and client requirements
• Collaborate with teammates while working independently in a remote environment
• Identify opportunities to improve processes, documentation, and communication

Benefits Specialist

Analyst

• Tracks and reports business-critical project and people metrics for client operations.
• Finalizes the intercompany reconciliation process.
• Liaises with AP and the business.
• Prepares monthly and quarterly balance justifications and documentation.
• Prepares customized reports and dashboards.
• Keeps updated data readily available for presentations or reporting.

Analista Contábil – Pleno

• Achieves goals through the work of others.
• Manages performance appraisals and pay reviews.
• Manages training for 3 or more employees.
• Manages hiring and termination actions.
• Receives guidance from manager.
• Bears ownership and accountability for single or multiple review deliverables.
• Reviews expenditure expense, payment, and outstanding reports for proper authorization and precision.
• Provides day-to-day leadership to team members.
• Collaborates with internal management for department initiatives and discussions for process improvement.
• Participates in communications with the client and other departments.

Senior Supervisor, Accounting Services

• Manages client expectations while servicing escalated customer disputes
• Performs routine customer contact center activities concerning business products and services
• Communicates in a warm and empathetic manner
• Responsible for the end-to-end resolution of customer issues