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Conduent

Retirement Benefits Call Center Representative

Conduent

Retirement Benefits Call Center Representative assisting with pension inquiries via inbound calls. Delivering customer service and support in a call center environment.

Posted 7/20/2026full-timeRemote • Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $17 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing customer service related to pension and retirement benefits, with strong communication and problem-solving skills to handle complex inquiries effectively.

Highest-signal resume keywords
Customer Service ExperienceCall Center ExperiencePension Benefits KnowledgeStrong Communication SkillsProblem-Solving Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Pension PlansRetirement BenefitsAccount Information ManagementDocumentation HandlingMultitaskingAttention to Detail
Soft Skills
EmpathyActive ListeningProfessionalism
Tools & Technologies
Computer Systems Navigation
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Defined Benefit Pension PlansFast-Paced EnvironmentInbound CallsCustomer Support

About the role

Key responsibilities & impact
  • Support participants by answering inbound calls related to pension and retirement benefits
  • Assist callers with questions regarding defined benefit pension plans, payments, account information, required documentation, and next steps
  • Deliver professional and empathetic customer service in a fast-paced call center environment

Requirements

What you’ll need
  • Previous customer service and call center experience
  • Pension or retirement benefits experience preferred
  • Strong communication and active listening skills
  • Ability to navigate multiple computer systems and tools efficiently
  • Strong attention to detail and ability to work in a fast-paced environment
  • Ability to explain pension and retirement benefit information clearly and professionally
  • Problem-solving skills with the ability to handle sensitive or complex inquiries
  • Ability to multitask while maintaining accuracy and quality
  • High school diploma or GED preferred
  • Ability to pass required background screening and drug test