Trainer – Service Industry

Conduent

Trainer for Deutsche Bahn's customer service teams, conducting remote training sessions. Role requires strong communication skills and training experience in the service industry.

Posted 7/23/2026full-timeRemote • 🇹🇷 TurkeyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in planning and delivering onboarding and training programs, with a strong focus on digital learning formats and the ability to analyze knowledge gaps. Proficient in both German and English, with excellent presentation skills and a high degree of self-motivation in remote environments.

Highest-signal resume keywords

Training DevelopmentE-Learning DesignBilingual CommunicationPresentation SkillsSelf-Organization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DeliveryKnowledge Gap AnalysisDigital Learning FormatsCoachingDidactic Aptitude

Soft Skills

EmpathySelf-Motivation

Tools & Technologies

MS TeamsPowerPointLMS Platforms

Industry Keywords

Customer ServiceService IndustryOnboarding TrainingUpskilling Sessions

About the role

Key responsibilities & impact

Planning, designing and delivering onboarding trainings for new employees
Conducting technical refresher trainings, soft-skill and upskilling sessions, as well as coaching
Analyzing knowledge gaps and deriving targeted training measures
Working closely with team leadership, quality assurance and project management
Supporting the creation and maintenance of training materials, e-learning modules and knowledge bases

Requirements

What you’ll need

Experience as a trainer, coach or learning specialist in a customer service or service industry environment
Excellent German and English skills, both written and spoken (C2+)
Didactic aptitude, strong presentation skills and empathy
Experience developing and applying digital learning formats (e‑learning, blended learning, etc.)
High self-motivation and ability to self-organize in a remote working environment
Ideally, experience with tools such as MS Teams, PowerPoint and LMS platforms

Benefits

Comp & perks

Regular working hours: Monday to Friday, 08:00 – 17:00 (weekends off)
High flexibility: weekend assignments only in exceptional cases and by mutual agreement
A secure permanent full-time position working from home in Turkey
The opportunity to actively shape the development of a team on behalf of Deutsche Bahn
An innovative, international working environment with short decision-making paths
Continuing education opportunities and modern digital tools
Competitive base salary
Provision of complete technical equipment (laptop, headset, etc.) delivered to your home by courier
Full registration with the SGK and a permanent employment contract under Turkish labor law
Private supplementary health insurance for you and your family
Nesting bonus totaling €1,000 (paid in two installments of €500 in the 7th and 10th payroll cycles after 6 and 9 months of employment)
Meal allowance of up to 6,670.00 TL per month (based on 23 working days)
Internet allowance for your home office of 440.00 TL
Child allowance: 8,000.00 TL (gross) monthly per child (0–6 years)