Customer Experience Associate I

Conduent

Customer Experience Associate providing phone support for Iowa Medicaid inquiries. Documenting requests and maintaining program knowledge while offering customer service.

Posted 7/23/2026full-timeRemote • Iowa • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in customer service within a call center environment, effectively communicating program requirements and maintaining technical knowledge of Iowa Family Care rules. Capable of problem-solving and building relationships with diverse individuals while accurately documenting enrollment processes.

Highest-signal resume keywords

Customer Service ExperienceCall Center Environment KnowledgeIowa Family Care Rules ProficiencyEffective Communication SkillsProblem-Solving Ability

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyRelationship BuildingAnalytical Skills

Tools & Technologies

Web-Based Computer System

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Iowa Medicaid ProgramEnrollment DocumentationQuality Monitoring Processes

About the role

Key responsibilities & impact

Act as initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates.
Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles.
Accurately document enrollment requests and status changes.
Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone.
Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies.
Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.

Requirements

What you’ll need

Basic understanding of a call center environment in a customer service role and quality monitoring processes.
Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers.
Ability to problem solve through analysis and ongoing feedback.
Achieve results through knowledge, empathy, and commitment.
Ability to work with people of diverse backgrounds.
High School diploma or GED
Background required.
Must reside within 1 hour driving distance from Des Moines, IA

Benefits

Comp & perks

Paid Training
Equipment Provided from Des Moines, IA office
Full-time schedule (40 hrs. a week)
Career Growth Opportunities
PerkSpot- Employee discount program
Full Benefit Options