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Customer Experience Associate III
ConduentCustomer Experience Associate servicing escalated customer disputes and providing customer support at Conduent. Residing in New York to fulfill job requirements in a remote capacity.
Posted 7/17/2026full-timeRemote • New York • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $20 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills by effectively managing client expectations and resolving escalated disputes. Proficient in Microsoft Applications to support routine customer contact center activities.
Highest-signal resume keywords
Customer Dispute ResolutionClient Expectation ManagementMicrosoft Applications ProficiencyEmpathetic CommunicationCustomer Service
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft OutlookMicrosoft ExcelMicrosoft Word
Soft Skills
EmpathyCommunication
Industry Keywords
Customer Contact CenterCustomer Service
About the role
Key responsibilities & impact- Manages client expectations while servicing escalated customer disputes
- Performs routine customer contact center activities concerning business products and services
- Communicates in a warm and empathetic manner
- Responsible for the end-to-end resolution of customer issues
Requirements
What you’ll need- Must reside in NY
- Intermediate knowledge of Microsoft Applications (Outlook, Excel, Word, etc)
Benefits
Comp & perks- Paid Training
- Medical, dental and vision benefits
- 401K and matching
- Employee discount program
- Career growth opportunities
- Positive employee friendly culture