Customer Experience Associate III

Conduent

Customer Service Representative III assisting customers with debit card inquiries at Conduent's EPS Call Center. Handling inbound calls and providing support while maintaining a high standard of service.

Posted 7/23/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to assist with call center operations, including handling inquiries and disputes. Proficient in data entry and compliance with operational requirements.

Highest-signal resume keywords

Call Center ExperienceCustomer Service SkillsData Entry ProficiencyHigh School Diploma or GEDCompliance with Background Checks

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryDispute Process KnowledgeWindows Applications Proficiency

Soft Skills

Communication SkillsProblem-Solving SkillsTeam Collaboration

Tools & Technologies

Computer EquipmentHigh-Speed Internet Connection

Industry Keywords

Call CenterCustomer ServiceEscalation Management

About the role

Key responsibilities & impact

Assists with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required.
Assists with supervisor call backs
Assists with agent chat assistance
Assists with the call center floor to assist representatives with questions or difficult telephone calls.
Answers inquiries regarding general dispute process
Data entry of disputes when necessary
Assist department supervisor and manager in implementation of work assignments. Act as department supervisor without supervisor/manager.
Performs all other duties as assigned.

Requirements

What you’ll need

Must be at least 18 years of age or older.
Must have a High School Diploma, or GED
A minimum of 1 year experience in Call Center or Customer Services
All internals must have 6 months experience in your current role.
Must be able to successfully pass a criminal background check, credit check and security fingerprint.
Compliance with camera requirements for meetings and training.
Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
Equipment: The company will provide all necessary computer equipment
Internet Speed Test: Must complete an internet speed test and achieve 50 Mbps upload and 50 Mbps download.
Working knowledge of computers and Windows applications.

Benefits

Comp & perks

Full Time Employment
Competitive Pay: Pay is $18.00/hr which may be below your state's minimum wage. Please take this into consideration when applying
Career Growth Opportunities
Full Benefit Options
Great Work Environment
Work schedule: TBA