Call Center Representative
Urrly
Salary
💰 $11 per hour
Job Level
Junior
About the role
- Remote Customer Service Representative – first point of contact for client customers
- Efficiently manage a high volume of inbound calls in a fast-paced environment
- Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies
- Assist cardholders with inquiries regarding transactions and account statuses
- Listen actively to understand customer needs and offer clear, accurate information
- Process transactions via web-based applications and handle research requests with precision
- Maintain in-depth knowledge of company and client programs, policies, and technology
- Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations
- Support team operations during peak times or absences to help maintain seamless service
Requirements
- Must be at least 18 years old
- High School Diploma or equivalent
- Minimum 6 months of Customer Service, Call Center or Dispatch experience
- Preferred: 1+ years of previous call center experience
- Proficient in English
- Effective communicator who can clearly explain complex information
- Strong work ethic and problem-solving skills
- Ability to navigate multiple screens and applications while guiding customers
- Commit to 100% attendance during three-to-five-week paid training
- Complete a background check, credit check, and security fingerprinting
- Verified, secure, reliable, high-speed internet connection
- Dedicated work area with desk, chair, electrical outlet, and direct LAN connection
- Company will provide necessary computer equipment
- Internet speed test minimum 50 Mbps upload and 20 Mbps download
- Reside in Puerto Rico with legal authorization to work permanently in the United States