Urrly

Call Center Representative

Urrly

full-time

Posted on:

Origin:  • 🇵🇷 Puerto Rico

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Salary

💰 $17 per hour

Job Level

Mid-LevelSenior

About the role

  • Make outbound calls to schedule and confirm appointments
  • Take inbound calls from members (mostly Spanish)
  • Enter accurate notes into scheduling system
  • Follow up on missed or rescheduled visits
  • Ensure every call ends with a clear next step
  • Flag urgent issues to supervisors quickly
  • Use phone, CRM, and scheduling tools to manage appointments

Requirements

  • Call center experience
  • Fluent Spanish and English
  • Must live in Puerto Rico
  • Able to work PST hours from Puerto Rico
  • Reliable internet and quiet workspace
  • Consistent attendance and punctuality