Customer Success Manager
TENEX.AI
Cyber Security
Customer Success Specialist
Propelus
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $70,000 per year
Job Level
Junior
About the role
- Own Customer Onboarding and Education: partner with Professional Services to guide new customers through onboarding and provide tailored education
- Proactive Relationship Management: build and maintain strong relationships with a portfolio of customers, acting as a trusted advisor
- Monitor Customer Health & Engagement: monitor and analyze usage metrics, customer health scores, and key data points; deploy playbooks to increase satisfaction and minimize churn
- Collaborate on Issue Resolution: partner with Customer Support to escalate critical issues, ensure timely resolution, and uncover recurring trends
- Drive Revenue Growth: guide customers through renewals and collaborate with Sales to identify upsell, expansion, and cross-sell opportunities
- Contribute to Team Success: exchange best practices, share insights, and contribute to team-wide goals
Requirements
- 1-2 years of experience in a Customer Success, account management, or customer support role, preferably within a SaaS company
- Exceptional communication and interpersonal skills
- Strong understanding of customer success principles, including churn reduction and retention strategies
- Excellent problem-solving abilities and meticulous attention to detail
- Proven ability to work independently and manage time effectively
- Experience using a CRM or Customer Success Platform (CSP) like HubSpot or Gainsight
- Bachelor's degree or equivalent experience (preferred)
- Experience with compliance management technology or a basic understanding of compliance principles (preferred)
- Demonstrated ability to quickly learn and master new technologies (preferred)
- Authorized to work in the US and located within US borders; sponsorship not offered
