Propelus

Full-stack Engineer

• Own the React Native companion app from architecture through app-store release, instrumentation, and the iteration that follows launch.
• Work side by side with the web application team to build out new features for both web and mobile.
• Ship full-stack features across accessible React UIs, type-safe APIs, and a GraphQL layer over several data stores, from first design to production.
• Weigh architectural trade-offs and explain them clearly to both technical and non-technical people, so engineering decisions stay tied to business goals.
• Stay accountable for what you ship. That includes instrumentation, handling incidents, and the analysis afterward.
• Make the team better through careful code reviews, mentoring, and sharing what you know.
• Improve how we deliver software: our testing frameworks, our CI/CD pipelines, and the tooling that gets in everyone's way when it's not right.
• Support our teams across the organization, working cross functionally on multiple product lines, and pivoting when needed for success

Senior Software Engineer

Customer Success Manager

• Lead, mentor, and develop a team of Customer Success Professionals, providing coaching, training, and performance feedback to ensure high levels of performance and professional growth.
• Support CSMs in executing complex contract renewals, expansions and upsells, collaborating with Sales and other teams as necessary to drive retention and growth.
• Develop and implement customer success strategies to improve satisfaction, retention, and expansion (NRR), leveraging data to identify opportunities for improvement.
• Analyze customer health trends and data to proactively mitigate churn risks and identify opportunities for product and service improvements.
• Partner with Operations to design and test new workflows for customer segments, optimizing processes and enhancing efficiency.
• Align with Sales, Product, and Marketing leadership on account growth strategies and cross-functional initiatives.
• Present team performance and customer insights to Director-level leadership, offering strategic recommendations for continuous improvement.
• Contribute to the creation and continuous improvement of customer success playbooks, best practices, and training materials.
• Manage team resources effectively, ensuring optimal workload distribution, capacity planning, and utilization.

Manager, Customer Success

Product Designer

• Lead the design and redesign of full application experiences across CE Broker
• Conduct and synthesize user research to understand needs and pain points
• Create wireframes, prototypes, and high-fidelity mockups for web and mobile
• Build production-quality front-end code for designs using React and Tailwind CSS
• Use Claude Design to efficiently move from design to working code
• Own and extend the design system including components and documentation
• Lead design-engineering discussions on interaction patterns and architecture
• Ensure ADA compliance and best practices across deliverables
• Stay current on UX and AI tooling trends and adopt what is beneficial.

UX Designer

• Manage a portfolio of assigned customers, serving as their primary point of contact and advocate.
• Build and maintain strong, long-lasting relationships with key stakeholders across customer organizations.
• Partner with Professional Services to onboard new customers and foster a smooth transition to ensure long-term success.
• Collaborate with customers to create and execute shared success plans, aligning with their business goals to drive continuous value.
• Proactively monitor customer health and leverage the CSP system to stay data-driven in our approach, utilizing playbooks to address potential risks, track customer interactions, and ensure timely follow-up.
• Partner with internal teams, including Support and Product, to resolve customer challenges and ensure their needs are met.
• Conduct regular touch points and business reviews to assess progress, discuss goals, and uncover opportunities for improvement.
• Provide ongoing support and guidance to customers on product features, best practices, and strategies for maximizing value.
• Identify upsell, cross-sell and expansion opportunities within existing accounts, fostering stronger relationships and driving additional value.
• Create customer advocates through case studies, references, and testimonials, while ensuring timely renewals and long-term customer retention.
• Contribute to the development and refinement of customer success best practices and processes to enhance team performance

Performance Marketing

• Own end-to-end B2C paid search and paid social strategy (Google Ads, Microsoft Ads, Performance Max, Demand Gen, Meta, TikTok, Reddit, YouTube) to drive new subscription acquisition, trial-to-paid conversion, and reactivation for the CE Broker product line.
• Build and lead the organic search program for CE Broker—technical SEO, content SEO, on-page optimization, internal linking, and authority-building—targeting individual healthcare professionals searching for license renewal, CE tracking, and continuing education solutions.
• Monitor cebroker.com web and data analytics using GA4, Google Search Console, and business intelligence tools (including Looker/Data Studio or other platforms) — tracking traffic volume, channel mix shifts, user behavior, and anomalies; surface insights on fluctuations in organic, direct, referral, and paid traffic to inform strategy and flag issues early.
• Develop the subscription-economics measurement framework (CAC, payback period, LTV:CAC, ROAS by cohort, retention-adjusted ROAS) and use it to allocate budget across channels, campaigns, geographies, and license-board audiences.
• Embed AI across the search workflow: deploy LLM-driven keyword and SERP research, AI-assisted ad copy and landing-page generation, automated bid and budget pacing, predictive audience modeling, and AI-powered reporting and anomaly detection.
• Design and run a continuous experimentation roadmap—ad creative, bidding strategies, audiences, landing pages, pricing presentation, and checkout flows—using A/B and incrementality testing to compound subscription growth.
• Optimize the subscriber funnel in partnership with the Director of Growth Product Management, influencing landing pages, pricing pages, sign-up flows, and on-site search experiences so that paid and organic traffic convert at best-in-class rates.
• Develop and own the CE Broker SEO content strategy in partnership with Growth Marketing and Product Marketing—mapping search intent across license types, state boards, and renewal cycles to a high-velocity publishing roadmap.
• Manage paid media budget and forecast subscription acquisition, delivering monthly and quarterly plans with channel mix, expected CAC, expected new subscribers, and downside/upside scenarios; pace daily and re-forecast as needed.
• Build executive-ready reporting and dashboards (Looker/Data Studio, GA4, Search Console, ad platforms, subscription billing) that connect search performance to subscriber, revenue, and retention outcomes; present results, insights, and recommendations to marketing leadership and the broader CE Broker business.
• Partner with Product, Data, and Engineering teams to audit, maintain, and improve GA4 event tracking and conversion measurement on cebroker.com — ensuring subscription-critical events (trial starts, checkout steps, subscription conversions, reactivations) are firing accurately and that data integrity supports reliable reporting and optimization decisions.
• Stay ahead of fast-moving changes in search—AI Overviews, generative search experiences (SGE), zero-click results, privacy and tracking shifts, and evolving paid auction dynamics—and translate them into proactive strategy adjustments.
• Partner with Growth Marketing and Product Marketing to ensure consistent messaging, audience segmentation, and downstream nurture for subscribers acquired through paid and organic search.
• Manage relationships with external agencies, freelancers, and martech vendors as needed; evaluate and rationalize the SEO/PPC tool stack (e.g., SEMrush/Ahrefs, Screaming Frog, Search Console, Optmyzr, AI copy and bid tools) for impact and efficiency. Recommend additional tooling or tooling consolidation.
• Develop a deep understanding of the healthcare professional audience—license renewal cycles, CE requirements by state and board, and competitive alternatives—and use that insight to differentiate CE Broker in both paid and organic channels.

Senior Software Engineer

Manager, Customer Success

UX Designer

Customer Success Manager

Senior Performance Marketing Manager – B2C