Propelus

Manager

• Lead, mentor, and develop a team of Technical Product Support Specialists.
• Manage team scheduling, capacity, and performance to ensure achievement of SLAs and KPIs.
• Oversee the technical training and onboarding of new support staff.
• Act as the final point of escalation for complex or critical technical issues.
• Analyze support data, metrics, and customer feedback for product and process improvements.
• Serve as the voice of the customer within Propelus by collaborating with Product Management and Customer Success.

Senior Technical Product Support Manager

QA Engineer

• Ensure the quality and performance of software applications by developing and executing comprehensive test strategies.
• Lead risk-based testing efforts and design and automate complex test scenarios.
• Support test automation integration within CI/CD pipelines and contribute to pipeline improvements.
• Develop and maintain automated test scripts using established frameworks.
• Execute and analyze automated test results, identifying and reporting defects.
• Contribute to the design and implementation of test automation frameworks.
• Perform regression testing using automated test suites and maintain test automation environments and data.
• Collaborate with developers to troubleshoot and resolve automation issues and participate in cross-functional team meetings.
• Provide regular updates on automation progress, identify potential risks, and analyze automation test results with recommendations for improvement.
• Assist in the creation of automation test reports and metrics, improve existing automation processes and documentation, mentor junior engineers, and lead small projects.
• Ensure the quality of software releases through automated testing and support continuous improvement of automated testing capabilities.

Quality Engineer

Product Marketing

• Lead Product Marketing Strategy: Define and execute product marketing efforts that align with overall business objectives, ensuring strategic priorities support revenue growth and market expansion.
• Go-to-Market (GTM) Ownership: Define and execute end-to-end GTM strategies for product launches, feature enhancements, and market expansions, from initial concept to post-launch optimization.
• Develop Product Positioning & Messaging: Craft compelling, differentiated product positioning, messaging, and value propositions that resonate with target customers and drive demand.
• Act as the Market & Competitive Expert: Become the voice of the customer and the expert on our target market. Lead research to deeply understand market trends, customer pain points, and the competitive landscape to inform and refine our strategies.
• Manage Pricing & Packaging: Partner with key stakeholders to develop and refine our pricing and packaging strategies to maximize revenue and market share.
• Champion Sales Enablement: Collaborate with sales leadership to develop high-impact sales enablement materials, including product training, battlecards, and demo scripts.
• Lead Product Content & Storytelling: Oversee the creation of high-quality product marketing content, from white papers and case studies to compelling product narratives that maintain a consistent story across all channels.
• Build a High-Performing Team: Lead, mentor, and grow a team of product marketing professionals, fostering a culture of innovation, collaboration, and data-driven decision-making.

Senior Director, Product Marketing

Accounts Receivable

• Manage Accounts Receivable operations: process payments (ACH/checks) and maintain financial records in Maxio and NetSuite.
• Coordinate local deposits: visit Jacksonville Beach office 2-3 times per week to process incoming mail and deposit checks at the bank or lockbox.
• Drive customer collections and resolution: send collection emails and partner with Customer Success Managers to resolve outstanding balances and billing questions.
• Provide billing support: serve as the primary point of contact for billing inquiries and manage the billing inbox.
• Maintain financial data integrity: monitor Accounts Receivable aging, generate bi-weekly reports for management, and ensure records are audit-ready.
• Process Accounts Payable: assist with AP transactions, ensure proper three-way match and adherence to company policies.
• Perform reconciliations and reporting: perform basic monthly reconciliations and assist with ad-hoc financial reporting as needed.
• Support general finance and office admin: assist with internal and external audits, handle incoming mail, and support People Operations with administrative tasks.

Accounts Receivable Specialist

Human Resources

• Assist with day-to-day operations of the People team and contribute to a positive employee experience
• Serve as a primary point of contact for employee questions and support tickets, providing timely and empathetic responses
• Help manage onboarding workflows and paperwork, prepare new hire documents, conduct initial orientations
• Support recruiting by reviewing applications, conducting initial candidate screen calls, and scheduling interviews
• Maintain and update employee records in HRIS, ensuring accuracy and confidentiality
• Assist with benefits administration including enrollment, changes, terminations, reconciliation, and employee support
• Contribute to planning and coordinating employee engagement activities and events
• Prepare and distribute HR-related communications and policy updates
• Provide administrative support including HR-related invoicing, calendar management, and preparing presentations
• Support compliance with labor laws and regulations by assisting with audits and record-keeping
• Assist in identifying opportunities to enhance and streamline People Operations processes

HR Generalist

Accounts Payable

• Manage Accounts Receivable operations including daily AR activities, processing payments (ACH/checks), and maintaining records in Maxio and NetSuite
• Coordinate local deposits by visiting Jacksonville Beach office 2-3 times per week to process incoming mail and deposit checks at the bank or lockbox
• Drive customer collections and resolution by sending collection emails and partnering with Customer Success Managers to resolve outstanding balances and billing questions
• Provide billing support as primary point of contact for billing inquiries and proactively manage the billing inbox
• Maintain financial data integrity by monitoring Accounts Receivable aging, generating bi-weekly reports for management, and ensuring records are audit-ready
• Process Accounts Payable transactions assisting with three-way match and adherence to company policies
• Perform basic monthly reconciliations and assist with ad-hoc financial reporting as needed
• Support general finance and office administration including assisting with internal and external audits, handling incoming mail, and supporting People Operations administrative tasks

Accounts Receivable/Accounts Payable Specialist

Customer Success Manager

• Own Customer Onboarding and Education: partner with Professional Services to guide new customers through onboarding and provide tailored education
• Proactive Relationship Management: build and maintain strong relationships with a portfolio of customers, acting as a trusted advisor
• Monitor Customer Health & Engagement: monitor and analyze usage metrics, customer health scores, and key data points; deploy playbooks to increase satisfaction and minimize churn
• Collaborate on Issue Resolution: partner with Customer Support to escalate critical issues, ensure timely resolution, and uncover recurring trends
• Drive Revenue Growth: guide customers through renewals and collaborate with Sales to identify upsell, expansion, and cross-sell opportunities
• Contribute to Team Success: exchange best practices, share insights, and contribute to team-wide goals