Call Center Agent, Child Support

Conduent

full-time

Posted on: 9/6/2025

Origin: • 🇺🇸 United States

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💰 $17 - $18 per hour

JuniorMid-Level

About the role

Handle inbound calls for the New Jersey Department of Human Services Office of Child Support and the services it provides
Address and research customer inquiries and provide appropriate and accurate information
Respond to telephone inquiries and concerns using approved procedures and guidelines while ensuring the quality and integrity of the call
Answer questions on child support payments history and account histories
Reset Personal identification of callers unable to self-serve in the Interactive Voice Response system
Gather information, research/resolves inquiries, and appropriately document customer calls
Read and interpret documents on file
Understand and retain a large amount of information
Professionally answer and respond to escalated calls when they arise
Communicate appropriate options for resolution promptly
Review the customer needs and inform customers of services and resources available to them
Participate in 7-week paid training (8:30 am-5 pm M-F) and work M-Thursday hours after training

High School diploma or GED
Background and drug screening required
2 years of high-volume call center or Customer Service experience
Computer system experience with data entry, database documentation knowledge
Typing WPM 30
Two screens/monitors are required
Have your own equipment (PC) Mac is not compatible
Typing survey/assessment is required
To approve you working from home, you must send the interviewer two screenshots
Internet speed- Your internet speed must be at least 400 Mbps
Processor: Intel Core i5 or higher; AMD Ryzen 5 5000 or higher
Laptop or Desktop, 14” screen or higher required (External 20” or higher recommended)
Running Windows 10 OS 64 bit
Memory (RAM) minimum 8 GB, recommended 16 GB
Ethernet cable, 50 feet or longer based on router to office distance
Background and drug screening required