Conduent

Customer Care Associate, Medicaid

Conduent

full-time

Posted on:

Origin:  • 🇺🇸 United States • Kansas

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Salary

💰 $16 - $17 per hour

Job Level

JuniorMid-Level

About the role

  • Provide quality customer service in the KanCare Contact Center as part of the KanCare Clearinghouse Program
  • Gather thorough documentation and enter information into various systems
  • Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
  • Answer questions about the eligibility process and provide general program information for Family Medical and E&D/LTC Programs
  • Respond to calls courteously, accurately, and concisely
  • Provide high-quality customer service and focus on the accuracy of information provided
  • Evaluate information received through phone contact, ask appropriate follow-up questions, solicit additional information, and evaluate potential impact
  • Use standard technology: telephones, e-mail, and web browsers
  • Maintain up-to-date knowledge of regulations, policies, and guidelines
  • Complete all assigned training as necessary

Requirements

  • High School diploma or GED equivalent; post-secondary education preferred
  • Minimum of six (6) months’ experience in customer service
  • Minimum of six (6) months’ experience in Family Medical Medicaid eligibility (preferred)
  • Knowledge of Medicaid and managed care programs (preferred)
  • Bilingual Spanish/English with the ability to speak and read both languages fluently (preferred)
  • Strong computer skills with the ability to maneuver in complex software systems
  • MS Office, Outlook, and Internet usage experience
  • Active listening skills
  • Customer orientated
  • Ability to adapt/respond to different types of characters
  • Able to multi-task, prioritize, and manage time effectively
  • Good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
  • Requires excellent data entry skills; the ability to type 28-30 minutes per minute accurately
  • Willingness to work part of a team
  • Maintain the integrity and confidentiality of all records and communications
  • Complete all assigned training as necessary