Customer Support

• Foster strong relationships with National Accounts customers through a concierge-style service approach.
• Support sales performance goals by monitoring key indicators and ensuring seamless account operations.
• Manage account setup, pricing maintenance, sales order placement (EDI/API/manual), invoicing, and backorder resolution.
• Collaborate cross-functionally with Sales Operations, Customer Service, Finance, and eCommerce to ensure account satisfaction.
• Coordinate with Managed Care and Buying Group leadership to resolve operational issues and identify improvement opportunities.
• Conduct regular touchpoint meetings with National Accounts to ensure high-quality service delivery.
• Create and maintain process documentation, reports, and resources to support operational excellence.
• Handle incoming calls, cases, and service requests in the National Accounts queue.
• Perform additional duties and projects as assigned.

Sales Support Specialist

Customer Service Support Representative – Client Billing

Licensed Customer Service Representative

Bilingual Licensed Customer Service Representative

Lead Customer Support Associate

Customer Service Representative