Sonova Group

Analyst

• Provide technical support to internal and external customers
• Focus on point-of-sale systems, ERP applications, and related technologies
• Ensure system stability and operational efficiency by resolving incidents
• Support users, collaborating with cross-functional teams
• Perform validation testing after system updates or fixes
• Identify and propose process improvements and automation opportunities

Support IT Analyst

Director

• Lead and inspire the sales team to achieve KPIs such as revenue targets, Average Selling Price (ASP), Gross Margin, Local Contribution Margin (LCM), Help Rate and Same Day Help
• Manage, coach and develop a team of Hearing Care Professionals and support employees
• Effectively manage and support change management initiatives
• Willing to travel throughout region and provide ongoing onsite support
• Motivate the team to enthusiastically embrace the policies and procedures of AudioNova
• Ensure the team provides a customer-centered approach
• Ensure all employees are compliant with AudioNova’s local and global policies and procedures
• Work collaboratively with other leaders to execute on all talent management initiatives
• Lead strategies to improve engagement across the region
• Collaborate with Real Estate, Facilities & Branding to execute on portfolio management initiatives
• Foster a culture that aligns with the values and vision of AudioNova
• Support the Senior Director, Sales with strategic projects
• Ensure compliance with all local, state and federal laws

Regional Director – Hearing Care

Security Engineer

• Support Secure Product Development: Collaborate with product development, quality, and maintenance teams to integrate cyber security into the secure product development lifecycle, including secure design, development, maintenance, and DevSecOps practices.
• Cyber Security Strategy & Governance: Assist in developing and implementing Sonova’s cross-divisional product cyber security strategy, roadmap, policies, standards, controls, and processes, ensuring adoption within Advanced Bionics.
• Threat & Regulatory Monitoring: Monitor evolving cyber threats, industry trends, and regulatory requirements, conducting assessments against relevant standards and frameworks to maintain an effective security posture.
• Security Requirements & Risk Management: Identify security requirements for products and business processes, monitor product cyber risks, and support initiatives to ensure product confidentiality, integrity, and availability.
• Security Verification & Vulnerability Management: Conduct and support security verification activities including design and code reviews, vulnerability scanning, penetration testing, and ongoing vulnerability management for products and services.
• Security Metrics, Documentation & Incident Response: Maintain required security documentation and quality deliverables, measure effectiveness of security controls through KPIs, and support cyber security incident response and investigations.
• Cross-Functional Collaboration & Continuous Improvement: Work with internal teams, external partners, and customers to promote cyber security awareness, support communication on product security matters, contribute to R&D activities in an agile environment, and drive continuous improvement initiatives.

Senior Engineer, Product Cybersecurity Systems

DevOps Engineer

• Collecting, cleaning, and analyzing reliability data
• Supporting and performing failure analysis and Root Cause Analysis (RCA)
• Assisting with Fault Tree Analysis (FTA) & Supporting Design Failure Mode and Effects Analysis (DFMEA)
• Preparing technical reports and presenting findings to engineering teams
• Supporting implementation and verification of reliability improvement actions
• Perform hardware reliability testing and create new tests

Practical Trainee, Reliability Engineer

Data Engineer

• Build and operate a Databricks Lakehouse / Data Lake for enterprise HR data
• Integrate multiple data sources (e.g., SAP SuccessFactors, ServiceNow) to ensure seamless and accurate data flow
• Implement and maintain analytics-ready data models in dbt and convert exploratory datasets into reusable, trusted derived datasets
• Develop, refactor, and optimize data pipelines using AI-assisted coding tools (CLI-first) in Databricks for speed, quality, and maintainability
• Provide curated datasets for internal tools, AI-driven applications, and reporting purposes
• Partner with analysts and business stakeholders to understand data requirements and translate them into robust technical solutions
• Monitor and improve data quality, governance, and performance across all pipelines and datasets

Lead Data Engineer

Research Analyst

• Conduct qualification, initiation, interim monitoring, and close-out visits in accordance with the Monitoring Plan
• Ensure investigational sites remain compliant with the approved protocol, regulatory requirements, and Sponsor SOPs
• Perform source data review and verification to ensure accuracy, completeness, and traceability of clinical data
• Review and ensure timely reporting of adverse events and device deficiencies
• Support preparation of FDA Annual Reports and regulatory submissions as applicable
• Maintain and reconcile TMF/eTMF documentation to ensure inspection readiness
• Provide site training on investigational plan requirements and study procedures
• Collaborate with Regulatory Affairs and Data Management to resolve data and compliance issues
• Escalate protocol deviations, compliance concerns, or site performance issues as appropriate
• Support internal and external audit readiness activities

Senior Clinical Research Associate

Paralegal

• Manage corporate governance activities across the Americas, including maintaining corporate records, preparing resolutions, and supporting internal mergers and recapitalization projects.
• Oversee Beneficial Ownership Information (BOI) reporting and handle state registrations for all group companies.
• Support mergers, acquisitions, dispositions, and corporate reorganizations in the U.S., including document preparation and transaction coordination.
• Assist with employment and litigation matters in the U.S. and Canada, including pre‑litigation support, litigation management, and maintaining litigation hold records.
• Manage service‑of‑process communications, legal mail, and litigation reporting.
• Collaborate with Senior Counsel, outside counsel, and internal teams to ensure timely, accurate execution of legal tasks.

Corporate Paralegal

Sales

• Lead the North-East region by implementing the commercial strategy
• Grow sales together with the sales force
• Maintain proactive communication with key distributors
• Develop the team by setting clear objectives
• Monitor team results and implement commercial initiatives
• Provide daily reporting on the region's performance

Regional Sales Manager – North-East

Manager

• Development of sales enablement content and tools
• Design and rollout of upselling and cross-selling programs and content
• Development of training and coaching programs
• Field/on-site support and coaching for sales teams
• Development and optimization of the annual promotional plan
• Direct management of the Inside Sales team

Sales Performance Manager

• Piloter la région Nord-Est en appliquant la stratégie commerciale Phonak
• Développer les ventes avec la Force de Ventes
• Communication proactive vers les distributeurs
• Suivre les résultats de l'équipe et reporter
• Animer les réunions régionales et nationales marketing / ventes

Responsable Régional des Ventes Nord-Est – F/H

Customer Support

• Providing exceptional customer service in person, over the phone and by email
• Scheduling appointments and organizing files for the clinic’s Hearing Care Professionals
• Managing and maintaining client accounts while building relationships
• Working with insurance companies to ensure successful third-party billing operations
• Assist with cleanings and minor in-clinic device repairs – don’t worry, training provided!

Customer Care Representative

• Lead the Southwest region, implementing Phonak's commercial strategy
• Grow sales with the field sales team through product promotion
• Maintain proactive communication with key distributors and sales networks
• Monitor team performance and implement commercial initiatives
• Provide daily reporting on regional performance

Regional Sales Manager, Southwest

• Lead the South-West region, implementing Phonak’s commercial strategy
• Develop the team’s skills and drive sales
• Define Phonak’s commercial and marketing policies
• Grow sales in collaboration with the field sales force
• Maintain proactive communication with distributors
• Set and monitor clear objectives for the team
• Provide commercial coaching to the teams
• Track team performance and produce daily reports

Regional Sales Manager – South-West

• Beantwoorden van vragen (telefonisch en via e-mail) van zowel CI-dragers, onze zakelijke relaties als onze collega’s (lokaal en internationaal).
• Eerstelijns trouble shooting bij onverhoopte storing van onze producten.
• Verwerken van bestellingen en wissels van (nieuwe/retour) producten (SAP).
• Verwerken van facturen van lokaal verzonden bestellingen.
• Zorgdragen voor het up-to-date houden van onze masterdata in ons CRM systeem (SalesForce) en SAP.
• Nauwe samenwerking met onze logistieke afdelingen voor tijdige opvolging van zendingen.

Customer Service Representative

• Drive the evolution of enterprise security architecture in alignment with EA principles and security standards
• Perform security assessments for new applications, major changes, and vendors (including custom and SaaS solutions)
• Review security documentation (e.g., ISO 27001, SOC 2, pen-test reports, architecture diagrams) and assess risks
• Identify security gaps and recommend risk-based remediation and security-by-design controls
• Document recommendations and support the risk management process, escalating issues when required
• Contribute to the Enterprise Architecture Review Board with security recommendations
• Collaborate with architects and cross-functional teams (Security, Legal, Data Privacy, IT Infrastructure, SecOps)
• Support continuous improvement of security assessment processes and provide insights on risk trends and compliance