Sonova Group

Account Executive

• Guidare la performance di vendita ed eseguire la strategia commerciale in tutto il territorio assegnato
• Costruire, sviluppare e mantenere solide relazioni con i centri acustici indipendenti
• Promuovere e dimostrare le soluzioni uditive di Sonova
• Collaborare con i team interni per offrire un'esperienza eccellente al cliente
• Gestire le opportunità con i clienti, le previsioni di vendita
• Pianificare ed eseguire visite ai clienti
• Supportare le negoziazioni commerciali e le attività amministrative di vendita

Senior Sales Representative

Customer Support

• Provide expert technical and clinical support to Advanced Bionics cochlear implant recipients through phone, video, chat, email, text, Microsoft Teams, and Zoom.
• Troubleshoot cochlear implant devices, accessories, Bluetooth connectivity, consumer applications, and online portals.
• Guide newly implanted recipients through product orientation, rehabilitation resources, device setup, and ongoing product education.
• Partner closely with Customer Service, Clinical Specialists, Audiologists, and Field Teams to ensure exceptional recipient outcomes.
• Assist recipients with myABOnline and other digital consumer platforms.
• Assess recipient satisfaction and identify opportunities for equipment upgrades, accessories, service contracts, or second-side implantation discussions.
• Document recipient interactions and communicate recommendations with clinical teams when appropriate.
• Maintain exceptional recipient satisfaction while meeting key performance indicators (KPIs) related to service quality and responsiveness.
• Serve as the first point of escalation for complex recipient questions and technical issues.
• Train, coach, and mentor new Recipient Support Specialists.
• Lead KPI reporting and contribute during team performance meetings.
• Support continuous process improvements and additional projects as assigned.

Senior Recipient Support Specialist

Director

• Define the global B2B digital strategy
• Own the vision and roadmap for the digital customer journey across discovery, onboarding, engagement, service, and loyalty
• Deliver consistent customer experiences across websites, HCP portals, e-commerce platforms, and connected digital applications
• Own the global B2B digital product portfolio
• Lead UX, digital content strategy, SEO, conversion optimization, and digital product management
• Drive continuous improvement of customer-facing platforms
• Partner with Commercial, Marketing, and Sales teams to digitize customer interactions
• Develop digital capabilities supporting lead generation, onboarding, pricing, and partner enablement
• Define KPIs across the customer journey
• Build a data-driven operating model using customer analytics, digital insights, and performance metrics
• Own the B2B technology ecosystem, including portals, e-commerce platforms, CRM, MarTech, CMS, customer data platforms, and analytics solutions
• Collaborate with Marketing, Sales, Product, IT, Data, R&D, and Regional teams to align priorities and deliver global initiatives
• Lead and develop a multidisciplinary global team

Senior Director, B2B Journey Digitization

Sales

• Soutenir nos centres auditifs en tant que premier point de contact et fournir des conseils, du coaching et de l’expertise afin d’assurer le bon déroulement des activités quotidiennes
• Répondre aux questions des collègues et proposer des solutions efficaces, en étroite collaboration avec les différents services internes
• Assurer le traitement et le suivi corrects de la facturation auprès des différentes parties prenantes, en veillant à une gestion rigoureuse des dossiers et à un accompagnement orienté solutions
• Assurer le suivi, l’évaluation et l’optimisation des processus administratifs afin de garantir une excellente qualité de service interne

Sales Service Agent

Account Manager

• Suivre vos clients et les former sur nos nouveaux produits et services.
• Ambassadeur de la marque, vous êtes la Référence commerciale et technique sur votre territoire.
• Travailler en étroite collaboration avec des audiologistes et leurs équipes.
• Développer les ventes de votre portefeuille clients et prospecter de nouveaux comptes.
• Négocier les conditions tarifaires pour gagner de nouveaux marchés.

Senior Sales Representative

Senior Recipient Support Specialist

Senior Director, B2B Journey Digitization

Sales Service Agent

Account Manager, Audiology Support